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Date/Time: Thu, 06 Mar 2025 12:57:09 +0000



Can not connect

View Count: 488

[2022-02-02 15:19:41]
User416893 - Posts: 1
For several days now when I try to connect to the evening session, the message "Connecting..." appears but it never connects.
I have tried Connect-Discconnect, restart Sierra Chart, restart the computer, but nothing works.
[2022-02-02 16:24:28]
Sierra Chart Engineering - Posts: 104368
This is a Transact server issue that Sierra Chart has no control over. Also please refer to this thread:
*Important* Priority Message to Transact Users

Let us know if you have any further questions.

To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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