Support Board
Date/Time: Fri, 07 Mar 2025 01:10:15 +0000
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| [2022-02-01 20:24:56] |
| User970210 - Posts: 100 |
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Hi, I currently have package 11 with denali feed, and SC exchange datafeed for equity. I have updated sc 2351 and setup steps for NQTV. How do I test stock symbols to see whether I have data? do I have to use NQTV-appl for example? if all my symbol can be found from NQTV, can I unsubscribe from exchange datafeed? thanks Song |
| [2022-02-01 22:51:34] |
| John - SC Support - Posts: 38467 |
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If you want the Real-Time data from the new NASDAQ feed, then you will first need to activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ Otherwise, you can get the Delayed Streaming Data since your service is set to "SC Data - All Services". The one thing is that you need to enter the symbol as ?-NQTV. For Apple, this would be APPL-NQTV. You can also find a list of the most popular stocks in the Find Symbol page under the NASDAQ TotalView section, if you would rather just find the stock in the list. Once you are satisfied with the new NASDAQ TotalView datafeed, then you can discontinue the Sierra Chart Exchange Data Feed with the older interface. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 16:59:58] |
| User970210 - Posts: 100 |
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thanks for your reply. is it possible to add IUSB, SPIP, AND HNDL to NGTV? thx |
| [2022-02-03 17:08:10] |
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All of these are currently supported. This is an example: IUSB-NQTV Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 19:56:40] |
| User970210 - Posts: 100 |
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sorry I rechecked again. those 3 symbols still did not have data although many other symbol works
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| [2022-02-03 20:10:44] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-03 20:17:27] |
| User970210 - Posts: 100 |
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Software version: 2351 64-bit | 2022-02-03 15:13:58.491 Primary Thread ID: 18660 | 2022-02-03 15:13:58.491 Usage end date: 2022-07-05 | 2022-02-03 15:13:58.491 Enabled for: Advanced Features 2. | 2022-02-03 15:13:58.491 Enabled for: Sierra Chart Historical Data Service. | 2022-02-03 15:13:58.491 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-02-03 15:13:58.491 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-03 15:13:58.491 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-03 15:13:58.491 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2022-02-03 15:13:58.491 Enabled for exchange: Euronext Equities Delayed | 2022-02-03 15:13:58.491 Enabled for exchange2: fairx_exchange.data | 2022-02-03 15:13:58.491 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-03 15:13:58.491 Current selected Data/Trading service: SC Data - All Services | 2022-02-03 15:13:58.491 Custom symbol settings values: disabled | 2022-02-03 15:13:58.491 Chart Update Interval: 750 | 2022-02-03 15:13:58.491 Intraday Data Storage Time Unit: 0 | 2022-02-03 15:13:58.491 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-03 15:13:58.491 2022-02-03 20:13:58 Local computer time in UTC | 2022-02-03 15:13:58.491 2022-02-03 15:13:58 Local computer time in SC Time Zone | 2022-02-03 15:13:58.491 2022-02-03 16:39:41 Server time in UTC | 2022-02-03 15:13:58.491 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-03 15:13:58.491 Program path: E:\VPS BACKUP\SierraChart daily\ | 2022-02-03 15:13:58.491 Data Files path: E:\VPS BACKUP\SierraChart daily\Data\ | 2022-02-03 15:13:58.491 OS Version Number: 10.0 | 2022-02-03 15:13:58.491 Locale Setting: C | 2022-02-03 15:13:58.491 DLLs: BetterMomentum.dll, BetterMomentum2.dll, Compass Institutional - Indicators.dll, Compass Institutional - Levels.dll, OFtenIndicatorSuite.dll, OFtenIndicatorSuite20200316_64.dll, OFtenIndicatorSuite_2158_64.dll, OFtenIndicatorSuite_64.dll, OrderFlowImbalance_2158_64.dll, PRC1.dll, PRC1_2158_64.dll, PRC1_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolADX.dll | 2022-02-03 15:13:58.491 Allowed protected custom studies: OFtenIndicatorSuite, OFten_Indicators, SST_FreeBundle | 2022-02-03 15:13:58.491 IUSB-HQTV[M] Daily #3 | Reloading chart. | 2022-02-03 15:14:20.083 IUSB-HQTV[M] Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:20.152 IUSB-HQTV[M] Monthly #1 | Reloading chart. | 2022-02-03 15:14:20.538 IUSB-HQTV[M] Monthly #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:20.547 IUSB-HQTV[M] Weekly #2 | Reloading chart. | 2022-02-03 15:14:20.763 IUSB-HQTV[M] Weekly #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:20.771 Added historical Daily data request for IUSB-HQTV to the queue. | 2022-02-03 15:14:20.909 Triggering next historical data download in queue. | 2022-02-03 15:14:20.909 SC Data - All Services | Starting real-time market data updates for: IUSB-HQTV. ID: 43 | 2022-02-03 15:14:20.909 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: IUSB-HQTV | 2022-02-03 15:14:20.909 SC Data - All Services | Requesting security definition data for: IUSB-HQTV. ID: 43 | 2022-02-03 15:14:20.909 HD Request # 141 | Downloading Historical Daily chart data for IUSB-HQTV. Starting date: 1972-02-04. Service: scdataallservices | 2022-02-03 15:14:20.911 HD Request # 141 | Requesting historical Daily data for IUSB-HQTV starting at 1972-02-03. SC External HD service. | 2022-02-03 15:14:21.564 HD Request # 141 | Error downloading historical Daily data for IUSB-HQTV. Error: invalid symbol | 2022-02-03 15:14:21.733 HD Request # 141 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IUSB-HQTV | 2022-02-03 15:14:21.733 HD Request # 141 | Completion time: 1s | 2022-02-03 15:14:21.733 HD Request # 141 | Daily data download complete for IUSB-HQTV. Unique request ID: 142 | 2022-02-03 15:14:21.733 Removing historical data download ID 142. | 2022-02-03 15:14:21.733 Triggering next historical data download in queue. | 2022-02-03 15:14:21.733 No download requests in the queue to start downloads for. | 2022-02-03 15:14:21.733 IUSB-HQTV Monthly #1 | Reloading chart. | 2022-02-03 15:14:22.175 IUSB-HQTV Monthly #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:22.184 IUSB-HQTV Weekly #2 | Reloading chart. | 2022-02-03 15:14:22.327 IUSB-HQTV Weekly #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:22.336 IUSB-HQTV Daily #3 | Reloading chart. | 2022-02-03 15:14:22.340 IUSB-HQTV Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:22.349 IUSB-HQTV Monthly #1 | Reloading chart. | 2022-02-03 15:14:30.614 IUSB-HQTV Monthly #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:30.624 IUSB-HQTV Weekly #2 | Reloading chart. | 2022-02-03 15:14:30.769 IUSB-HQTV Weekly #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\VPS BACKUP\SierraChart daily\Data\IUSB-HQTV.dly | 2022-02-03 15:14:30.782 |
| [2022-02-03 20:24:54] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Follow the above linked instructions, and if that does not resolve the issue uncheck the Use Custom Symbol Settings Values as explained and then re-download the data again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-04 14:45:55] |
| User970210 - Posts: 100 |
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sorry tried several times. Not working. (Log removed) Date Time Of Last Edit: 2022-02-07 16:15:25
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| [2022-02-07 16:15:42] |
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Tell us the symbol of the chart. The exact symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-07 20:40:24] |
| User159282 - Posts: 3 |
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Hi, for some reason I was also getting "invalid symbol" error on some -NQTV symbols when downloading historical charts. For example COIN-NQTV. I fixed the problem in Global Settings -> Symbol Settings Clicked ****-NQTV and changed historical chart symbol to **** Message log before the fix: Software version: 2353 64-bit | 2022-02-07 22:14:39.093 Primary Thread ID: 15320 | 2022-02-07 22:14:39.093 Usage end date: 2022-03-04 | 2022-02-07 22:14:39.093 Enabled for: Sierra Chart Historical Data Service. | 2022-02-07 22:14:39.093 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-07 22:14:39.093 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-07 22:14:39.093 Enabled for exchange2: CME (Trading Account Required) | 2022-02-07 22:14:39.093 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-07 22:14:39.093 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-07 22:14:39.093 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-07 22:14:39.093 Enabled for exchange2: fairx_exchange.data | 2022-02-07 22:14:39.093 Enabled for exchange2: NASDAQ US stock data | 2022-02-07 22:14:39.093 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-07 22:14:39.093 Current selected Data/Trading service: Interactive Brokers | 2022-02-07 22:14:39.093 Custom symbol settings values: disabled | 2022-02-07 22:14:39.093 Chart Update Interval: 500 | 2022-02-07 22:14:39.093 Intraday Data Storage Time Unit: 1 | 2022-02-07 22:14:39.093 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2022-02-07 22:14:39.093 2022-02-07 20:14:39 Local computer time in UTC | 2022-02-07 22:14:39.093 2022-02-07 22:14:39 Local computer time in SC Time Zone | 2022-02-07 22:14:39.093 2022-02-07 19:58:55 Server time in UTC | 2022-02-07 22:14:39.093 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-02-07 22:14:39.093 Program path: C:\SierraChartIB\ | 2022-02-07 22:14:39.093 Data Files path: C:\SierraChartIB\Data\ | 2022-02-07 22:14:39.093 OS Version Number: 10.0 | 2022-02-07 22:14:39.093 Locale Setting: C | 2022-02-07 22:14:39.093 DLLs: UserContributedStudies_64.dll | 2022-02-07 22:14:39.093 Allowed protected custom studies: | 2022-02-07 22:14:39.093 Added historical Daily data request for COIN-NQTV to the queue. | 2022-02-07 22:14:56.001 Triggering next historical data download in queue. | 2022-02-07 22:14:56.001 HD Request # 25 | Downloading Historical Daily chart data for COIN-NQTV. Starting date: 1972-02-08. Service: nasdaq_exchange.data | 2022-02-07 22:14:56.001 HD Request # 25 | Requesting historical Daily data for COIN-NQTV starting at 1972-02-07. SC External HD service. | 2022-02-07 22:14:56.220 HD Request # 25 | Error downloading historical Daily data for COIN-NQTV. Error: invalid symbol | 2022-02-07 22:14:56.793 HD Request # 25 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for COIN-NQTV | 2022-02-07 22:14:56.793 HD Request # 25 | Completion time: 0s | 2022-02-07 22:14:56.793 HD Request # 25 | Daily data download complete for COIN-NQTV. Unique request ID: 25 | 2022-02-07 22:14:56.793 Removing historical data download ID 25. | 2022-02-07 22:14:56.793 Triggering next historical data download in queue. | 2022-02-07 22:14:56.793 No download requests in the queue to start downloads for. | 2022-02-07 22:14:56.793 COIN-NQTV[M] Daily #8 | Reloading chart. | 2022-02-07 22:14:57.194 COIN-NQTV[M] Daily #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartIB\Data\COIN-NQTV.dly | 2022-02-07 22:14:57.201 COIN-NQTV[M] Daily #8 | StartDateTimeForLoadingOrderFills: 2022-01-24 22:14:56 | 2022-02-07 22:14:57.693 |
 Screenshot 2022-02-07 223359.png / V - Attached On 2022-02-07 20:35:24 UTC - Size: 17.9 KB - 154 views |
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