Support Board
Date/Time: Thu, 06 Mar 2025 22:12:41 +0000
datos
View Count: 463
| [2022-02-17 15:13:48] |
| isaacjvm - Posts: 3 |
|
buenos días necesito ayuda para saber por que mi plataforma no se conecta a los datos. |
| [2022-02-17 17:00:49] |
| John - SC Support - Posts: 38464 |
|
From Google Translate: I need help to know why my platform does not connect to the data.
Your setup for the Denali Exchange Data Feed looks good, so you should be getting the data for the exchange you have activated, which is the CME non-professional top-of-book. Keep in mind that this is just the CME exchange that you have active, not the entire CME Group, so if you are trying to open charts for symbols that trade on COMEX, NYMEX, or CBOT, then you will not get that data in real-time. We need to see your Message Log to see why you would not be getting data for the CME exchange. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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