Support Board
Date/Time: Thu, 06 Mar 2025 09:54:32 +0000
Main instance frozen
View Count: 426
| [2022-01-31 16:35:10] |
| User879924 - Posts: 50 |
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Hi, My main instance keeps freezing. The second instance works perfectly. In the main instance I cannot even minimize the msg log window, I cannot flatten trades on the chart order window, I cannot even disconnect data or shut it down via exit. The charts are still populating correctly with data I am just not able to click and drag them or place trades etc. I did manage to close SC down by using the task manager but when I restarted it the freezing continued. I cannot even send you a msg log for your troubleshooting. |
| [2022-01-31 17:09:58] |
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The first thing to do is to close your existing Chartbooks and do not use them for now. Start with a new Chartbook. You have to go through a process of elimination to determine where the problem is. More information is here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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