Support Board
Date/Time: Fri, 07 Mar 2025 01:17:11 +0000
Is system down?
View Count: 858
| [2022-02-20 23:14:39] |
| User682444 - Posts: 12 |
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Sierra program is working and the connect box is green DF 939 ST 23 23 BR 61.2K but no data is updating the charts |
| [2022-02-20 23:35:49] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only. We need to know only one symbol. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-21 19:11:10] |
| User716140 - Posts: 1 |
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no data appearing for ESH22-CME Software version: 2333 64-bit | 2022-02-21 19:08:01.385 Primary Thread ID: 19100 | 2022-02-21 19:08:01.385 Usage end date: 2022-03-09 | 2022-02-21 19:08:01.385 Enabled for: Advanced Features 2. | 2022-02-21 19:08:01.385 Enabled for: Sierra Chart Historical Data Service. | 2022-02-21 19:08:01.385 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-21 19:08:01.385 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-21 19:08:01.385 Enabled for exchange2: CME (Trading Account Required) | 2022-02-21 19:08:01.385 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-21 19:08:01.385 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-21 19:08:01.385 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-21 19:08:01.385 Enabled for exchange2: fairx_exchange.data | 2022-02-21 19:08:01.385 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-21 19:08:01.385 Current selected Data/Trading service: SC Data - All Services | 2022-02-21 19:08:01.385 Custom symbol settings values: disabled | 2022-02-21 19:08:01.385 Chart Update Interval: 50 | 2022-02-21 19:08:01.385 Intraday Data Storage Time Unit: 0 | 2022-02-21 19:08:01.385 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-02-21 19:08:01.385 2022-02-21 19:08:01 Local computer time in UTC | 2022-02-21 19:08:01.385 2022-02-21 19:08:01 Local computer time in SC Time Zone | 2022-02-21 19:08:01.385 2022-02-21 18:46:49 Server time in UTC | 2022-02-21 19:08:01.385 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-02-21 19:08:01.385 Program path: C:\SierraChart\ | 2022-02-21 19:08:01.385 Data Files path: C:\SierraChart\Data\ | 2022-02-21 19:08:01.385 OS Version Number: 10.0 | 2022-02-21 19:08:01.385 Locale Setting: C | 2022-02-21 19:08:01.385 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-21 19:08:01.386 Allowed protected custom studies: | 2022-02-21 19:08:01.386 File >> Disconnect selected. | 2022-02-21 19:08:42.981 SC Data - All Services | Waiting for socket receive thread to end | 2022-02-21 19:08:42.981 DTC Client socket (1) | CloseSocket call. | 2022-02-21 19:08:42.982 SC Data - All Services | Disconnected from the server. | 2022-02-21 19:08:42.982 SC Data - All Services | Disconnected. | 2022-02-21 19:08:42.982 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-21 19:08:42.982 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-02-21 19:08:43.075 DTC Client socket (1) | Closed. | 2022-02-21 19:08:43.075 SC Data - All Services | Connected to server complete. | 2022-02-21 19:08:47.535 Triggering next historical data download in queue. | 2022-02-21 19:08:47.535 Triggering next historical data download in queue. | 2022-02-21 19:08:47.535 Triggering next historical data download in queue. | 2022-02-21 19:08:47.535 Triggering next historical data download in queue. | 2022-02-21 19:08:47.535 Subscribing to symbol for symbol alert. ESM21-CME | 2022-02-21 19:08:47.535 Mapping ESM21-CME to ESM21. Service code: cme | 2022-02-21 19:08:47.535 SC Data - All Services | Starting real-time market data updates for: ESM21-CME (ESM21). ID: 1 Service code: cme | 2022-02-21 19:08:47.536 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2022-02-21 19:08:47.536 SC Data - All Services | Requesting security definition data for: ESM21-CME (ESM21). ID: 1 | 2022-02-21 19:08:47.536 Subscribing to symbol for symbol alert. ESM21-CME | 2022-02-21 19:08:47.536 No download requests in the queue to start downloads for. | 2022-02-21 19:08:47.538 No download requests in the queue to start downloads for. | 2022-02-21 19:08:47.538 No download requests in the queue to start downloads for. | 2022-02-21 19:08:47.538 No download requests in the queue to start downloads for. | 2022-02-21 19:08:47.538 DTC Client socket (1) | Creating socket. | 2022-02-21 19:08:47.566 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-02-21 19:08:47.566 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-02-21 19:08:47.566 Mapping ESH22-CME to ESH22. Service code: cme | 2022-02-21 19:08:47.567 SC Data - All Services | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 2 Service code: cme | 2022-02-21 19:08:47.567 SC Data - All Services | Requesting security definition data for: ESH22-CME (ESH22). ID: 2 | 2022-02-21 19:08:47.567 Added historical Intraday data request for ESH22-CME to the queue. | 2022-02-21 19:08:47.567 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2022-02-21 19:08:47.567 Triggering next historical