Support Board
Date/Time: Thu, 06 Mar 2025 13:47:05 +0000
Connect to data
View Count: 398
| [2022-02-03 01:52:14] |
| User343047 - Posts: 16 |
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Hey guys I am in process of switching to Teton with dinali I did that last week but had no trouble connecting and trading through transact until I switch broker ( in process) now tonight can't connect thx for help
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| [2022-02-03 02:18:16] |
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Thank you. Update: 2022-02-02:
We have numerous reports of users unable to connect to Transact. This issue is under the control of Transact. Sierra Chart does not control Transact connectivity. This is going to be a Transact issue and you need to contact them for help with this. This thread here answers the question that some users have, where they think the recent Transact system issues, are due to Sierra Chart when they are not: SC with Transact . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 02:22:36] |
| User343047 - Posts: 16 |
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Yes I see that now why can't I connect to the dinali data and cme exchange which I am paying SC for? Thank u
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| [2022-02-03 04:21:44] |
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You can and you need to bypass Transact. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 04:21:53
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