Support Board
Date/Time: Thu, 06 Mar 2025 09:26:58 +0000
can´t conntect to datafeed
View Count: 471
| [2022-02-01 15:25:08] |
| User312224 - Posts: 8 |
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Reading Internal Order ID file. | 2022-02-01 09:44:22.880 Reading Trade Orders file. | 2022-02-01 09:44:23.050 Reading Trade Positions file. | 2022-02-01 09:44:23.051 Reading Trade Account Data files. | 2022-02-01 09:44:23.052 UDPListener (1624). Port 22904 | Listening on UDP port 22904. | 2022-02-01 09:44:23.081 Software version: 2270 64-bit | 2022-02-01 09:44:23.082 Primary Thread ID: 23320 | 2022-02-01 09:44:23.082 Usage end date: 2022-03-04 | 2022-02-01 09:44:23.082 Enabled for: Advanced Features 2. | 2022-02-01 09:44:23.082 Enabled for: Sierra Chart Historical Data Service. | 2022-02-01 09:44:23.082 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-01 09:44:23.082 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-01 09:44:23.082 Enabled for exchange2: CME | 2022-02-01 09:44:23.082 Enabled for exchange2: CBOT (Trading Account Required) | 2022-02-01 09:44:23.082 Enabled for exchange2: COMEX (Trading Account Required) | 2022-02-01 09:44:23.082 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-02-01 09:44:23.082 Enabled for exchange2: fairx_exchange.data | 2022-02-01 09:44:23.082 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-01 09:44:23.082 Current selected Data/Trading service: CQG WebAPI | 2022-02-01 09:44:23.082 Custom symbol settings values: enabled | 2022-02-01 09:44:23.082 Chart Update Interval: 500 | 2022-02-01 09:44:23.082 Intraday Data Storage Time Unit: 0 | 2022-02-01 09:44:23.082 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-01 09:44:23.082 2022-02-01 14:44:23 Local computer time in UTC | 2022-02-01 09:44:23.082 2022-02-01 09:44:23 Local computer time in SC Time Zone | 2022-02-01 09:44:23.082 2022-02-01 14:44:21 Server time in UTC | 2022-02-01 09:44:23.082 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-02-01 09:44:23.082 Program path: C:\SierraChart\ | 2022-02-01 09:44:23.082 Data Files path: C:\SierraChart\Data\ | 2022-02-01 09:44:23.082 OS Version Number: 10.0 | 2022-02-01 09:44:23.082 Locale Setting: C | 2022-02-01 09:44:23.082 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-02-01 09:44:23.083 Allowed protected custom studies: | 2022-02-01 09:44:23.083 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-02-01 09:44:23.127 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 09:44:23.218 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-02-01 09:44:23.508 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-02-01 09:44:23.508 Received 5 login tokens. | 2022-02-01 09:44:23.974 Symbol settings MD5 received. Request ID: 1. | 2022-02-01 09:44:25.408 Requested symbol settings for service code cqg. Request ID: 2. | 2022-02-01 09:44:25.408 Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht | 2022-02-01 09:44:28.317 Symbol settings received. Request ID: 2. | 2022-02-01 09:44:29.032 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-01 09:44:30.327 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-01 09:44:30.327 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-01 09:44:30.328 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-01 09:44:30.328 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-02-01 09:44:30.328 Service is currently connecting. | 2022-02-01 09:44:30.450 * CQG WebSocket | Opening WebSocket. | 2022-02-01 09:44:30.516 CQG WebSocket | Sending WebSocket handshake. | 2022-02-01 09:44:30.516 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 09:44:31.274 CQG WebSocket | Server header | Connection: upgrade | 2022-02-01 09:44:31.274 CQG WebSocket | Server header | Sec-WebSocket-Accept: HS/V9lqYQrYm1Agw42rTpy+BTew= | 2022-02-01 09:44:31.274 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-01 09:44:31.274 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-01 09:44:31.274 CQG WebSocket | Server header | | 2022-02-01 09:44:31.274 CQG WebSocket | Web socket state is now open. | 2022-02-01 09:44:31.274 CQG WebAPI | WebSocket connected. | 2022-02-01 09:44:31.274 CQG WebAPI | Sending market data logon message. | 2022-02-01 09:44:31.274 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-02-01 09:44:31.482 CQG WebSocket socket (1) | CloseSocket call. | 2022-02-01 09:44:31.508 CQG WebAPI | Disconnected. | 2022-02-01 09:44:31.508 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-02-01 09:44:31.508 CQG WebSocket | WebSocket closed. | 2022-02-01 09:44:31.508 CQG WebAPI | WebSocket closed. | 2022-02-01 09:44:31.508 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 09:44:31.508 