Support Board
Date/Time: Sun, 09 Mar 2025 00:59:34 +0000
WAITING TO DOWNLOAD HISTORICAL DATA KEEPS REPEATING
View Count: 776
| [2022-02-24 19:05:37] |
| steliosdrk - Posts: 15 |
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Dear Sierra Group. I reactivate my sierra account after some months. All the Data of my charts in the chartbook has been downloaded and updated to today. But whenever i change a chart the message keeps repeating : "Waiting to download historical data(Yellow colour)" , "Downloading Historical data, bars may not appear etc..{Blue colour} and last " Historical data download complete{Green} but it never stops. What am i missing here? Thanks in advance |
| [2022-02-24 21:56:57] |
| John - SC Support - Posts: 38516 |
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Please tell us one symbol for which this is occurring.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-24 22:22:47] |
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We see you are connecting to BitMex. There must be some problem maintaining a connection to BitMex and there are continuous Reconnections causing the issue. We cannot help with BitMex connection problems. If you just require data only from BitMex, refer to the instructions here: Cryptocurrency / Bitcoin Data and Trading Services: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-24 22:23:04
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