Support Board
Date/Time: Tue, 26 Nov 2024 06:25:28 +0000
Missing Imformation
View Count: 1038
| [2014-04-14 04:23:11] |
| User55143 - Posts: 13 |
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There is so much intraday info missing from 6 PM EDT on in Emini and other maekets tonight that the charts are trash.
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| [2014-04-14 04:50:30] |
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We see you are using Rithmic and apparently through Optimus Futures. This problem is now resolved. Please follow the instructions in this section here to re-download the data: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 05:19:25] |
| User55143 - Posts: 13 |
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Thank You. After re downloading the data there is still 2 hours missing from 6 to 8 PM EDT on the Emini charts. This means that all intraday charts are still wrong. |
| [2014-04-14 05:54:04] |
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Yes. We do see this. This is a more involved process to patch the data. Please give us a little time to work on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 06:04:29] |
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Can you let us know what symbols you are charting so we can concentrate on those now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 14:16:28] |
| User55143 - Posts: 13 |
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All Stock indexes, all Currencies, all Metals, all Treasuries, etc. All markets that opened at 6pm show nothing until 8 pm EDT.
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| [2014-04-14 16:41:05] |
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This will be resolved after the close today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-15 22:40:45] |
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The popular futures contracts have been patched. If you re-download the data you should get the early Sunday evening data for April 13. Refer to help topic 7 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Let us know if there any problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-16 22:46:39] |
| User55143 - Posts: 13 |
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Thank You!
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