Support Board
Date/Time: Fri, 07 Mar 2025 00:59:48 +0000
Monitor crash/freeze after update newest version
View Count: 614
| [2022-02-06 19:44:42] |
| User565974 - Posts: 32 |
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Hi Guys, After update newest version (again), my monitors either crash (all black) or freeze!!! AMD crash defender reports problems!! I thought I could handle it when installing pre- version but problem keeps the same!! (Now running the newest version of SC) I run SC since 2 years without problems - now since the newest update as mentioned above!! I use Windows 10 pro and use RX550/550 series graphic cards and read some posts from other users who had similar or same problems - BUT didn´t find the solution!! I also tried to update the latest graphics driver version - didn´t solve the problem! Perhaps you could guide me what to do, bc I have this troubles since 2 weeks and is not funny anymore!! Thanks in advance |
| [2022-02-06 21:55:24] |
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We do not know what the cause of this is. And we have only heard of this issue from you. We recommend disabling OpenGL: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Are you using the OpenGL option? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-07 05:29:19] |
| User565974 - Posts: 32 |
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After start SC this morning same problems!! The OpenGL was already disabled!! I found this on SC from 2017 - with similar problems: Problems after 1644 update On my PC when starting SC my main instance keeps working while the other two gets freeze or black monitors (3 out of 6), other 3 monitors running!! I always have to restart my pc 2 - 3 time til SC is running normal!! Any other solutions? thanks |
| [2022-02-21 05:52:32] |
| User565974 - Posts: 32 |
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Hi Guys, tried again to start SC. Removed my sub- instances and other indicators but problem keeps the same!!! After start - screens crash!!! OpenGL was already disabled! When using Trading Technologies also with 3 instances - no problems!! All running perfectly!! So all this happened after the update!! My IT guys thinking it´s a windows software problem and need to re-install windows 10!!! But if that´s the case, other programms should have similar impacts on the screens - or not?? (Only SC crashes the screens) So before re-install windows10 (perhaps this also will not work out) - Do you have any other solutions or ideas?? Thank you |
| [2022-02-21 05:54:09] |
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Therefore you must have a problem with your system: After start - screens crash!!! OpenGL was already disabled!
Sierra Chart simply cannot cause these kinds of problems when not using OpenGL and whether they can even happen with OpenGL is is very questionable.This is not a Sierra Chart issue. That is 100% impossible and we know that with certainty if OpenGL is not being used. And it does not help to make comparisons with other programs. You have a system problem. We are 110% certain you have a problem with your system. Not Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-21 05:54:36
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