Support Board
Date/Time: Fri, 07 Mar 2025 01:06:25 +0000
data not loading
View Count: 554
| [2022-02-21 03:15:28] |
| chalin saranga jayathilake - Posts: 5 |
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multiple chart change time data not loading
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Attachment Deleted.  Screenshot_226.jpg / V - Attached On 2022-02-21 03:14:18 UTC - Size: 334.48 KB - 139 views |
| [2022-02-21 15:51:28] |
| John - SC Support - Posts: 38467 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-23 18:36:31] |
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Regarding that one chart in the screenshot you provided, if you still have issues with it, then reset the scales with Chart >>Scale >> Reset Scales. One thing though that we definitely see is that you are paying for the CME Group exchange fee through the Denali Data Feed but you are not able to access the Denali data feed data for the following reason: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.
Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Make sure you are connected to your live Gain capital account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-23 18:38:14
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