Support Board
Date/Time: Fri, 07 Mar 2025 00:59:15 +0000
No MBO data information
View Count: 437
| [2022-02-22 02:29:40] |
| User645519 - Posts: 12 |
|
Here is my message log for my account. I am unable to receive My MBO data for my account help Software version: 2357 64-bit | 2022-02-21 01:28:44.710 Safe Mode enabled | 2022-02-21 01:28:44.710 Primary Thread ID: 10156 | 2022-02-21 01:28:44.710 Usage end date: 2022-02-24 | 2022-02-21 01:28:44.710 Enabled for: Advanced Features 2. | 2022-02-21 01:28:44.710 Enabled for: Sierra Chart Historical Data Service. | 2022-02-21 01:28:44.710 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-21 01:28:44.710 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-21 01:28:44.710 Enabled for exchange2: CME | 2022-02-21 01:28:44.710 Enabled for exchange2: fairx_exchange.data | 2022-02-21 01:28:44.710 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-21 01:28:44.710 Current selected Data/Trading service: SC Data - All Services | 2022-02-21 01:28:44.710 Custom symbol settings values: enabled | 2022-02-21 01:28:44.710 Chart Update Interval: 500 | 2022-02-21 01:28:44.710 Intraday Data Storage Time Unit: 1 | 2022-02-21 01:28:44.710 Time Zone: +00:00:00 (UTC+00) | 2022-02-21 01:28:44.710 2022-02-21 01:28:44 Local computer time in UTC | 2022-02-21 01:28:44.710 2022-02-21 01:28:44 Local computer time in SC Time Zone | 2022-02-21 01:28:44.710 2022-02-21 01:10:08 Server time in UTC | 2022-02-21 01:28:44.710 Local computer UTC time and Server UTC time difference: 49 seconds. | 2022-02-21 01:28:44.710 Notice: Your computer's clock is off by 49 seconds. For help with this, press the 'Send for Analysis' button. | 2022-02-21 01:28:44.710 Program path: C:\SierraChart\ | 2022-02-21 01:28:44.710 Data Files path: C:\SierraChart\Data\ | 2022-02-21 01:28:44.710 OS Version Number: 10.0 | 2022-02-21 01:28:44.712 Locale Setting: C | 2022-02-21 01:28:44.712 DLLs: UserContributedStudies_64.dll | 2022-02-21 01:28:44.712 Allowed protected custom studies: | 2022-02-21 01:28:44.712 File >> Disconnect selected. | 2022-02-21 01:29:22.519 SC Data - All Services | Waiting for socket receive thread to end | 2022-02-21 01:29:22.528 DTC Client socket (1) | CloseSocket call. | 2022-02-21 01:29:22.529 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-02-21 01:29:22.529 DTC Client socket (1) | Max send buffer size during socket life: 146 | 2022-02-21 01:29:22.529 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-21 01:29:22.529 SC Data - All Services | Disconnected from the server. | 2022-02-21 01:29:22.529 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-02-21 01:29:22.529 DTC Client socket (2) | CloseSocket call. | 2022-02-21 01:29:22.530 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-21 01:29:22.531 SC DTC Data with Market Depth | Disconnected from the server. | 2022-02-21 01:29:22.531 SC Data - All Services | Disconnected. | 2022-02-21 01:29:22.531 SC Data - All Services | Connected to server complete. | 2022-02-21 01:30:24.351 Triggering next historical data download in queue. | 2022-02-21 01:30:24.355 Triggering next historical data download in queue. | 2022-02-21 01:30:24.355 Triggering next historical data download in queue. | 2022-02-21 01:30:24.355 Triggering next historical data download in queue. | 2022-02-21 01:30:24.355 No download requests in the queue to start downloads for. | 2022-02-21 01:30:24.361 No download requests in the queue to start downloads for. | 2022-02-21 01:30:24.361 No download requests in the queue to start downloads for. | 2022-02-21 01:30:24.361 No download requests in the queue to start downloads for. | 2022-02-21 01:30:24.361 Using symbol data fast lookup vector | 2022-02-21 01:30:24.437 SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 Service code: bitmex | 2022-02-21 01:30:24.437 