Support Board
Date/Time: Fri, 07 Mar 2025 01:04:52 +0000
Choppy Sierra, never had this before
View Count: 653
| [2022-02-18 17:57:27] |
| User541842 - Posts: 34 |
|
Hi guys all of a sudden sierra went choppy. Cant control it. what happened? heres the log Reading Internal Order ID file. | 2022-02-18 18:42:11.963 Reading Trade Orders file. | 2022-02-18 18:42:12.200 Reading Trade Positions file. | 2022-02-18 18:42:12.201 Reading Trade Account Data files. | 2022-02-18 18:42:12.201 UDPListener (1516). Port 22904 | Listening on UDP port 22904. | 2022-02-18 18:42:12.231 Software version: 2357 64-bit | 2022-02-18 18:42:12.231 Primary Thread ID: 304 | 2022-02-18 18:42:12.231 Usage end date: 2022-03-17 | 2022-02-18 18:42:12.231 Enabled for: Sierra Chart Historical Data Service. | 2022-02-18 18:42:12.231 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-18 18:42:12.231 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-18 18:42:12.231 Current selected Data/Trading service: CQG WebAPI | 2022-02-18 18:42:12.231 Custom symbol settings values: disabled | 2022-02-18 18:42:12.231 Chart Update Interval: 10 | 2022-02-18 18:42:12.231 Intraday Data Storage Time Unit: 0 | 2022-02-18 18:42:12.231 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-02-18 18:42:12.231 2022-02-18 17:42:12 Local computer time in UTC | 2022-02-18 18:42:12.231 2022-02-18 18:42:12 Local computer time in SC Time Zone | 2022-02-18 18:42:12.231 2022-02-18 17:42:10 Server time in UTC | 2022-02-18 18:42:12.231 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-02-18 18:42:12.231 Program path: C:\SierraChart\ | 2022-02-18 18:42:12.231 Data Files path: C:\SierraChart\Data\ | 2022-02-18 18:42:12.231 OS Version Number: 10.0 | 2022-02-18 18:42:12.232 Locale Setting: C | 2022-02-18 18:42:12.232 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-18 18:42:12.232 Allowed protected custom studies: | 2022-02-18 18:42:12.232 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-02-18 18:42:12.272 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-02-18 18:42:12.326 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-02-18 18:42:12.384 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-02-18 18:42:12.384 Received 5 login tokens. | 2022-02-18 18:42:12.604 Symbol settings MD5 received. Request ID: 1. | 2022-02-18 18:42:13.990 Symbol settings are up-to-date for cqg. | 2022-02-18 18:42:13.990 Files to Open on Startup | Opening file: 10 yr.Cht | 2022-02-18 18:42:16.525 F.US.TYAH22 [CBV] 30 Min #4 | Reloading chart. | 2022-02-18 18:42:16.555 F.US.TYAH22 [CBV] 30 Min #4 | Performing continuous chart historical Daily data download for symbol F.US.TYAH22 starting at last date in file. | 2022-02-18 18:42:16.558 Starting DelayedDownloadMonitoringTimer | 2022-02-18 18:42:16.558 Starting HDTimeoutTimer | 2022-02-18 18:42:16.558 Added historical Daily data request for F.US.TYAH22 to the queue. | 2022-02-18 18:42:16.558 Triggering next historical data download in queue. | 2022-02-18 18:42:16.558 F.US.TYAH22 [CBV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2022-02-18 18:42:16.577 F.US.TYAH22 [CBV] 60 Min #1 | Reloading chart. | 2022-02-18 18:42:16.603 F.US.TYAH22 [CBV] 60 Min #1 | Waiting for historical downloads to complete with the IDs: 1, | 2022-02-18 18:42:16.625 F.US.TYAH22 1 Day #2 | Reloading chart. | 2022-02-18 18:42:16.638 F.US.TYAH22 240 Min #3 | Reloading chart. | 2022-02-18 18:42:16.665 F.US.TYAH22 30 Min #5 | Reloading chart. | 2022-02-18 18:42:16.700 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff9473a0000 | 2022-02-18 18:42:16.707 F.US.TYAH22 [CBV] 60 Min #6 | Reloading chart. | 