Support Board
Date/Time: Fri, 07 Mar 2025 01:08:57 +0000
market closed?
View Count: 552
| [2022-02-18 09:49:01] |
| User925417 - Posts: 22 |
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Hi there, did updated my chart to teton something yesterday. by the way i am in australia. so this morning i was waiting for the market to open but just happened it seems not moving or i dont know if its close already. |
| [2022-02-18 10:42:34] |
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The market is open. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 10:56:45] |
| User925417 - Posts: 22 |
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hi Sir, i think MES FUT CME? |
| [2022-02-18 11:12:13] |
| User925417 - Posts: 22 |
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HD Request # 36 | Receiving Intraday data for NISS-NYSE starting at 2022-02-18 11:09:36.000000 | 2022-02-18 11:10:00.572 Socket (4) | CloseSocket call. | 2022-02-18 11:10:00.572 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-02-18 11:10:00.572 Historical data download thread signaled to stop. | 2022-02-18 11:10:00.572 HD Request # 36 | Timestamp of first Intraday data file record written: 2022-02-18 11:09:36.000000 | 2022-02-18 11:10:00.572 HD Request # 36 | Received 18 Intraday data records from 2022-02-18 11:09:36.000000 to 2022-02-18 11:09:59.000000 (23.0 seconds) and wrote 18 records for NISS-NYSE | 2022-02-18 11:10:00.572 HD Request # 36 | Add time&sales data | Remembered last file record date-time: 2022-02-18 11:09:59.000000 | 2022-02-18 11:10:00.575 Added 2 Time and Sales records to Intraday data file for NISS-NYSE after download. | 2022-02-18 11:10:00.575 HD Request # 36 | Completion time: 1s | 2022-02-18 11:10:00.575 HD Request # 36 | Intraday data download complete for NISS-NYSE. Unique request ID: 36 | 2022-02-18 11:10:00.575 Removing historical data download ID 36. | 2022-02-18 11:10:00.575 Real-time Intraday chart data file updates started for NISS-NYSE | 2022-02-18 11:10:00.575 Opened cached Intraday file: C:\SierraChart\Data\NISS-NYSE.scid. Thread ID: 7852 | 2022-02-18 11:10:00.577 Intraday chart data file opened for NISS-NYSE | 2022-02-18 11:10:00.577 HD Request # 36 | Enabling Intraday chart updating for symbol. | 2022-02-18 11:10:00.577 Triggering next historical data download in queue. | 2022-02-18 11:10:00.577 No download requests in the queue to start downloads for. | 2022-02-18 11:10:00.577 Socket (4) | Socket gracefully closed by remote side. | 2022-02-18 11:10:00.798 Socket (4) | Closed. | 2022-02-18 11:10:00.798 |
| [2022-02-18 11:18:46] |
| User925417 - Posts: 22 |
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hi Sir, its ESH22-CME.i hope thats what you been asking about symbol |
| [2022-02-18 13:34:18] |
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You need to translate the symbols to the current service with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 19:42:45] |
| User925417 - Posts: 22 |
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hi Sir, thanks sir i think its all fixed now. may i ask what are the reason it happened? |
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