data download in queue. | 2022-02-21 19:08:47.567 Delaying start of download for ESH22-CME | 2022-02-21 19:08:47.568 SC Data - All Services | Network connection to server complete. | 2022-02-21 19:08:47.666 SC Data - All Services | Starting socket receive thread. | 2022-02-21 19:08:47.666 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-02-21 19:08:47.666 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-02-21 19:08:47.764 SC Data - All Services | Sending logon request message. | 2022-02-21 19:08:47.764 SC Data - All Services | Received logon response. | 2022-02-21 19:08:48.608 SC Data - All Services | Server Name: SC Realtime Server. | 2022-02-21 19:08:48.609 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-02-21 19:08:48.609 SC Data - All Services | Successfully connected. | 2022-02-21 19:08:48.609 SC Data - All Services | Trading is not supported. | 2022-02-21 19:08:48.609 SC Data - All Services | Restarting real-time data updates for symbol: ESH22-CME -> ESH22 | 2022-02-21 19:08:48.609 SC Data - All Services | Restarting real-time data updates for symbol: ESM21-CME -> ESM21 | 2022-02-21 19:08:48.609 SC Data - All Services | Received security definition for symbol ESH22-CME | 2022-02-21 19:08:48.798 SC Data - All Services | Real-time data for symbol ESM21-CME is currently unavailable. | 2022-02-21 19:08:48.798 SC Data - All Services | Received security definition for symbol ESM21-CME | 2022-02-21 19:08:48.798 Requesting market depth updates for: ESH22-CME if supported. | 2022-02-21 19:08:52.540 SC Data - All Services | Clearing market depth for ESH22-CME | 2022-02-21 19:08:52.736 HD Request # 4 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2022-02-21 19:08:53.350 HD Request # 4 | Download start date-time: 2022-02-21 17:59:59.000000. File last date-time: 2022-02-21 17:59:59.501001 | 2022-02-21 19:08:53.351 HD Request # 4 | Using server: ds23.sierracharts.com port 10150 | 2022-02-21 19:08:53.351 Socket (2) | Creating socket. | 2022-02-21 19:08:53.351 Socket (2) | New receive buffer size: 5242880 | 2022-02-21 19:08:53.351 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-02-21 19:08:53.351 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-02-21 19:08:53.547 HD Request # 4 | Sending historical data logon request message. | 2022-02-21 19:08:53.547 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-02-21 17:59:59. Record interval: 0. Symbol: ESH22 | 2022-02-21 19:08:54.094 HD Request # 4 | Decompressing data. | 2022-02-21 19:08:54.197 HD Request # 4 | Receiving Intraday data for ESH22-CME starting at 2022-02-21 17:59:59.275000 | 2022-02-21 19:08:54.197 Socket (2) | CloseSocket call. | 2022-02-21 19:08:54.197 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-21 19:08:54.198 Historical data download thread signaled to stop. | 2022-02-21 19:08:54.210 HD Request # 4 | Received 4 Intraday data records from 2022-02-21 17:59:59.275000 to 2022-02-21 17:59:59.501001 (0.2 seconds) and wrote 0 records for ESH22-CME | 2022-02-21 19:08:54.210 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-02-21 17:59:59.501001 | 2022-02-21 19:08:54.210 HD Request # 4 | Completion time: 1s | 2022-02-21 19:08:54.210 HD Request # 4 | Intraday data download complete for ESH22-CME. Unique request ID: 4 | 2022-02-21 19:08:54.210 Removing historical data download ID 4. | 2022-02-21 19:08:54.210 Real-time Intraday chart data file updates started for ESH22-CME | 2022-02-21 19:08:54.210 Intraday chart data file opened for ESH22-CME | 2022-02-21 19:08:54.210 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-02-21 19:08:54.210 Triggering next historical data download in queue. | 2022-02-21 19:08:54.210 No download requests in the queue to start downloads for. | 2022-02-21 19:08:54.210 Socket (2) | Socket gracefully closed by remote side. | 2022-02-21 19:08:54.290 Socket (2) | Closed. | 2022-02-21 19:08:54.290 |
| [2022-02-21 20:10:16] |
| User220914 - Posts: 239 |
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this is also happening on my sierra chart today? is there an issue because it was working fine last night thank you i am using the newest pre release i went back to the previous version and still nothing. data is connected but no data Date Time Of Last Edit: 2022-02-21 20:37:50
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| [2022-02-21 20:52:51] |
| User220914 - Posts: 239 |
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HELLO.. it was all my fault. the markets are closed it is presidents day holiday
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| [2022-02-21 21:11:34] |
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Yes the markets are now closed. Will reopen at 6 PM US Eastern time today. We did have an issue where data was not being received into one of our servers, on the West Coast. This was resolved. A simple reconnect though would have switched you to a different server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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