2022-02-18 18:42:16.724 F.US.TYAH22 [CBV] 60 Min #6 | Waiting for historical downloads to complete with the IDs: 1, | 2022-02-18 18:42:16.748 F.US.TYAH22 [CBV] 1 Day #8 | Reloading chart. | 2022-02-18 18:42:16.881 F.US.TYAH22 [CBV] 1 Day #8 | Waiting for historical downloads to complete with the IDs: 1, | 2022-02-18 18:42:17.071 F.US.TYAH22 240 Min #17 | Reloading chart. | 2022-02-18 18:42:17.091 F.US.TYAH22 #10 | Reloading chart. | 2022-02-18 18:42:17.291 F.US.TYAH22 [CBV] 1 Min #11 | Reloading chart. | 2022-02-18 18:42:17.606 F.US.TYAH22 [CBV] 1 Min #11 | Waiting for historical downloads to complete with the IDs: 1, | 2022-02-18 18:42:17.824 F.US.TYAH22 5 Min #13 | Reloading chart. | 2022-02-18 18:42:17.837 Using symbol data fast lookup vector | 2022-02-18 18:42:17.852 HD Request # 1 | Downloading Historical Daily chart data for F.US.TYAH22. Starting date: 2022-02-15. Service: cqg | 2022-02-18 18:42:17.855 F.US.TYAH22 #10 | StartDateTimeForLoadingOrderFills: 2022-02-04 18:41:21 | 2022-02-18 18:42:18.438 HD Request # 1 | Requesting historical Daily data for ZNH22 starting at 2022-02-14. SC External HD service. | 2022-02-18 18:42:18.498 HD Request # 1 | Receiving historical Daily data for F.US.TYAH22 starting at 2022-02-15 | 2022-02-18 18:42:19.058 HD Request # 1 | Writing historical Daily data to the file F.US.TYAH22.dly | 2022-02-18 18:42:19.058 HD Request # 1 | Bytes received: 302 | 2022-02-18 18:42:19.061 HD Request # 1 | Received 4 Daily data records from 2022-02-15 00:00:00 to 2022-02-17 00:00:00 (3.0 days) and wrote 3 records for F.US.TYAH22 | 2022-02-18 18:42:19.061 HD Request # 1 | Completion time: 2s | 2022-02-18 18:42:19.062 HD Request # 1 | Daily data download complete for F.US.TYAH22. Unique request ID: 1 | 2022-02-18 18:42:19.062 Removing historical data download ID 1. | 2022-02-18 18:42:19.062 Triggering next historical data download in queue. | 2022-02-18 18:42:19.062 No download requests in the queue to start downloads for. | 2022-02-18 18:42:19.062 F.US.TYAH22 [CBV] 1 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-02-18 18:42:19.062 F.US.TYAH22 [CBV] 1 Min #11 | Reloading chart. | 2022-02-18 18:42:19.062 F.US.TYAH22 [CBV] 30 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-02-18 18:42:19.069 F.US.TYAH22 [CBV] 30 Min #4 | Reloading chart. | 2022-02-18 18:42:19.072 F.US.TYAH22 [CBV] 60 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-02-18 18:42:19.074 F.US.TYAH22 [CBV] 60 Min #1 | Reloading chart. | 2022-02-18 18:42:19.074 F.US.TYAH22 [CBV] 60 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-02-18 18:42:19.077 F.US.TYAH22 [CBV] 60 Min #6 | Reloading chart. | 2022-02-18 18:42:19.078 F.US.TYAH22 [CBV] 1 Day #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-02-18 18:42:19.083 F.US.TYAH22 [CBV] 1 Day #8 | Reloading chart. | 2022-02-18 18:42:19.083 F.US.TYAH22 [CBV] 1 Min #11 | Reloading chart. | 2022-02-18 18:42:19.115 F.US.TYAH22 [CBV] 1 Day #8 | Reloading chart. | 2022-02-18 18:42:19.963 F.US.TYAH22 [CBV] 60 Min #6 | Reloading chart. | 2022-02-18 18:42:20.277 F.US.TYAH22 [CBV] 60 Min #1 | Reloading chart. | 2022-02-18 18:42:20.298 F.US.TYAH22 [CBV] 30 Min #4 | Reloading chart. | 2022-02-18 18:42:20.321 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-18 18:42:20.720 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-18 18:42:20.720 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-18 18:42:20.741 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-18 18:42:20.742 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-02-18 18:42:20.742 CQG WebSocket | Opening WebSocket. | 2022-02-18 18:42:21.056 CQG WebSocket | Sending WebSocket handshake. | 2022-02-18 18:42:21.056 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-18 18:42:21.177 CQG WebSocket | Server header | Connection: upgrade | 2022-02-18 18:42:21.177 CQG WebSocket | Server header | Sec-WebSocket-Accept: Qvm6ucgSxlD85NItNBoCFHaQ9KQ= | 2022-02-18 18:42:21.177 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-18 18:42:21.177 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-18 18:42:21.177 CQG WebSocket | Server header | | 2022-02-18 18:42:21.177 CQG WebSocket | Web socket state is now open. | 2022-02-18 18:42:21.177 CQG WebAPI | WebSocket connected. | 2022-02-18 18:42:21.177 CQG WebAPI | Sending market data logon message. | 2022-02-18 18:42:21.177 CQG WebAPI | Base Time: 2022-01-23T06:53:32. 2022-01-23 06:53:32 | 2022-02-18 18:42:21.993 CQG WebAPI | Logon successful. Session Token = wzkTU2XdK1eOu1fr7gvcesbS+DQuj2oGSAjTv/wWy1Ux//Fr8Urq8WbVrGCzpEHLzbBXEKUBFHD | 2022-02-18 18:42:21.993 CQG WebAPI | Connected to server complete. | 2022-02-18 18:42:21.993 Triggering next historical data download in queue. | 2022-02-18 18:42:21.994 Triggering next historical data download in queue. | 2022-02-18 18:42:21.994 Triggering next historical data download in queue. | 2022-02-18 18:42:21.994 Triggering next historical data download in queue. | 2022-02-18 18:42:21.994 Updated verified funded futures trading account ending date to: 2022-03-20 17:42:21 | 2022-02-18 18:42:21.999 CQG WebAPI | Sending Trade Accounts request message. | 2022-02-18 18:42:21.999 No download requests in the queue to start downloads for. | 2022-02-18 18:42:21.999 No download requests in the queue to start downloads for. | 2022-02-18 18:42:21.999 No download requests in the queue to start downloads for. | 2022-02-18 18:42:21.999 No download requests in the queue to start downloads for. | 2022-02-18 18:42:21.999 Using symbol data fast lookup vector | 2022-02-18 18:42:22.000 CQG WebAPI | Starting real-time market data updates for: F.US.TYAH22. ID: 1 Service code: cqg | 2022-02-18 18:42:22.000 CQG WebAPI | Sending symbol resolution request for F.US.TYAH22. ID: 329681 | 2022-02-18 18:42:22.000 CQG WebAPI | Requesting security definition data for: F.US.TYAH22. ID: 1 | 2022-02-18 18:42:22.000 CQG WebAPI | Using primary service for historical data for F.US.TYAH22 | 2022-02-18 18:42:22.000 Starting DelayedDownloadMonitoringTimer | 2022-02-18 18:42:22.000 Starting HDTimeoutTimer | 2022-02-18 18:42:22.000 Added historical Intraday data request for F.US.TYAH22 to the queue. | 2022-02-18 18:42:22.000 Intraday data recording state for symbol F.US.TYAH22 is set to download 'Pending'. | 2022-02-18 18:42:22.000 Triggering next historical data download in queue. | 2022-02-18 18:42:22.000 Delaying start of download for F.US.TYAH22 | 2022-02-18 18:42:22.000 CQG WebAPI | Received symbol resolution report for symbol F.US.TYAH22. Search Symbol: F.US.TYAH22. Request ID: 329681. Contract ID: 1. | 2022-02-18 18:42:22.038 CQG WebAPI | Requesting market data for F.US.TYAH22 | 2022-02-18 18:42:22.038 CQG WebAPI | Brokerage name: AMP. Account Name: 110098 | 2022-02-18 18:42:22.038 Updated verified funded futures trading account ending date to: 2022-03-20 17:42:22 | 2022-02-18 18:42:22.038 CQG WebAPI | Sending collateral subscribe request. | 2022-02-18 18:42:22.038 CQG WebAPI | Sending positions subscribe request. RequestID: 329683 | 2022-02-18 18:42:25.094 CQG WebAPI | Sending orders subscribe request. RequestID: 329684 | 2022-02-18 18:42:25.094 Requesting market depth updates for: F.US.TYAH22 if supported. | 2022-02-18 18:42:27.230 CQG WebAPI | Requesting market data