Support Board
Date/Time: Thu, 06 Mar 2025 08:55:10 +0000
Newly installed platform is showing (NOT CONNECTED)
View Count: 427
| [2022-01-28 16:07:14] |
| User483986 - Posts: 2 |
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I have tried activation of free trial through global setting by providing my SMS number and even received the code as well but error massage reads as number not verified. And platform is still showing as not connected, please kindly help |
| [2022-01-28 17:17:28] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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