Support Board
Date/Time: Sun, 09 Mar 2025 00:50:51 +0000
Futures Options data
View Count: 638
| [2022-02-10 20:31:28] |
| tailwhip - Posts: 18 |
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I am unable to view any options data. Log mentioned market depth. My sub is top of book bundle. Do I need market depth sub to view top of book options data? I'm using denali and teton set in the trade/service settings Any plans on having an options chain? Any idea when we can trade options thru teton? Thanks.... |
| [2022-02-10 21:28:45] |
| John - SC Support - Posts: 38516 |
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I am unable to view any options data. Log mentioned market depth. My sub is top of book bundle.
Refer to the following for how to get the list of Options: Real-Time Exchange Data Feeds Available From Sierra Chart: Futures Options Do I need market depth sub to view top of book options data?
No. Any plans on having an options chain?
Nothing specific at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-10 22:47:55] |
| tailwhip - Posts: 18 |
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after reading and following the thread I am still getting the following when opening a DOM "symbol settings not found for current service" log says unsubscribed from market depth.....separate sub for market depth updates not supported any help is appreciated.... |
| [2022-02-10 23:59:27] |
| John - SC Support - Posts: 38516 |
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What is your setting for Global Settings >> Data/Trade Service Settings >> Current Selected Service set to? And what is the symbol that is giving you this error? Also, get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-22 14:16:19] |
| tailwhip - Posts: 18 |
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it is set to Teton cme order routing any options symbol is giving error....E1AH22 C4300.FUT_OPT.CME E1AH22 C4300.FUT_OPT.CME Software version: 2351 64-bit | 2022-02-22 07:12:49.627 Primary Thread ID: 6504 | 2022-02-22 07:12:49.627 Usage end date: 2022-03-04 | 2022-02-22 07:12:49.627 Enabled for: Sierra Chart Historical Data Service. | 2022-02-22 07:12:49.627 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-22 07:12:49.627 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-22 07:12:49.627 Enabled for exchange2: CME (Trading Account Required) | 2022-02-22 07:12:49.627 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-22 07:12:49.627 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-22 07:12:49.627 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-22 07:12:49.627 Enabled for exchange2: fairx_exchange.data | 2022-02-22 07:12:49.627 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-22 07:12:49.627 Current selected Data/Trading service: Teton CME Order Routing | 2022-02-22 07:12:49.627 Custom symbol settings values: disabled | 2022-02-22 07:12:49.627 Chart Update Interval: 1100 | 2022-02-22 07:12:49.627 Intraday Data Storage Time Unit: 0 | 2022-02-22 07:12:49.627 Time Zone: -07:00:00 (MST-07) | 2022-02-22 07:12:49.627 2022-02-22 14:12:49 Local computer time in UTC | 2022-02-22 07:12:49.627 2022-02-22 07:12:49 Local computer time in SC Time Zone | 2022-02-22 07:12:49.627 2022-02-22 13:46:42 Server time in UTC | 2022-02-22 07:12:49.627 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-22 07:12:49.627 Program path: C:\SierraChart\ | 2022-02-22 07:12:49.627 Data Files path: C:\SierraChart\Data\ | 2022-02-22 07:12:49.627 OS Version Number: 10.0 | 2022-02-22 07:12:49.627 Locale Setting: C | 2022-02-22 07:12:49.627 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-22 07:12:49.630 Allowed protected custom studies: | 2022-02-22 07:12:49.630 E1AH22 C4300.FUT_OPT.CME 5 Min #1 | Reloading chart. | 2022-02-22 07:13:17.695 E1AH22 C4300.FUT_OPT.CME 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\E1AH22 C4300.FUT_OPT.CME.scid | 2022-02-22 07:13:17.700 File >> Disconnect selected. | 2022-02-22 07:13:44.480 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-02-22 07:13:44.481 DTC Client socket (2) | CloseSocket call. | 2022-02-22 07:13:44.481 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2022-02-22 07:13:44.481 DTC Client socket (2) | Max send buffer size during socket life: 737 | 2022-02-22 07:13:44.481 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-22 07:13:44.481 SC Data - All Services | Waiting for socket receive thread to end | 2022-02-22 07:13:44.483 DTC Client socket (4) | CloseSocket call. | 2022-02-22 07:13:44.483 DTC Client socket (4) | Max send buffers used during socket life: 4 | 2022-02-22 07:13:44.484 DTC Client socket (4) | Max send buffer size during socket life: 2390 | 2022-02-22 07:13:44.484 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-02-22 07:13:44.484 SC Data - All Services | Disconnected from the server. | 2022-02-22 07:13:44.484 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-02-22 07:13:44.484 DTC Client socket (5) | CloseSocket call. | 2022-02-22 07:13:44.484 SC DTC Data with Market Depth | Disconnected from the server. | 2022-02-22 07:13:44.484 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-02-22 07:13:44.484 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-02-22 07:13:44.484 DTC Client socket (7) | CloseSocket call. | 2022-02-22 07:13:44.485 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-02-22 07:13:44.485 Teton CME Order Routing | Disconnected. | 2022-02-22 07:13:44.485 DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2022-02-22 07:13:44.485 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-02-22 07:13:44.557 DTC Client socket (2) | Closed. | 2022-02-22 