Support Board
Date/Time: Thu, 06 Mar 2025 22:32:29 +0000
Verified Trading Account Connectivity Issues
View Count: 703
| [2022-02-17 14:12:37] |
| User471027 - Posts: 19 |
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Hello, Since today my Denali data is 10mins delayed. I connected to my AMP broker account within the last 7 days so there should not be an issue. Strangely, it shows "Verified Trading Accounts Ending Date: 2022-02-16." in my account dashboard. For some reason it did not notice my connection to my broker account as requested. I tried to disconnect / reconnect etc but could not solve it. Can you please have look at let me know how to fix it. Thank you. Date Time Of Last Edit: 2022-02-17 14:12:50
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| [2022-02-17 14:17:07] |
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Close all the Chartbooks and then connect to your funded trading account following the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-17 14:25:18] |
| User471027 - Posts: 19 |
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Software version: 2345 64-bit | 2022-02-17 15:24:06.594 Primary Thread ID: 16840 | 2022-02-17 15:24:06.594 Usage end date: 2022-04-29 | 2022-02-17 15:24:06.594 Enabled for: Advanced Features 2. | 2022-02-17 15:24:06.594 Enabled for: Sierra Chart Historical Data Service. | 2022-02-17 15:24:06.594 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-17 15:24:06.594 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-17 15:24:06.594 Enabled for exchange2: CME (Trading Account Required) | 2022-02-17 15:24:06.594 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-17 15:24:06.594 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-17 15:24:06.594 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-17 15:24:06.594 Enabled for exchange2: fairx_exchange.data | 2022-02-17 15:24:06.594 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-17 15:24:06.594 Current selected Data/Trading service: SC Data - All Services | 2022-02-17 15:24:06.594 Custom symbol settings values: enabled | 2022-02-17 15:24:06.594 Chart Update Interval: 500 | 2022-02-17 15:24:06.594 Intraday Data Storage Time Unit: 0 | 2022-02-17 15:24:06.594 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-02-17 15:24:06.594 2022-02-17 14:24:06 Local computer time in UTC | 2022-02-17 15:24:06.594 2022-02-17 15:24:06 Local computer time in SC Time Zone | 2022-02-17 15:24:06.594 2022-02-17 14:00:49 Server time in UTC | 2022-02-17 15:24:06.594 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-17 15:24:06.594 Program path: C:\SierraChart\ | 2022-02-17 15:24:06.594 Data Files path: C:\SierraChart\Data\ | 2022-02-17 15:24:06.594 OS Version Number: 10.0 | 2022-02-17 15:24:06.595 Locale Setting: C | 2022-02-17 15:24:06.595 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-17 15:24:06.597 Allowed protected custom studies: | 2022-02-17 15:24:06.597 SC Data - All Services | Connected to server complete. | 2022-02-17 15:24:12.717 Triggering next historical data download in queue. | 2022-02-17 15:24:12.718 Triggering next historical data download in queue. | 2022-02-17 15:24:12.718 Triggering next historical data download in queue. | 2022-02-17 15:24:12.718 Triggering next historical data download in queue. | 2022-02-17 15:24:12.718 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-02-17 15:24:12.718 No download requests in the queue to start downloads for. | 2022-02-17 15:24:12.718 No download requests in the queue to start downloads for. | 2022-02-17 15:24:12.718 No download requests in the queue to start downloads for. | 2022-02-17 15:24:12.718 No download requests in the queue to start downloads for. | 2022-02-17 15:24:12.718 File >> Disconnect selected. | 2022-02-17 15:24:38.641 SC Data - All Services | Disconnected. | 2022-02-17 15:24:38.641 |
| [2022-02-17 14:26:08] |
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You need to connect to your funded trading account. This log does not show that. We need to see that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-17 14:28:42] |
| User471027 - Posts: 19 |
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That is what I told you in my initial post - it apparently does not recognise it..? How do I connect that account again? Thought SC detects that automatically when connecting via SC Data All Services. Date Time Of Last Edit: 2022-02-17 14:31:39
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| [2022-02-17 14:31:32] |
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Your broker is AMP and they use CQG. So connect to your CQG account: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-17 14:31:46
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| [2022-02-17 14:51:24] |
| User471027 - Posts: 19 |
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Thanks. My mistake. Got confused with the various data feeds I need to connect with.. CQG, SC All Data, Rithmic. Lesson learned. Thanks for your quick help! |
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