Support Board
Date/Time: Thu, 06 Mar 2025 22:07:24 +0000
easy solution / Denali and CME
View Count: 858
| [2022-02-10 18:36:19] |
| User275592 - Posts: 97 |
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Hi, i upgraded my SierraChart to v2348 (very fast version ! thank you) i upgraded to service level 10 i openeed a real live account in a broker with a $ 100 (no market data with it) i connected SC to this account, it is ok ! but when i connect back to SC Data All services (connection ok), the quotes are still delayed thank you for your help ! |
| [2022-02-10 18:47:19] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 17:46:29] |
| User275592 - Posts: 97 |
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Hi, here is the log ! Thank you for your help ****************************************** Software version: 2348 64-bit | 2022-02-14 18:40:22.570 Primary Thread ID: 3168 | 2022-02-14 18:40:22.570 Usage end date: 2022-04-28 | 2022-02-14 18:40:22.570 Enabled for: Sierra Chart Historical Data Service. | 2022-02-14 18:40:22.570 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-14 18:40:22.570 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-14 18:40:22.570 Enabled for exchange2: fairx_exchange.data | 2022-02-14 18:40:22.570 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-14 18:40:22.570 Current selected Data/Trading service: SC Data - All Services | 2022-02-14 18:40:22.570 Custom symbol settings values: enabled | 2022-02-14 18:40:22.570 Chart Update Interval: 500 | 2022-02-14 18:40:22.570 Intraday Data Storage Time Unit: 0 | 2022-02-14 18:40:22.570 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-02-14 18:40:22.570 2022-02-14 17:40:22 Local computer time in UTC | 2022-02-14 18:40:22.570 2022-02-14 18:40:22 Local computer time in SC Time Zone | 2022-02-14 18:40:22.570 2022-02-14 17:40:06 Server time in UTC | 2022-02-14 18:40:22.570 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-14 18:40:22.570 Program path: E:\SierraChart bis\ | 2022-02-14 18:40:22.570 Data Files path: E:\SierraChart bis\Data\ | 2022-02-14 18:40:22.570 OS Version Number: 10.0 | 2022-02-14 18:40:22.570 Locale Setting: C | 2022-02-14 18:40:22.570 DLLs: sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2022-02-14 18:40:22.570 Allowed protected custom studies: SST_FreeBundle | 2022-02-14 18:40:22.570 ESH22-CME 1 Min #1 | Reloading chart. | 2022-02-14 18:40:45.866 Mapping ESH22-CME to ESH22. Service code: cme | 2022-02-14 18:40:46.364 Using symbol data fast lookup vector | 2022-02-14 18:40:46.364 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 1 Service code: cme | 2022-02-14 18:40:46.365 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10043 | 2022-02-14 18:40:46.365 SC DTC Delayed Exchange Data | Requesting security definition data for: ESH22-CME (ESH22). ID: 1 | 2022-02-14 18:40:46.365 Starting DelayedDownloadMonitoringTimer | 2022-02-14 18:40:46.365 Starting HDTimeoutTimer | 2022-02-14 18:40:46.365 Added historical Intraday data request for ESH22-CME to the queue. | 2022-02-14 18:40:46.365 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2022-02-14 18:40:46.365 Triggering next historical data download in queue. | 2022-02-14 18:40:46.365 Delaying start of download for ESH22-CME | 2022-02-14 18:40:46.368 DTC Client socket (1) | Creating socket. | 2022-02-14 18:40:46.380 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-02-14 18:40:46.380 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-02-14 18:40:46.381 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-02-14 18:40:46.488 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-02-14 18:40:46.488 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-02-14 18:40:46.488 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-02-14 18:40:46.652 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-02-14 18:40:46.652 SC DTC Delayed Exchange Data | Received logon response. | 2022-02-14 18:40:47.308 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-02-14 18:40:47.308 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-02-14 18:40:47.308 SC DTC Delayed Exchange Data | Successfully connected. | 2022-02-14 18:40:47.308 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-02-14 18:40:47.308 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH22-CME -> ESH22 | 2022-02-14 18:40:47.308 SC DTC Delayed Exchange Data | Received security definition for symbol ESH22-CME | 2022-02-14 