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2022-02-21 01:30:24.437 SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2022-02-21 01:30:24.437 Added historical Intraday data request for XBTUSD-BMEX to the queue. | 2022-02-21 01:30:24.437 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2022-02-21 01:30:24.437 Triggering next historical data download in queue. | 2022-02-21 01:30:24.437 DTC Client socket (3) | Creating socket. | 2022-02-21 01:30:24.438 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-02-21 01:30:24.438 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2022-02-21 01:30:24.438 Delaying start of download for XBTUSD-BMEX | 2022-02-21 01:30:24.597 SC DTC Data with Market Depth | Network connection to server complete. | 2022-02-21 01:30:24.597 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-02-21 01:30:24.597 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-02-21 01:30:24.597 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-02-21 01:30:24.764 SC DTC Data with Market Depth | Sending logon request message. | 2022-02-21 01:30:24.764 SC DTC Data with Market Depth | Starting real-time market data updates for: XBTH22-BMEX. ID: 2 Service code: bitmex | 2022-02-21 01:30:24.770 SC DTC Data with Market Depth | Requesting security definition data for: XBTH22-BMEX. ID: 2 | 2022-02-21 01:30:24.770 Added historical Intraday data request for XBTH22-BMEX to the queue. | 2022-02-21 01:30:24.771 Intraday data recording state for symbol XBTH22-BMEX is set to download 'Pending'. | 2022-02-21 01:30:24.771 Triggering next historical data download in queue. | 2022-02-21 01:30:24.771 Mapping ESH22-CME to ESH22. Service code: cme | 2022-02-21 01:30:24.856 SC Data - All Services | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 3 Service code: cme | 2022-02-21 01:30:24.857 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2022-02-21 01:30:24.857 SC Data - All Services | Requesting security definition data for: ESH22-CME (ESH22). ID: 3 | 2022-02-21 01:30:24.857 Added historical Intraday data request for ESH22-CME to the queue. | 2022-02-21 01:30:24.857 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2022-02-21 01:30:24.857 Triggering next historical data download in queue. | 2022-02-21 01:30:24.857 DTC Client socket (4) | Creating socket. | 2022-02-21 01:30:24.858 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-02-21 01:30:24.858 DTC Client socket (4) | Connecting to IP: 216.1.90.130. | 2022-02-21 01:30:24.859 SC Data - All Services | Network connection to server complete. | 2022-02-21 01:30:24.924 SC Data - All Services | Starting socket receive thread. | 2022-02-21 01:30:24.924 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-02-21 01:30:24.925 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-02-21 01:30:25.015 SC Data - All Services | Sending logon request message. | 2022-02-21 01:30:25.015 Requesting market depth updates for: ESH22-CME if supported. | 2022-02-21 01:30:25.024 Separate subscription for market depth updates not supported. ESH22-CME | 2022-02-21 01:30:25.024 Requesting market depth updates for: XBTUSD-BMEX if supported. | 2022-02-21 01:30:25.116 Separate subscription for market depth updates not supported. XBTUSD-BMEX | 2022-02-21 01:30:25.117 SC Data - All Services | Starting real-time market data updates for: $INX. ID: 4 Service code: sp.index | 2022-02-21 01:30:25.295 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $INX | 2022-02-21 01:30:25.295 SC Data - All Services | Requesting security definition data for: $INX. ID: 4 | 2022-02-21 01:30:25.295 Added historical Intraday data request for $INX to the queue. | 2022-02-21 01:30:25.295 Intraday data recording state for symbol $INX is set to download 'Pending'. | 2022-02-21 01:30:25.295 Triggering next historical data