Support Board
Date/Time: Tue, 26 Nov 2024 04:38:41 +0000
Problem with CHT file
View Count: 1190
| [2014-04-10 20:00:44] |
| User79898 - Posts: 2 |
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Software version: 1115 | 2014-04-10 16:02:11 Usage end date: 2014-04-24 | 2014-04-10 16:02:11 Enabled for: Sierra Chart Historical Data Service. | 2014-04-10 16:02:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-10 16:02:11 Active service: SC Forex Data (FXCM) | 2014-04-10 16:02:11 Time Zone: +00:00:00 (UTC+00) | 2014-04-10 16:02:11 2014-04-10 09:02:11 Local computer clock time | 2014-04-10 16:02:11 2014-04-10 16:02:11 GMT time | 2014-04-10 16:02:11 2014-04-10 16:02:11 Time zone adjusted time | 2014-04-10 16:02:11 Time difference to server time: 37 seconds. | 2014-04-10 16:02:11 WARNING: Your computer's clock is off by 37 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-04-10 16:02:11 Program path: C:\SierraChart\ | 2014-04-10 16:02:11 Data Files path: C:\SierraChart\Data\ | 2014-04-10 16:02:11 OS Version Number: 6.1 | 2014-04-10 16:02:11 Checking for new symbol settings for scfxcm | 2014-04-10 16:02:11 Symbol settings are up-to-date for scfxcm | 2014-04-10 16:02:11 SC Forex Data (FXCM): Connecting to the server ds3.sierracharts.com. Port 443 | 2014-04-10 16:02:16 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-04-10 16:02:16 The network socket is connected. | 2014-04-10 16:02:16 SC Forex Data (FXCM): Connected to server. | 2014-04-10 16:02:16 SC Forex Data (FXCM): Sending logon request message. | 2014-04-10 16:02:16 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-04-10 16:02:16 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-04-10 16:02:16 SC Forex Data (FXCM) - Successfully connected. | 2014-04-10 16:02:16 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NGAS.scid | 2014-04-10 16:02:52 SC Forex Data (FXCM) - Starting real-time market data updates for: NGAS | 2014-04-10 16:02:52 HD Request # 2 - Downloading Intraday chart data for NGAS to the file NGAS.scid. Service: fxcm | 2014-04-10 16:02:52 Compressing file: C:\SierraChart\Data\NGAS.scid. This may take a while... | 2014-04-10 16:02:52 HD Request # 2 - Download start Date-Time: 00:00:00.0 | 2014-04-10 16:02:52 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2014-04-10 16:02:52 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-04-10 16:02:52 The network socket is connected. | 2014-04-10 16:02:52 HD Request # 2 - Sending historical data logon request message. | 2014-04-10 16:02:52 HD Request # 2 - Requesting Intraday data. Max. days to return: 186. Record interval: 1 | 2014-04-10 16:02:53 HD Request # 2 - Decompressing data. | 2014-04-10 16:02:53 HD Request # 2 - Receiving Intraday data for NGAS starting at 2013-10-06 22:00:59 | 2014-04-10 16:02:53 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-10-06 22:00:59 | 2014-04-10 16:02:53 Socket has been shutdown and closed. | 2014-04-10 16:02:55 The network socket for historical data has been closed. | 2014-04-10 16:02:55 HD Request # 2 - Received 1035661 records from 2013-10-06 22:00:59 to 2014-04-10 16:03:20 (185.8 days) and wrote 1035661 records for NGAS | 2014-04-10 16:02:55 HD Request # 2 - Intraday download COMPLETE for NGAS | 2014-04-10 16:02:55 Real-time Intraday chart data file updates started for NGAS | 2014-04-10 16:02:55 SC Forex Data (FXCM) - Starting real-time market data updates for: SPX500 | 2014-04-10 19:45:10 HD Request # 3 - Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2014-04-10 19:45:10 HD Request # 3 - Download start Date-Time: 2014-04-10 15:57:51.0 | 2014-04-10 19:45:10 HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2014-04-10 19:45:10 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-04-10 19:45:10 The network socket is connected. | 2014-04-10 19:45:10 HD Request # 3 - Sending historical data logon request message. | 2014-04-10 19:45:10 HD Request # 3 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-10 