Support Board
Date/Time: Thu, 06 Mar 2025 16:31:31 +0000
Slow data updates with DOM
View Count: 778
| [2022-02-01 18:17:42] |
| tailwhip - Posts: 18 |
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First day with Denali and the DOM's are slow. Charts are set to 500ms updating in the global settings. DOM's seem to be updating at the same sluggish speed even though I've set the DOM's to anywhere between 10-100ms...nothing changes. I've gone through the other support threads and tried suggested server settings as well. I can rule out my computer, internet and wiring as I'm also connected to another broker with TT software and data feed and it is absolutely flying. There must be another setting or something as I didn't experience this last year with Sierra and CQG. Suggestions please and thank you. |
| [2022-02-01 19:24:41] |
| John - SC Support - Posts: 38442 |
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In general, refer to the information at the following link: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Also, are you looking at any data other than the CME Group? You can also post you Message Log here and we can see if there is anything specific in there that might point to a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-02 16:23:03] |
| tailwhip - Posts: 18 |
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I changed the global update time to 1000 and that seemed to help some. Just looking at CME. Thanks
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| [2022-02-07 17:21:54] |
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Refer to the information here: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM (Improving Performance Of Chart Trade DOM) This is a new section with very specific information that should help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-07 17:25:50
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