including full depth for F.US.TYAH22 | 2022-02-18 18:42:27.230 HD Request # 2 | Downloading Intraday chart data for F.US.TYAH22 to the file F.US.TYAH22.scid. Service: cqg | 2022-02-18 18:42:27.230 HD Request # 2 | Download start date-time: 2022-02-18 18:41:21.000000. File last date-time: 2022-02-18 18:41:21.860002 | 2022-02-18 18:42:27.231 HD Request # 2 | Requesting historical Minute data. | 2022-02-18 18:42:27.231 HD Request # 2 | Receiving Intraday data for F.US.TYAH22 starting at 2022-02-18 18:41:00.000000 | 2022-02-18 18:42:27.580 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-02-18 18:42:00.000000 | 2022-02-18 18:42:27.580 HD Request # 2 | Received 2 Intraday data records from 2022-02-18 18:41:00.000000 to 2022-02-18 18:42:00.000000 (60.0 seconds) and wrote 1 record for F.US.TYAH22 | 2022-02-18 18:42:27.580 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-02-18 17:42:00.000000 | 2022-02-18 18:42:27.664 HD Request # 2 | Completion time: 0s | 2022-02-18 18:42:27.853 HD Request # 2 | Intraday data download complete for F.US.TYAH22. Unique request ID: 2 | 2022-02-18 18:42:27.853 Removing historical data download ID 2. | 2022-02-18 18:42:27.853 Real-time Intraday chart data file updates started for F.US.TYAH22 | 2022-02-18 18:42:27.853 Intraday chart data file opened for F.US.TYAH22 | 2022-02-18 18:42:27.853 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-02-18 18:42:27.853 Triggering next historical data download in queue. | 2022-02-18 18:42:27.853 No download requests in the queue to start downloads for. | 2022-02-18 18:42:27.853 F.US.TYAH22 [CBV] 30 Min #4 | StartDateTimeForLoadingOrderFills: 2022-01-31 00:00:00 | 2022-02-18 18:42:28.853 Opened cached Intraday file: C:\SierraChart\Data\F.US.TYAH22.scid. Thread ID: 6912 | 2022-02-18 18:42:28.915 F.US.TYAH22 1 Day #2 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:29.174 F.US.TYAH22 240 Min #3 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:29.440 F.US.TYAH22 30 Min #5 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:29.678 F.US.TYAH22 240 Min #17 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:30.472 F.US.TYAH22 5 Min #13 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:30.595 F.US.TYAH22 [CBV] 60 Min #6 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:32.346 F.US.TYAH22 [CBV] 60 Min #1 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:32.953 F.US.TYAH22 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 2022-01-20 00:00:00 | 2022-02-18 18:42:33.125 F.US.TYAH22 [CBV] 1 Day #8 | StartDateTimeForLoadingOrderFills: 2021-04-26 00:00:00 | 2022-02-18 18:43:01.640 |
| [2022-02-18 18:14:01] |
| John - SC Support - Posts: 38467 |
|
There is nothing in your log showing anything in particular. Refer to the following for general information on "choppiness": High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 19:33:04] |
| User541842 - Posts: 34 |
|
Has nothing to do with the choppiness you mean. Until i connect to data feed everything is fine. After connecting sierra is not responding. I will try to make a video
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| [2022-02-18 19:57:49] |
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It does not help to make is a video. The responsibility to resolve these problems is with the user. We have given an abundant amount of information in help topic 30. Start with this particular section: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Start with a new Chartbook. Do not provide us a video please. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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