18:40:47.502 HD Request # 1 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2022-02-14 18:40:52.371 HD Request # 1 | Download start date-time: 2022-02-14 18:29:43.000000. File last date-time: 2022-02-14 18:29:43.589000 | 2022-02-14 18:40:52.371 HD Request # 1 | Using server: ds21.sierracharts.com port 10150 | 2022-02-14 18:40:52.371 Socket (2) | Creating socket. | 2022-02-14 18:40:52.371 Socket (2) | New receive buffer size: 5242880 | 2022-02-14 18:40:52.371 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-02-14 18:40:52.371 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-02-14 18:40:52.634 HD Request # 1 | Sending historical data logon request message. | 2022-02-14 18:40:52.634 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-02-14 18:29:43. Record interval: 0. Symbol: ESH22 | 2022-02-14 18:40:53.210 HD Request # 1 | Decompressing data. | 2022-02-14 18:40:53.308 HD Request # 1 | Receiving Intraday data for ESH22-CME starting at 2022-02-14 18:29:43.014000 | 2022-02-14 18:40:53.433 Socket (2) | CloseSocket call. | 2022-02-14 18:40:53.436 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-14 18:40:53.436 Historical data download thread signaled to stop. | 2022-02-14 18:40:53.436 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-02-14 18:29:43.776000 | 2022-02-14 18:40:53.436 HD Request # 1 | Received 3545 Intraday data records from 2022-02-14 18:29:43.014000 to 2022-02-14 18:30:53.941000 (70.9 seconds) and wrote 3491 records for ESH22-CME | 2022-02-14 18:40:53.436 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-02-14 17:30:53.941000 | 2022-02-14 18:40:53.441 HD Request # 1 | Completion time: 1s | 2022-02-14 18:40:53.441 HD Request # 1 | Intraday data download complete for ESH22-CME. Unique request ID: 1 | 2022-02-14 18:40:53.441 Removing historical data download ID 1. | 2022-02-14 18:40:53.441 Real-time Intraday chart data file updates started for ESH22-CME | 2022-02-14 18:40:53.441 Intraday chart data file opened for ESH22-CME | 2022-02-14 18:40:53.441 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-02-14 18:40:53.441 Triggering next historical data download in queue. | 2022-02-14 18:40:53.441 No download requests in the queue to start downloads for. | 2022-02-14 18:40:53.442 Socket (2) | Socket gracefully closed by remote side. | 2022-02-14 18:40:53.549 Socket (2) | Closed. | 2022-02-14 18:40:53.549 Opened cached Intraday file: E:\SierraChart bis\Data\ESH22-CME.scid. Thread ID: 9984 | 2022-02-14 18:40:53.746 |
| [2022-02-14 19:05:34] |
| John - SC Support - Posts: 38464 |
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You do not have any exchanges active. You need to activate the exchanges you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 19:23:18] |
| User275592 - Posts: 97 |
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Hi, i am trading with a prop firm like Leeloo. Do i have to activate an exchange as you say ? tahnk you for your help |
| [2022-02-14 19:43:42] |
| John - SC Support - Posts: 38464 |
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From your original message, it sounded like you wanted to have real-time data from our Denali Exchange Data Feed. If you want our data, then you will need to activate an exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges And you will need to connect to your funded trading account once a month in order to be able to get the non-professional exchanges. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you are wanting the data from Rithmic, then you do not need to do any of the above. Just connect your system to your LeeLoo account to get the data. Just be aware of the following: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-16 12:24:29] |
| User275592 - Posts: 97 |
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hi, here is the log when i connect to my real account (with no data feed) Software version: 2348 64-bit | 2022-02-16 13:22:24.692 Primary Thread ID: 18488 | 2022-02-16 13:22:24.692 Usage end date: 2022-04-28 | 2022-02-16 13:22:24.692 Enabled for: Sierra Chart Historical Data Service. | 2022-02-16 13:22:24.692 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-16 13:22:24.692 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-16 13:22:24.692 Enabled for exchange2: fairx_exchange.data | 2022-02-16 13:22:24.692 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-16 13:22:24.692 