Support Board
Date/Time: Wed, 27 Nov 2024 18:41:21 +0000
Issues with Data Feed
View Count: 518
| [2022-01-31 15:17:35] |
| Razor - Posts: 5 |
|
Dear Team, I am a non professional, but i subscribed to professional data feed as i dont have futures brokerage account. I paid the $122 but i am unable to get the direct feed for the data into my sierra chart platform. As it keeps saying that no file to load. Can you please help. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=60658 |
| [2022-01-31 15:36:04] |
| |
|
Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And open a chart through File >> Find Symbol >>Futures-CME. Let us know if you then can get a chart and updating in real time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-31 15:36:12
|
| [2023-07-13 14:17:04] |
| Razor - Posts: 5 |
|
Dear Team, I am a non professional trading trading sim and learning, for some reason i was given professional status, i also used to have an account with Apex i understood that that does not qualify for futures account, now i have an account with Stage five trading corpe, with account number 48774. i would like to add package 11 and CME data. Are you able to change my status asap ? |
| [2023-07-13 15:39:46] |
| John - SC Support - Posts: 36331 |
|
You need to redo both of the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Make sure you enter the information for the Clearing Firm and Account Number for your particular setup. Once you have redone these, please post back in here so we can ensure that your status is updated. We will let you know when this is done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-13 15:50:39] |
| Razor - Posts: 5 |
|
Thanks John, I have now resigned and saved these confirming my account number rassulazizi: The CME Non-Professional Certification has been signed and saved. |
| [2023-07-13 16:22:14] |
| John - SC Support - Posts: 36331 |
|
We have accepted the agreements and set your account to be a Non-Professional. Note that before you can get any data, you need to activate a subscription. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-13 16:30:51] |
| Razor - Posts: 5 |
|
thanks, i will setup now |
To post a message in this thread, you need to log in with your Sierra Chart account: