Support Board
Date/Time: Thu, 06 Mar 2025 10:07:41 +0000
Connection problem
View Count: 452
| [2022-01-30 20:33:34] |
| User963835 - Posts: 1 |
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Hello, I'm having trouble with my sierra connection which disconnects and reconnects every 20 seconds I didn't have this problem before My internet connection is working fine. Can you give me some help? thank you |
| [2022-01-31 06:38:02] |
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We see you are using BitMex but we cannot provide help with the trading connection. Only for market data. To use BitMex market data follow the instructions here: Cryptocurrency / Bitcoin Data and Trading Services This will solve your problem by using the standard market data connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-31 06:38:14
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