Support Board
Date/Time: Thu, 06 Mar 2025 12:55:56 +0000
Delayed data feed
View Count: 551
| [2022-02-04 03:35:34] |
| Bob93 - Posts: 2 |
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After using real time data all day, I cannot access real time feed as of the last few hours. Say's data feed canceled due to insufficient funds, although my account was paid up yesterday. Added more funds, thinking, maybe I need to add funds for next month's payment to use this month's data I just paid for? The message date is from 2-01-22? Shows no balance due and no disconnected services.
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| [2022-02-04 11:30:12] |
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Real-time data for what symbol? Just give us one symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-04 14:12:19] |
| Bob93 - Posts: 2 |
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SPY
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| [2022-02-04 16:39:58] |
| John - SC Support - Posts: 38425 |
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Your account is all setup properly and we do not see any issues related to your setup for the U.S. Equities from the Sierra Chart Exchange Data Feed. Please get us a copy of your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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