Support Board
Date/Time: Thu, 06 Mar 2025 13:11:43 +0000
Not able to place trades
View Count: 581
| [2022-02-02 16:32:38] |
| Maru Fernandez - Posts: 2 |
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Good morning! Need help. I am not been able to place orders. Some times it shows me the 3 tabs with the trade, target and stop for a few seconds, then its gone. Other times I can not even see them. Thank you so much !
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| [2022-02-02 16:37:59] |
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It sounds like you are getting order rejections. We need to see about the last 10 lines or so from the Trade >> Trade Service Log. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-02 17:06:06] |
| Maru Fernandez - Posts: 2 |
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TradeActivity files query time: 0.050504 seconds. Entries: 14. Current queries: 1 | 2022-02-02 10:55:25.642 ESH22_FUT_CME[M]/MESH22_FUT_CME[M] 610 Trades #9 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: MESH22_FUT_CME | TradeAccount: 550S1811 | 2022-02-02 10:56:06.270 ESH22_FUT_CME[M]/MESH22_FUT_CME[M] 610 Trades #9 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: MESH22_FUT_CME | TradeAccount: 550S1811 | 2022-02-02 10:56:07.615 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1422. Service Order ID: 7350386. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:09:06.599 TradeActivity files query time: 0.095683 seconds. Entries: 14. Current queries: 1 | 2022-02-02 11:09:34.032 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1425. Service Order ID: 7350394. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:09:43.499 TradeActivity files query time: 0.053710 seconds. Entries: 14. Current queries: 1 | 2022-02-02 11:09:58.944 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1428. Service Order ID: 7350536. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:17:55.015 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1431. Service Order ID: 7350542. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:17:59.537 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1434. Service Order ID: 7350546. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:18:03.759 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1437. Service Order ID: 7350549. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:18:07.955 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1440. Service Order ID: 7350567. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:19:22.944 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1443. Service Order ID: 7350570. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:19:26.658 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1446. Service Order ID: 7350838. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:33:14.917 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1449. Service Order ID: 7350841. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:33:18.867 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1452. Service Order ID: 7350860. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:33:56.158 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1455. Service Order ID: 7350864. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:34:00.835 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1458. Service Order ID: 7350873. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:34:28.600 SC/TT Futures Order Routing order update (Order reject). Info: TT order update (Rejected). Text: TT: Trading disabled | SenderSubID: S5168. Text: Parent order. Tag: Maru9-15.twconfig. Internal Order ID: 1461. Service Order ID: 7350953. Symbol: MESH22_FUT_CME. Account: 550S1811 | 2022-02-02 11:37:46.305 |
| [2022-02-02 17:37:26] |
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Contact your broker and let them know you are getting this rejection message: Info: TT order update (Rejected). Text: TT: Trading disabled
Also ask them to move you to our new Teton order routing service: Sierra Chart Teton Futures Order Routing This is a replacement for our TT based order routing service. Teton has no transaction fees! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-02 17:38:01
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