Support Board
Date/Time: Thu, 06 Mar 2025 09:55:00 +0000
cannot connect to service
View Count: 493
| [2022-02-01 15:43:42] |
| User203762 - Posts: 11 |
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i received the attached message service connection error connection error message from service CQGWebAPI| Logon unsuccessful. server message: Your logon is disabled, contact your FCM| Time: 2022-02-01 09:01:34 Could you please fix it asap |
| [2022-02-01 16:54:23] |
| John - SC Support - Posts: 38425 |
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As the message states, your login to CQG has been disabled. You need to ask your broker about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-01 20:00:28] |
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Refer to number 12 here: CQG Trading Platform Service: Common Error Messages To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-01 20:01:54
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