Support Board
Date/Time: Thu, 06 Mar 2025 16:34:02 +0000
Not getting real data on DOM
View Count: 591
| [2022-02-07 18:46:29] |
| User474875 - Posts: 7 |
|
Dear support, I purchased the package 12, but not getting real data on DOM. Please help. |
| [2022-02-08 15:12:08] |
| John - SC Support - Posts: 38443 |
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You need to activate the exchange(s) for the data you want. You can access the exchange data by selecting the appropriate link for the Exchange you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=253300#AvailableServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 18:03:28] |
| User474875 - Posts: 7 |
|
Thank you, I've done the first 2 agreement, are you saying I have to do the third agreement as well to get the real time data for futures? 3 [Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges |
| [2022-02-09 00:58:41] |
| John - SC Support - Posts: 38443 |
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Yes, that is correct. You need to have all 3 of those items be green in order to get the data. The Setup Instructions give you all of the information you need to do all of this: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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