download in queue. | 2022-02-21 01:30:25.296 SC DTC Data with Market Depth | Received logon response. | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Successfully connected. | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Trading is not supported. | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTH22-BMEX | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX. Market Depth data restarted. | 2022-02-21 01:30:25.504 SC DTC Data with Market Depth | Clearing market depth for XBTUSD-BMEX | 2022-02-21 01:30:25.652 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\XBTUSD-BMEX.2022-02-21.depth | 2022-02-21 01:30:25.658 SC DTC Data with Market Depth | Received security definition for symbol XBTH22-BMEX | 2022-02-21 01:30:25.658 SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2022-02-21 01:30:25.659 SC Data - All Services | Received logon response. | 2022-02-21 01:30:25.854 SC Data - All Services | Server Name: SC Realtime Server. | 2022-02-21 01:30:25.854 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-02-21 01:30:25.854 SC Data - All Services | Successfully connected. | 2022-02-21 01:30:25.854 SC Data - All Services | Trading is not supported. | 2022-02-21 01:30:25.854 SC Data - All Services | Restarting real-time data updates for symbol: ESH22-CME -> ESH22. Market Depth data restarted. | 2022-02-21 01:30:25.855 SC Data - All Services | Clearing market depth for ESH22-CME | 2022-02-21 01:30:26.130 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESH22-CME.2022-02-21.depth | 2022-02-21 01:30:26.135 SC Data - All Services | Received security definition for symbol ESH22-CME | 2022-02-21 01:30:26.136 HD Request # 5 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2022-02-21 01:30:30.626 HD Request # 5 | Download start date-time: 2022-02-21 01:28:44.000000. File last date-time: 2022-02-21 01:28:44.000000 | 2022-02-21 01:30:30.627 HD Request # 5 | Using server: ds12.sierracharts.com port 10150 | 2022-02-21 01:30:30.628 Socket (5) | Creating socket. | 2022-02-21 01:30:30.633 Socket (5) | New receive buffer size: 5242880 | 2022-02-21 01:30:30.633 Socket (5) | Connecting to IP: 204.15.197.14. | 2022-02-21 01:30:30.634 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-02-21 01:30:30.750 HD Request # 5 | Sending historical data logon request message. | 2022-02-21 01:30:30.750 HD Request # 5 | Requesting Intraday data. Start date-time: 2022-02-21 01:28:44. Record interval: 1. Symbol: XBTUSD-BMEX | 2022-02-21 01:30:31.378 HD Request # 5 | Decompressing data. | 2022-02-21 01:30:31.429 HD Request # 5 | Receiving Intraday data for XBTUSD-BMEX starting at 2022-02-21 01:28:44.000000 | 2022-02-21 01:30:31.434 Socket (5) | CloseSocket call. | 2022-02-21 01:30:31.436 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-02-21 01:30:31.436 Socket (5) | Socket gracefully closed by remote side. | 2022-02-21 01:30:31.546 Socket (5) | Closed. | 2022-02-21 01:30:31.546 Historical data download thread signaled to stop. | 2022-02-21 01:30:31.561 HD Request # 5 | Timestamp of first Intraday data file record written: 2022-02-21 01:28:44.000000 | 2022-02-21 01:30:31.561 HD Request # 5 | Received 15 Intraday data records from 2022-02-21 01:28:44.000000 to 2022-02-21 01:29:41.000000 (57.0 seconds) and wrote 15 records for XBTUSD-BMEX | 2022-02-21 01:30:31.561 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-02-21 01:29:41.000000 | 2022-02-21 01:30:31.584 HD Request # 5 | Completion time: 1s | 2022-02-21 01:30:31.584 HD Request # 5 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 5 | 2022-02-21 01:30:31.584 Removing historical data download ID 5. | 2022-02-21 01:30:31.585 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2022-02-21 01:30:31.585 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid. Thread ID: 10156 | 2022-02-21 