Support Board
Date/Time: Thu, 06 Mar 2025 16:18:48 +0000
Connecting trade account for real time CME data
View Count: 650
| [2022-02-07 13:30:22] |
| User568266 - Posts: 1 |
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Hello, I’m having some difficulty and I’m hoping someone could point me in the right direction. I have service package 11, and have activated Denali data exchanges. I am able to connect sierra chart to my interactive broker TWS (my only option based in the UK). However after I connect my non professional account, I switch back to SC data all services and still receive 10 min delayed DOM. Any assistance would be appreciated |
| [2022-02-07 13:54:21] |
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You have authorized the CME real-time data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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