Support Board
Date/Time: Fri, 07 Mar 2025 00:57:13 +0000
MBO Data disappeared
View Count: 669
| [2022-02-18 00:03:31] |
| User21223 - Posts: 92 |
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Hello. Today the MBO data has disappeared. I didn't change anything. I will also add Settings in Symbol setting. They don't react. Number of Depth Levels to Subscribe when set to, for example, 10 still shows the entire depth |
| [2022-02-18 01:09:11] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 05:41:41] |
| User21223 - Posts: 92 |
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Symbol 6EH22-CME Copy of the Message Log: Software version: 2357 64-bit | 2022-02-18 05:36:27.724 Primary Thread ID: 9648 | 2022-02-18 05:36:27.724 Usage end date: 2022-07-02 | 2022-02-18 05:36:27.724 Enabled for: Advanced Features 2. | 2022-02-18 05:36:27.724 Enabled for: Sierra Chart Historical Data Service. | 2022-02-18 05:36:27.724 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-18 05:36:27.724 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-18 05:36:27.724 Enabled for exchange2: CME | 2022-02-18 05:36:27.724 Enabled for exchange2: fairx_exchange.data | 2022-02-18 05:36:27.724 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-18 05:36:27.724 Current selected Data/Trading service: SC Data - All Services | 2022-02-18 05:36:27.724 Custom symbol settings values: disabled | 2022-02-18 05:36:27.724 Chart Update Interval: 500 | 2022-02-18 05:36:27.724 Intraday Data Storage Time Unit: 0 | 2022-02-18 05:36:27.724 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-02-18 05:36:27.724 2022-02-18 05:36:27 Local computer time in UTC | 2022-02-18 05:36:27.724 2022-02-18 05:36:27 Local computer time in SC Time Zone | 2022-02-18 05:36:27.724 2022-02-17 20:56:06 Server time in UTC | 2022-02-18 05:36:27.724 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-18 05:36:27.724 Program path: D:\Programy\sierrachart2\ | 2022-02-18 05:36:27.724 Data Files path: D:\Programy\sierrachart2\Data\ | 2022-02-18 05:36:27.724 OS Version Number: 6.1 | 2022-02-18 05:36:27.724 Locale Setting: C | 2022-02-18 05:36:27.724 DLLs: bid-ask.dll, CBcmplxScnWHL_b3.dll, cmplxScanWHL_rc1.dll, crrntDlt_b2.dll, ehlers_b1.dll, IOAMT.dll, kiwi11.dll, matroxgp.dll, MBO_SS_64.dll, my_TnSP_ask.dll, my_TnSrew.dll, my_TnS_ask.dll, my_TnS_Bid.dll, my_TnS_practice.dll, PcolmnDelta_b1.dll, RelativeVolume.dll, RTscanMaxPV_rc1.dll, RTscanUBa_rc3.dll, scanABVDT_b2.dll, scanAsk1bb_b4.dll, scanVol_b1.dll, time.dll, TimeAndSelesASKBIDFilter.dll, TimeAndSelesTimeAskFilter.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, ZZwHD_b6_2.dll | 2022-02-18 05:36:27.724 Allowed protected custom studies: zyp_download_free | 2022-02-18 05:36:27.724 6EH22-CME 1 Min #1 | Reloading chart. | 2022-02-18 05:37:10.884 6EH22-CME #2 | Reloading chart. | 2022-02-18 05:37:22.480 6EH22-CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-02-18 05:37:22.480 Requesting market depth updates for: 6EH22-CME if supported. | 2022-02-18 05:37:26.749 SC Data - All Services | Clearing market depth for 6EH22-CME | 2022-02-18 05:37:27.011 |
| [2022-02-18 09:45:25] |
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We do not see any request here for market by order data. Make sure you have the correct settings: Market By Order Data: Step-by-Step Instructions Go through the steps again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-18 09:45:52
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| [2022-02-18 16:12:47] |
| User21223 - Posts: 92 |
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Unfortunately, it still doesn't work. There are MBO columns but no data is displayed. |
| [2022-02-18 16:59:13] |
| User21223 - Posts: 92 |
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Screenshot of my problem. The problem is from yesterday. Before that, everything was working fine. |
 screenshot 1.png / V - Attached On 2022-02-18 16:55:08 UTC - Size: 148.58 KB - 150 views Attachment Deleted. |
| [2022-02-18 17:48:01] |
| John - SC Support - Posts: 38467 |
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Enable the option on the Symbol Settings page for Use Custom Symbol Settings Values in the upper left corner. Let us know if this resolves the issue or not.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-18 18:02:24] |
| User21223 - Posts: 92 |
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Yes, that solved the problem. I will remember this setting already. Thank you for your support.
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