01:30:31.586 Intraday chart data file opened for XBTUSD-BMEX | 2022-02-21 01:30:31.586 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-02-21 01:30:31.586 Triggering next historical data download in queue. | 2022-02-21 01:30:31.586 HD Request # 6 | Downloading Intraday chart data for XBTH22-BMEX to the file XBTH22-BMEX.scid. Service: bitmex | 2022-02-21 01:30:31.587 HD Request # 6 | Download start date-time: 2022-02-21 01:25:31.000000. File last date-time: 2022-02-21 01:25:31.000000 | 2022-02-21 01:30:31.589 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2022-02-21 01:30:31.589 Socket (5) | Creating socket. | 2022-02-21 01:30:31.590 Socket (5) | New receive buffer size: 5242880 | 2022-02-21 01:30:31.590 Socket (5) | Connecting to IP: 192.81.56.146. | 2022-02-21 01:30:31.590 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-02-21 01:30:31.714 HD Request # 6 | Sending historical data logon request message. | 2022-02-21 01:30:31.715 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-02-21 01:25:31. Record interval: 1. Symbol: XBTH22-BMEX | 2022-02-21 01:30:32.277 HD Request # 6 | Decompressing data. | 2022-02-21 01:30:32.327 HD Request # 6 | Receiving Intraday data for XBTH22-BMEX starting at 2022-02-21 01:25:31.000000 | 2022-02-21 01:30:32.336 Socket (5) | CloseSocket call. | 2022-02-21 01:30:32.337 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-02-21 01:30:32.338 Historical data download thread signaled to stop. | 2022-02-21 01:30:32.338 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-02-21 01:25:31.000000 | 2022-02-21 01:30:32.338 HD Request # 6 | Received 2 Intraday data records from 2022-02-21 01:25:31.000000 to 2022-02-21 01:29:00.000000 (3.5 minutes) and wrote 2 records for XBTH22-BMEX | 2022-02-21 01:30:32.339 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-02-21 01:29:00.000000 | 2022-02-21 01:30:32.359 HD Request # 6 | Completion time: 1s | 2022-02-21 01:30:32.359 HD Request # 6 | Intraday data download complete for XBTH22-BMEX. Unique request ID: 6 | 2022-02-21 01:30:32.359 Removing historical data download ID 6. | 2022-02-21 01:30:32.359 Real-time Intraday chart data file updates started for XBTH22-BMEX | 2022-02-21 01:30:32.359 Opened cached Intraday file: C:\SierraChart\Data\XBTH22-BMEX.scid. Thread ID: 10156 | 2022-02-21 01:30:32.361 Intraday chart data file opened for XBTH22-BMEX | 2022-02-21 01:30:32.361 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-02-21 01:30:32.361 Triggering next historical data download in queue. | 2022-02-21 01:30:32.361 HD Request # 7 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2022-02-21 01:30:32.361 HD Request # 7 | Download start date-time: 2022-02-21 01:28:47.000000. File last date-time: 2022-02-21 01:28:47.000000 | 2022-02-21 01:30:32.363 HD Request # 7 | Using server: ds23.sierracharts.com port 10150 | 2022-02-21 01:30:32.363 Socket (6) | Creating socket. | 2022-02-21 01:30:32.364 Socket (6) | New receive buffer size: 5242880 | 2022-02-21 01:30:32.364 Socket (6) | Connecting to IP: 216.1.90.130. | 2022-02-21 01:30:32.364 Socket (5) | Socket gracefully closed by remote side. | 2022-02-21 01:30:32.387 Socket (5) | Closed. | 2022-02-21 01:30:32.387 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-02-21 01:30:32.474 HD Request # 7 | Sending historical data logon request message. | 2022-02-21 01:30:32.474 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-02-21 01:28:47. Record interval: 1. Symbol: ESH22 | 2022-02-21 01:30:32.984 HD Request # 7 | Decompressing data. | 2022-02-21 01:30:33.033 HD Request # 7 | Receiving Intraday data for ESH22-CME starting at 2022-02-21 01:28:47.114000 | 2022-02-21 01:30:33.036 Socket (6) | CloseSocket call. | 2022-02-21 01:30:33.038 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-02-21 01:30:33.038 Historical