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-02-16 13:22:24.692 Custom symbol settings values: enabled | 2022-02-16 13:22:24.692 Chart Update Interval: 500 | 2022-02-16 13:22:24.692 Intraday Data Storage Time Unit: 0 | 2022-02-16 13:22:24.692 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-02-16 13:22:24.692 2022-02-16 12:22:24 Local computer time in UTC | 2022-02-16 13:22:24.692 2022-02-16 13:22:24 Local computer time in SC Time Zone | 2022-02-16 13:22:24.692 2022-02-16 06:52:59 Server time in UTC | 2022-02-16 13:22:24.692 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-02-16 13:22:24.692 Program path: E:\SierraChart bis\ | 2022-02-16 13:22:24.692 Data Files path: E:\SierraChart bis\Data\ | 2022-02-16 13:22:24.692 OS Version Number: 10.0 | 2022-02-16 13:22:24.693 Locale Setting: C | 2022-02-16 13:22:24.693 DLLs: sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2022-02-16 13:22:24.693 Allowed protected custom studies: SST_FreeBundle | 2022-02-16 13:22:24.693 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-02-16 13:22:28.525 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-02-16 13:22:28.525 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-02-16 13:22:28.526 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-02-16 13:22:28.526 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-02-16 13:22:28.526 Rithmic Direct - DTC | Network connection to server complete. | 2022-02-16 13:22:28.620 Rithmic Direct - DTC | Starting socket receive thread. | 2022-02-16 13:22:28.620 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-02-16 13:22:28.620 Rithmic Direct - DTC | Sending logon request message. | 2022-02-16 13:22:28.620 Rithmic Direct - DTC | Received logon response. | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Server Name: . | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Successfully connected. | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Trading is supported. | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | OCO Orders supported. | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-02-16 13:22:28.921 Rithmic Direct - DTC | Connected to server complete. | 2022-02-16 13:22:28.921 Triggering next historical data download in queue. | 2022-02-16 13:22:28.921 Triggering next historical data download in queue. | 2022-02-16 13:22:28.921 Triggering next historical data download in queue. | 2022-02-16 13:22:28.921 Triggering next historical data download in queue. | 2022-02-16 13:22:28.921 Updated verified funded futures trading account ending date to: 2022-03-18 12:22:28 | 2022-02-16 13:22:28.921 No download requests in the queue to start downloads for. | 2022-02-16 13:22:28.921 No download requests in the queue to start downloads for. | 2022-02-16 13:22:28.921 No download requests in the queue to start downloads for. | 2022-02-16 13:22:28.921 No download requests in the queue to start downloads for. | 2022-02-16 13:22:28.921 Updated verified funded futures trading account ending date to: 2022-03-18 12:22:29 | 2022-02-16 13:22:29.016 ESH2.CME 1 Min #1 | Reloading chart. | 2022-02-16 13:22:49.004 ESH2.CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart bis\Data\ESH2.CME.scid | 2022-02-16 13:22:49.012 Using symbol data fast lookup vector | 2022-02-16 13:22:49.498 Rithmic Direct - DTC | Starting real-time market data updates for: ESH2.CME. ID: 1 Service code: rithmic.trading | 2022-02-16 13:22:49.498 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESH2.CME. | 2022-02-16 13:22:49.498 Rithmic Direct - DTC | Requesting security definition data for: ESH2.CME. ID: 1 | 2022-02-16 13:22:49.498 Rithmic Direct - DTC | Using primary service for historical data for ESH2.CME | 2022-02-16 13:22:49.498 Historical data service client indicated that downloads are not enabled. Symbol: ESH2.CME. Data Type: Intraday data | 2022-02-16 13:22:49.498 Historical data download ID 7 not found when removing ID from outstanding request set. | 2022-02-16 13:22:49.498 Real-time Intraday chart data file updates started for ESH2.CME | 2022-02-16 13:22:49.498 Intraday chart data file opened for ESH2.CME | 2022-02-16 13:22:49.498 thank you for your help |
| [2022-02-16 13:33:45] |
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Based upon what we see, you need to activate the exchanges that you require from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-16 13:34:03
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