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-02-01 09:44:31.695 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 09:44:31.695 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-01 09:45:55.556 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-01 09:45:55.556 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-01 09:45:55.567 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-02-01 09:45:55.567 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-02-01 09:45:55.567 CQG WebSocket | Opening WebSocket. | 2022-02-01 09:45:55.764 CQG WebSocket | Sending WebSocket handshake. | 2022-02-01 09:45:55.764 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 09:45:56.564 CQG WebSocket | Server header | Connection: upgrade | 2022-02-01 09:45:56.564 CQG WebSocket | Server header | Sec-WebSocket-Accept: mw0m2lLMmeY1kABBhJmgSZSzf/A= | 2022-02-01 09:45:56.564 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-01 09:45:56.564 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-01 09:45:56.564 CQG WebSocket | Server header | | 2022-02-01 09:45:56.564 CQG WebSocket | Web socket state is now open. | 2022-02-01 09:45:56.564 CQG WebAPI | WebSocket connected. | 2022-02-01 09:45:56.564 CQG WebAPI | Sending market data logon message. | 2022-02-01 09:45:56.564 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-02-01 09:45:56.861 CQG WebSocket socket (2) | CloseSocket call. | 2022-02-01 09:45:56.891 CQG WebAPI | Disconnected. | 2022-02-01 09:45:56.891 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-02-01 09:45:56.891 CQG WebSocket | WebSocket closed. | 2022-02-01 09:45:56.891 CQG WebAPI | WebSocket closed. | 2022-02-01 09:45:56.891 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 09:45:56.891 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-02-01 09:45:57.088 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-01 09:45:57.088 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-01 09:46:45.355 CQG WebSocket socket (1) | Closed. | 2022-02-01 09:46:45.355 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-02-01 09:47:15.363 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-01 09:48:15.392 CQG WebSocket socket (2) | Closed. | 2022-02-01 09:48:15.392 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2022-02-01 09:48:45.397 CQG WebAPI | Connecting to server api.cqg.com | 2022-02-01 09:48:49.290 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-02-01 09:48:49.290 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-01 09:48:49.300 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-02-01 09:48:49.300 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-02-01 09:48:49.300 CQG WebSocket | Opening WebSocket. | 2022-02-01 09:48:49.497 CQG WebSocket | Sending WebSocket handshake. | 2022-02-01 09:48:49.497 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 09:48:50.292 CQG WebSocket | Server header | Connection: upgrade | 2022-02-01 09:48:50.292 CQG WebSocket | Server header | Sec-WebSocket-Accept: 6wGcmGSJMNmf9q+yETHTXo+mO2A= | 2022-02-01 09:48:50.292 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-02-01 09:48:50.292 CQG WebSocket | Server header | Upgrade: websocket | 2022-02-01 09:48:50.292 CQG WebSocket | Server header | | 2022-02-01 09:48:50.292 CQG WebSocket | Web socket state is now open. | 2022-02-01 09:48:50.292 CQG WebAPI | WebSocket connected. | 2022-02-01 09:48:50.292 CQG WebAPI | Sending market data logon message. | 2022-02-01 09:48:50.292 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-02-01 09:48:50.590 CQG WebSocket socket (1) | CloseSocket call. | 2022-02-01 09:48:50.619 CQG WebAPI | Disconnected. | 2022-02-01 09:48:50.619 CQG WebAPI | Not reconnecting due to connection error condition. | 2022-02-01 09:48:50.619 CQG WebSocket | WebSocket closed. | 2022-02-01 09:48:50.619 CQG WebAPI | WebSocket closed. | 2022-02-01 09:48:50.619 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 09:48:50.619 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-02-01 09:48:50.816 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 09:48:50.816 |
| [2022-02-01 16:38:43] |
| John - SC Support - Posts: 38425 |
|
The following is the message you need: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM.
As it states, your login for CQG has been disabled. You will need to ask your broker about why this is the case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-01 16:49:35] |
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This is the issue: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-02-01 09:44:31.482
As has been said, contact your broker regarding this. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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