Support Board
Date/Time: Thu, 06 Mar 2025 10:10:31 +0000
Will Not Connect
View Count: 528
| [2022-02-01 01:52:21] |
| User950179 - Posts: 3 |
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Hi, Requesting your assistance as I paid my service fee tonight but my computer won't connect/login after I enter in my UN & PW. It stays in 'connecting mode'. Please assist with resolving. Thank-you!
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| [2022-02-01 02:26:38] |
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Please move off of Transact as soon as possible. We cannot help with this issue. It is a Transact server issue. Refer to: *Important* Priority Message to Transact Users We want to help you, so please read the information linked above. We can put you in contact with a broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-01 02:50:37] |
| Stage 5 Trading Corp. - Posts: 31 |
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Hello Trader, I am sorry to hear about the connection issues with Transact. I am a former Infinity Futures Broker and believe I understand the trials and tribulations of changing brokerage firms. However, I do feel that being on the best trading solution you can far outweighs the pain of transferring your account. I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to file an application here: https://stage5trading.com/ Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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