07:13:44.557 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-02-22 07:13:44.572 DTC Client socket (5) | Closed. | 2022-02-22 07:13:44.572 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11089 | 2022-02-22 07:14:08.512 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-02-22 07:14:08.515 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-02-22 07:14:08.515 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-02-22 07:14:08.515 Teton CME Order Routing | Network connection to server complete. | 2022-02-22 07:14:08.594 Teton CME Order Routing | Starting socket receive thread. | 2022-02-22 07:14:08.594 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-02-22 07:14:08.594 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-02-22 07:14:08.826 Teton CME Order Routing | Sending logon request message. | 2022-02-22 07:14:08.826 Teton CME Order Routing | Received logon response. | 2022-02-22 07:14:09.366 Teton CME Order Routing | Server Name: SC DTC Server. Build=40925. | 2022-02-22 07:14:09.366 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-02-22 07:14:09.366 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-02-22 07:14:09.366 Teton CME Order Routing | Trading is supported. | 2022-02-22 07:14:09.366 Teton CME Order Routing | Order cancel and replace is supported. | 2022-02-22 07:14:09.366 Teton CME Order Routing | OCO Orders supported. | 2022-02-22 07:14:09.366 Teton CME Order Routing | Bracket Orders supported. | 2022-02-22 07:14:09.366 Teton CME Order Routing | Connected to server complete. | 2022-02-22 07:14:09.366 Triggering next historical data download in queue. | 2022-02-22 07:14:09.368 Triggering next historical data download in queue. | 2022-02-22 07:14:09.368 Triggering next historical data download in queue. | 2022-02-22 07:14:09.368 Triggering next historical data download in queue. | 2022-02-22 07:14:09.368 Subscribing to symbol for symbol alert. ESM21_FUT_CME | 2022-02-22 07:14:09.368 Mapping ESM21_FUT_CME to ESM21. Service code: cme | 2022-02-22 07:14:09.368 Using symbol data fast lookup vector | 2022-02-22 07:14:09.368 SC Data - All Services | Starting real-time market data updates for: ESM21_FUT_CME (ESM21). ID: 1 Service code: cme | 2022-02-22 07:14:09.368 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-02-22 07:14:09.368 SC Data - All Services | Requesting security definition data for: ESM21_FUT_CME (ESM21). ID: 1 | 2022-02-22 07:14:09.368 Updated verified funded futures trading account ending date to: 2022-03-24 14:14:09 | 2022-02-22 07:14:09.368 No download requests in the queue to start downloads for. | 2022-02-22 07:14:09.368 No download requests in the queue to start downloads for. | 2022-02-22 07:14:09.368 No download requests in the queue to start downloads for. | 2022-02-22 07:14:09.369 No download requests in the queue to start downloads for. | 2022-02-22 07:14:09.369 DTC Client socket (2) | Creating socket. | 2022-02-22 07:14:09.369 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-02-22 07:14:09.369 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-02-22 07:14:09.369 SC Data - All Services | Network connection to server complete. | 2022-02-22 07:14:09.446 SC Data - All Services | Starting socket receive thread. | 2022-02-22 07:14:09.446 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-02-22 07:14:09.446 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM21_FUT_CME | 2022-02-22 07:14:09.447 Teton CME Order Routing | Received security definition for symbol ESM21_FUT_CME | 2022-02-22 07:14:09.447 Updated verified funded futures trading account ending date to: 2022-03-24 14:14:09 | 2022-02-22 07:14:09.447 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-02-22 07:14:09.547 SC Data - All Services | Sending logon request message. | 2022-02-22 07:14:09.547 Teton CME Order Routing | Starting real-time market data updates for: E1AH22 C4300.FUT_OPT.CME. ID: 2 | 2022-02-22 07:14:09.837 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: E1AH22 C4300.FUT_OPT.CME | 2022-02-22 07:14:09.837 Teton CME Order Routing | Requesting security definition data for: E1AH22 C4300.FUT_OPT.CME. ID: 2 | 2022-02-22 07:14:09.837 No historical data client is currently set to download historical Intraday data for E1AH22 C4300.FUT_OPT.CME. | 2022-02-22 07:14:09.837 Real-time Intraday chart data file updates started for E1AH22 C4300.FUT_OPT.CME | 2022-02-22 07:14:09.837 Intraday chart data file opened for E1AH22 C4300.FUT_OPT.CME | 2022-02-22 07:14:09.837 Teton CME Order Routing | Received security definition for symbol E1AH22 C4300.FUT_OPT.CME | 2022-02-22 07:14:09.914 SC Data - All Services | Received logon response. | 2022-02-22 07:14:10.328 SC Data - All Services | Server Name: SC Realtime Server. | 2022-02-22 07:14:10.329 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-02-22 07:14:10.329 SC Data - All Services | Successfully connected. | 2022-02-22 07:14:10.329 SC Data - All Services | Trading is not supported. | 2022-02-22 07:14:10.329 SC Data - All Services | Restarting real-time data updates for symbol: ESM21_FUT_CME -> ESM21 | 2022-02-22 07:14:10.329 SC Data - All Services | Real-time data for symbol ESM21_FUT_CME is currently unavailable. | 2022-02-22 07:14:10.455 SC Data - All Services | Received security definition for symbol ESM21_FUT_CME | 2022-02-22 07:14:10.455 |
| [2022-02-24 19:32:58] |
| Sierra_Chart Engineering - Posts: 18693 |
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This is now resolved. Teton now supports futures options market data. Although not trading. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-24 21:24:46
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