data download thread signaled to stop. | 2022-02-21 01:30:33.046 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-02-21 01:28:47.114000 | 2022-02-21 01:30:33.046 HD Request # 7 | Received 48 Intraday data records from 2022-02-21 01:28:47.114000 to 2022-02-21 01:29:57.465000 (70.4 seconds) and wrote 48 records for ESH22-CME | 2022-02-21 01:30:33.047 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-02-21 01:29:57.465000 | 2022-02-21 01:30:33.067 HD Request # 7 | Completion time: 1s | 2022-02-21 01:30:33.067 HD Request # 7 | Intraday data download complete for ESH22-CME. Unique request ID: 7 | 2022-02-21 01:30:33.067 Removing historical data download ID 7. | 2022-02-21 01:30:33.067 Real-time Intraday chart data file updates started for ESH22-CME | 2022-02-21 01:30:33.067 Opened cached Intraday file: C:\SierraChart\Data\ESH22-CME.scid. Thread ID: 10156 | 2022-02-21 01:30:33.068 Intraday chart data file opened for ESH22-CME | 2022-02-21 01:30:33.068 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-02-21 01:30:33.068 Triggering next historical data download in queue. | 2022-02-21 01:30:33.069 HD Request # 8 | Downloading Intraday chart data for $INX to the file $INX.scid. Service: sp.index | 2022-02-21 01:30:33.069 HD Request # 8 | Download start date-time: 2022-02-18 21:59:25.000000. File last date-time: 2022-02-18 21:59:25.899000 | 2022-02-21 01:30:33.071 HD Request # 8 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-02-21 01:30:33.071 Socket (5) | Creating socket. | 2022-02-21 01:30:33.073 Socket (5) | New receive buffer size: 5242880 | 2022-02-21 01:30:33.073 Socket (5) | Connecting to IP: 8.18.161.135. | 2022-02-21 01:30:33.073 Socket (6) | Socket gracefully closed by remote side. | 2022-02-21 01:30:33.101 Socket (6) | Closed. | 2022-02-21 01:30:33.102 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-02-21 01:30:33.161 HD Request # 8 | Sending historical data logon request message. | 2022-02-21 01:30:33.161 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-02-18 21:59:25. Record interval: 1. Symbol: $INX | 2022-02-21 01:30:33.711 HD Request # 8 | Decompressing data. | 2022-02-21 01:30:33.757 HD Request # 8 | Receiving Intraday data for $INX starting at 2022-02-18 21:59:25.899000 | 2022-02-21 01:30:33.760 Socket (5) | CloseSocket call. | 2022-02-21 01:30:33.761 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-02-21 01:30:33.764 Socket (5) | Socket gracefully closed by remote side. | 2022-02-21 01:30:33.804 Socket (5) | Closed. | 2022-02-21 01:30:33.804 Historical data download thread signaled to stop. | 2022-02-21 01:30:33.892 HD Request # 8 | Timestamp of first Intraday data file record written: 2022-02-18 21:59:25.899000 | 2022-02-21 01:30:33.892 HD Request # 8 | Received 1 Intraday data record from 2022-02-18 21:59:25.899000 to 2022-02-18 21:59:25.899000 (0.0 seconds) and wrote 1 record for $INX | 2022-02-21 01:30:33.892 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-02-18 21:59:25.899000 | 2022-02-21 01:30:33.923 HD Request # 8 | Completion time: 0s | 2022-02-21 01:30:33.923 HD Request # 8 | Intraday data download complete for $INX. Unique request ID: 8 | 2022-02-21 01:30:33.923 Removing historical data download ID 8. | 2022-02-21 01:30:33.923 Real-time Intraday chart data file updates started for $INX | 2022-02-21 01:30:33.923 Opened cached Intraday file: C:\SierraChart\Data\$INX.scid. Thread ID: 10156 | 2022-02-21 01:30:33.924 Intraday chart data file opened for $INX | 2022-02-21 01:30:33.924 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-02-21 01:30:33.924 Triggering next historical data download in queue. | 2022-02-21 01:30:33.924 No download requests in the queue to start downloads for. | 2022-02-21 01:30:33.924 |
| [2022-02-22 10:34:50] |
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