Support Board
Date/Time: Fri, 07 Mar 2025 01:08:55 +0000
No CBOT data
View Count: 753
| [2022-02-06 20:57:14] |
| User437588 - Posts: 69 |
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I do not receive CBOT data although the new version is installed. What is the problem? |
| [2022-02-06 22:23:04] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-07 08:56:21] |
| User437588 - Posts: 69 |
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Software version: 2351 64-bit | 2022-02-07 02:51:25.695 Primary Thread ID: 2396 | 2022-02-07 02:51:25.695 Usage end date: 2022-04-18 | 2022-02-07 02:51:25.695 Enabled for: Advanced Features 2. | 2022-02-07 02:51:25.695 Enabled for: Sierra Chart Historical Data Service. | 2022-02-07 02:51:25.695 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-07 02:51:25.695 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-07 02:51:25.695 Enabled for exchange2: CME (Trading Account Required) | 2022-02-07 02:51:25.695 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-07 02:51:25.695 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-07 02:51:25.695 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-07 02:51:25.695 Enabled for exchange2: EUREX EOBI | 2022-02-07 02:51:25.695 Enabled for exchange2: fairx_exchange.data | 2022-02-07 02:51:25.695 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-07 02:51:25.695 Current selected Data/Trading service: SC Data - All Services | 2022-02-07 02:51:25.695 Custom symbol settings values: disabled | 2022-02-07 02:51:25.695 Chart Update Interval: 500 | 2022-02-07 02:51:25.695 Intraday Data Storage Time Unit: 0 | 2022-02-07 02:51:25.695 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-07 02:51:25.695 2022-02-07 08:51:25 Local computer time in UTC | 2022-02-07 02:51:25.695 2022-02-07 02:51:25 Local computer time in SC Time Zone | 2022-02-07 02:51:25.695 2022-02-07 08:40:13 Server time in UTC | 2022-02-07 02:51:25.695 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-02-07 02:51:25.695 Program path: C:\SierraChart\ | 2022-02-07 02:51:25.695 Data Files path: C:\SierraChart\Data\ | 2022-02-07 02:51:25.695 OS Version Number: 10.0 | 2022-02-07 02:51:25.695 Locale Setting: C | 2022-02-07 02:51:25.695 DLLs: sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_64.dll, sst_twap.dll, sst_twap_64.dll, sst_value-at-price.dll, sst_value-at-price_2151_64.dll, sst_value-at-price_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2022-02-07 02:51:25.698 Allowed protected custom studies: SST_FreeBundle, SST_ValueAtPrice | 2022-02-07 02:51:25.698 CLH22-NYMEX [CBV][M] 60 Min #18 | + Error reading record for update Intraday chart. Error reading records from the file C:\SierraChart\Data\CLH22-NYMEX.scid. Error: Windows error code 112: Es steht nicht genug Speicherplatz auf dem Datenträger zur Verfügung. | 2022-02-07 02:53:58.080 CLH22-NYMEX [CBV][M] 60 Min #18 | + Error reading record for update Intraday chart. Error reading records from the file C:\SierraChart\Data\CLH22-NYMEX.scid. Error: Windows error code 112: Es steht nicht genug Speicherplatz auf dem Datenträger zur Verfügung. | 2022-02-07 02:53:58.572 Date Time Of Last Edit: 2022-02-07 14:51:35
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| [2022-02-07 09:59:06] |
| User437588 - Posts: 69 |
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Tell me how can that be so that the Data folder has 298GB? I find that quite a lot. |
| [2022-02-07 13:19:46] |
| User1293821 - Posts: 42 |
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I am having similar issues. I get the candlestick bars to download, but my cumulative delta bars are way off / non-existent. I am using CQG with Denali Feed. It started about last Wednesday / Thursday. You can see CME is working just fine and CBOT is not. Date Time Of Last Edit: 2022-02-07 13:21:37
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 image2.png / V - Attached On 2022-02-07 13:21:30 UTC - Size: 136.68 KB - 144 views |
| [2022-02-07 14:54:47] |
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You have run out of storage space on your drive: There is not enough space on the disk.
You need to solve this problem. This is critical. Delete unnecessary files. Instructions: Chart Data and Chart Data Files: Deleting a Chart Data File Once that is solved, then come back to us with any data issues. You should also get a larger storage drive. Regarding post #5, For CBOT you need to activate this exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Do not use this data from CQG but only the Denali Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-20 10:56:57
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| [2022-02-20 10:36:43] |
| User437588 - Posts: 69 |
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Hello Why do CBOT still need to be activated ? The complete CME group is activated incl. CBOT! |
| [2022-02-20 10:57:16] |
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Yes you are right about that. Are you having any difficulty accessing data now from the CBOT?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-20 11:03:49] |
| User437588 - Posts: 69 |
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Yes. SC can only be opened in Safe Mode with CBOT. Without this mode SC freezes on startup with Cbot. If I take out the CBOT charts SC starts as it should and does not freeze. I do not understand this? |
| [2022-02-20 11:11:14] |
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In this case you must have an issue with a custom study. Refer to this help topic: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-20 11:11:22
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| [2022-02-20 11:21:32] |
| User437588 - Posts: 69 |
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Ok thanks. I should now run the following command. Move all files with a .DLL file extension in the Sierra Chart Data Files Folder into your DLLBackup folder that you created. Unfortunately there are no DLL files in the folder. Only scid dly files |
| [2022-02-20 12:13:16] |
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Therefore, Safe Mode should not make any difference. The freezing must have something to do with the configuration of particular charts. Just do not use that Chartbook any longer containing those charts and create a new one. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-20 12:39:30] |
| User437588 - Posts: 69 |
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I have already done that. How do I get my drawings into the charts of the new Chartbook. |
| [2022-02-20 23:36:44] |
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There is no way to do this unless you can access the charts in your existing Chartbook. Try using another installation of Sierra Chart and open your Chartbook to see if you can open them without any issue. Refer to: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-20 23:36:51
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