Support Board
Date/Time: Thu, 06 Mar 2025 09:51:09 +0000
Data Lag -- 02.01.2022 -- West Coast
View Count: 544
| [2022-02-01 15:47:32] |
| User225867 - Posts: 1 |
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To Whom It May Concern... This morning at the open I experienced a large amount of lag with my data. I know that it wasn't my computer as my systems were functioning as expected. A large amount of my colleagues also experienced a major lag. Some of them are based in the Central Time Zone, some are based in the Eastern Time Zone. More than anything, I wanted to update you that this happened. |
| [2022-02-01 23:51:39] |
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Why does the subject line say West Coast? Regarding data lag, refer to: Prices / Data Falling Behind Extremely unlikely this problem was at the server level. And we also do not know what is meant by a "large amount of lag". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-01 23:51:48
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| [2022-02-02 03:02:13] |
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Next time you or anyone has a problem, simply reconnect to change to a different server and therefore a different ISP among our network of servers and ISPs. Instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers If the problem then becomes resolved, that is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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