15:57:51. Record interval: 1 | 2014-04-10 19:45:10 HD Request # 3 - Decompressing data. | 2014-04-10 19:45:10 HD Request # 3 - Receiving Intraday data for SPX500 starting at 2014-04-10 15:57:51 | 2014-04-10 19:45:10 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-04-10 15:57:51 | 2014-04-10 19:45:10 Socket has been shutdown and closed. | 2014-04-10 19:45:10 The network socket for historical data has been closed. | 2014-04-10 19:45:10 HD Request # 3 - Received 2500 records from 2014-04-10 15:57:51 to 2014-04-10 19:45:58 (3.8 hours) and wrote 2500 records for SPX500 | 2014-04-10 19:45:10 HD Request # 3 - Intraday download COMPLETE for SPX500 | 2014-04-10 19:45:10 Real-time Intraday chart data file updates started for SPX500 | 2014-04-10 19:45:10 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 SC Forex Data (FXCM) - Starting real-time market data updates for: BDZ13 | 2014-04-10 19:57:39 HD Request # 4 - Downloading Intraday chart data for BDZ13 to the file BDZ13.scid. Service: fxcm | 2014-04-10 19:57:39 HD Request # 4 - Download start Date-Time: 00:00:00.0 | 2014-04-10 19:57:39 HD Request # 4 - Using server: ds3.sierracharts.com port 10149 | 2014-04-10 19:57:39 Real-time data for symbol BDZ13 is currently unavailable. | 2014-04-10 19:57:39 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-04-10 19:57:39 The network socket is connected. | 2014-04-10 19:57:39 HD Request # 4 - Sending historical data logon request message. | 2014-04-10 19:57:39 HD Request # 4 - Requesting Intraday data. Max. days to return: 186. Record interval: 1 | 2014-04-10 19:57:40 Socket has been shutdown and closed. | 2014-04-10 19:57:40 The network socket for historical data has been closed. | 2014-04-10 19:57:40 HD Request # 4 - Error downloading historical Intraday data for BDZ13. Historical data file not available for symbol. | 2014-04-10 19:57:40 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BDZ13 | 2014-04-10 19:57:40 HD Request # 4 - Intraday download COMPLETE for BDZ13 | 2014-04-10 19:57:40 Real-time Intraday chart data file updates started for BDZ13 | 2014-04-10 19:57:40 |
| [2014-04-10 20:01:18] |
| User79898 - Posts: 2 |
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Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BDZ13.scid | 2014-04-10 19:57:39 SC Forex Data (FXCM) - Starting real-time market data updates for: BDZ13 | 2014-04-10 19:57:39 HD Request # 4 - Downloading Intraday chart data for BDZ13 to the file BDZ13.scid. Service: fxcm | 2014-04-10 19:57:39 HD Request # 4 - Download start Date-Time: 00:00:00.0 | 2014-04-10 19:57:39 HD Request # 4 - Using server: ds3.sierracharts.com port 10149 | 2014-04-10 19:57:39 Real-time data for symbol BDZ13 is currently unavailable. | 2014-04-10 19:57:39 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-04-10 19:57:39 The network socket is connected. | 2014-04-10 19:57:39 HD Request # 4 - Sending historical data logon request message. | 2014-04-10 19:57:39 HD Request # 4 - Requesting Intraday data. Max. days to return: 186. Record interval: 1 | 2014-04-10 19:57:40 Socket has been shutdown and closed. | 2014-04-10 19:57:40 The network socket for historical data has been closed. | 2014-04-10 19:57:40 HD Request # 4 - Error downloading historical Intraday data for BDZ13. Historical data file not available for symbol. | 2014-04-10 19:57:40 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BDZ13 | 2014-04-10 19:57:40 HD Request # 4 - Intraday download COMPLETE for BDZ13 | 2014-04-10 19:57:40 Real-time Intraday chart data file updates started for BDZ13 | 2014-04-10 19:57:40 |
| [2014-04-11 01:42:57] |
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We see you are not getting data for BDZ13 . This is not a valid symbol with the Sierra Chart Real-time Forex/CFD Data Service which you are using. What specific market is this symbol? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-11 01:43:26
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