Support Board
Date/Time: Thu, 06 Mar 2025 09:10:51 +0000
can't get live data on charts
View Count: 615
| [2022-01-27 23:35:18] |
| RedSkull - Posts: 6 |
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I have an activated SC account for realtime data and trading. I am using Tradovate with CQG live feed. My setting in SC is for CQG webapi but when I open SC it only gives delayed data and does not fill the chart window. I tried opening a chart of the F.US.MESH22 but it only opens a blank space and right clicking in that blank space does nothing. What am I missing? Please help!
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| [2022-01-28 00:00:16] |
| JayShea - Posts: 92 |
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I'm not getting data either. I'm paid up to date and have been a member for over 15-years. Thanks JD |
| [2022-01-28 15:19:46] |
| John - SC Support - Posts: 38425 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 21:09:42] |
| RedSkull - Posts: 6 |
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Here is the information as requested. The symbol I am having an issue with is F.US.MESH22 Software version: 2339 64-bit | 2022-01-28 21:04:06.877 Primary Thread ID: 1572 | 2022-01-28 21:04:06.877 Usage end date: 2022-02-21 | 2022-01-28 21:04:06.877 Enabled for: Sierra Chart Historical Data Service. | 2022-01-28 21:04:06.877 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-28 21:04:06.877 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-28 21:04:06.877 Current selected Data/Trading service: CQG WebAPI | 2022-01-28 21:04:06.877 Custom symbol settings values: enabled | 2022-01-28 21:04:06.877 Chart Update Interval: 500 | 2022-01-28 21:04:06.877 Intraday Data Storage Time Unit: 1 | 2022-01-28 21:04:06.877 Time Zone: +00:00:00 (UTC+00) | 2022-01-28 21:04:06.877 2022-01-28 21:04:06 Local computer time in UTC | 2022-01-28 21:04:06.877 2022-01-28 21:04:06 Local computer time in SC Time Zone | 2022-01-28 21:04:06.877 2022-01-28 21:03:19 Server time in UTC | 2022-01-28 21:04:06.877 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-28 21:04:06.877 Program path: C:\SierraChart\ | 2022-01-28 21:04:06.877 Data Files path: C:\SierraChart\Data\ | 2022-01-28 21:04:06.877 OS Version Number: 10.0 | 2022-01-28 21:04:06.878 Locale Setting: C | 2022-01-28 21:04:06.878 DLLs: UserContributedStudies_64.dll | 2022-01-28 21:04:06.878 Allowed protected custom studies: | 2022-01-28 21:04:06.878 F.US.MESH22 1 Min #1 | Reloading chart. | 2022-01-28 21:04:28.323 F.US.MESH22 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MESH22.scid | 2022-01-28 21:04:28.339 CQG WebAPI | Starting real-time market data updates for: F.US.MESH22. ID: 1 Service code: cqg | 2022-01-28 21:04:28.821 CQG WebAPI | Sending symbol resolution request for F.US.MESH22. ID: 893146 | 2022-01-28 21:04:28.821 CQG WebAPI | Requesting security definition data for: F.US.MESH22. ID: 1 | 2022-01-28 21:04:28.821 CQG WebAPI | Using primary service for historical data for F.US.MESH22 | 2022-01-28 21:04:28.821 Starting DelayedDownloadMonitoringTimer | 2022-01-28 21:04:28.821 Starting HDTimeoutTimer | 2022-01-28 21:04:28.821 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:04:28.821 Intraday data recording state for symbol F.US.MESH22 is set to download 'Pending'. | 2022-01-28 21:04:28.821 Triggering next historical data download in queue. | 2022-01-28 21:04:28.821 Delaying start of download for F.US.MESH22 | 2022-01-28 21:04:28.822 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH22. Search Symbol: F.US.MESH22. Request ID: 893146. Contract ID: 1. | 2022-01-28 21:04:28.863 CQG WebAPI | Requesting market data for F.US.MESH22 | 2022-01-28 21:04:28.863 CQG WebAPI | Market data subscription for F.US.MESH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:04:28.956 Symbol Error - F.US.MESH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:04:28.956 HD Request # 1 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:04:29.820 HD Request # 1 | Performing multistage download. Downloading Minute data first. | 2022-01-28 21:04:29.822 HD Request # 1 | Download start date-time: 2021-07-26 21:04:29.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:04:29.822 HD Request # 1 | Disabling Intraday chart updating for symbol. | 2022-01-28 21:04:29.822 HD Request # 1 | Requesting historical Minute data. | 2022-01-28 21:04:29.822 HD Request # 1 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. | 2022-01-28 21:04:29.911 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:04:29.911 HD Request # 1 | Completion time: 0s | 2022-01-28 21:04:29.911 HD Request # 1 | Intraday data download complete for F.US.MESH22. Unique request ID: 1 | 2022-01-28 21:04:29.911 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:04:29.911 Triggering next historical data download in queue. | 2022-01-28 21:04:29.911 HD Request # 2 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:04:29.911 HD Request # 2 | Rounding start date-time down to the minute: 2021-07-26 21:04:00.000 | 2022-01-28 21:04:29.912 HD Request # 2 | Download start date-time: 2021-07-26 21:04:00.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:04:29.912 HD Request # 2 | Requesting historical Tick data. | 2022-01-28 21:04:29.912 HD Request # 2 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2022-01-28 21:04:30.001 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:04:30.001 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-28 21:04:30.003 HD Request # 2 | Completion time: 1s | 2022-01-28 21:04:30.003 HD Request # 2 | Intraday data download complete for F.US.MESH22. Unique request ID: 1 | 2022-01-28 21:04:30.003 Removing historical data download ID 1. | 2022-01-28 21:04:30.003 Real-time Intraday chart data file updates started for F.US.MESH22 | 2022-01-28 21:04:30.003 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH22.scid. Thread ID: 1572 | 2022-01-28 21:04:30.003 Intraday chart data file opened for F.US.MESH22 | 2022-01-28 21:04:30.003 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-01-28 21:04:30.003 Triggering next historical data download in queue. | 2022-01-28 21:04:30.003 No download requests in the queue to start downloads for. | 2022-01-28 21:04:30.003 File >> Disconnect selected. | 2022-01-28 21:05:59.645 CQG WebAPI | Sending Web API Logoff message. | 2022-01-28 21:05:59.645 CQG WebSocket socket (1) | CloseSocket call. | 2022-01-28 21:05:59.645 CQG WebSocket | WebSocket closed. | 2022-01-28 21:05:59.645 CQG WebAPI | WebSocket closed. | 2022-01-28 21:05:59.645 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-28 21:05:59.645 CQG WebAPI | Disconnected. | 2022-01-28 21:05:59.645 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-01-28 21:05:59.680 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 21:05:59.681 CQG WebAPI | Connecting to server api.cqg.com | 2022-01-28 21:06:16.231 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-01-28 21:06:16.231 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-01-28 21:06:16.232 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-01-28 21:06:16.232 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-01-28 21:06:16.232 CQG WebSocket | Opening WebSocket. | 2022-01-28 21:06:16.271 CQG WebSocket | Sending WebSocket handshake. | 2022-01-28 21:06:16.271 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Connection: upgrade | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Sec-WebSocket-Accept: GSr7wQYcOOr6gDrjG5YqRajYLS8= | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Upgrade: websocket | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | | 2022-01-28 21:06:16.409 CQG WebSocket | Web socket state is now open. | 2022-01-28 21:06:16.409 CQG WebAPI | WebSocket connected. | 2022-01-28 21:06:16.409 CQG WebAPI | Sending market data logon message. | 2022-01-28 21:06:16.409 CQG WebAPI | Base Time: 2022-01-23T06:53:30. 2022-01-23 06:53:30 | 2022-01-28 21:06:16.591 CQG WebAPI | Logon successful. Session Token = an1Qtw1iCcFcyDiCVqXpeSEGN8shdbfkITLYvKtfojwlpNy7A0ToClw2TEeFGxAQXVWVIikW6/H | 2022-01-28 21:06:16.591 CQG WebAPI | Connected to server complete. | 2022-01-28 21:06:16.591 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Updated verified funded futures trading account ending date to: 2022-02-27 21:06:16 | 2022-01-28 21:06:16.593 CQG WebAPI | Sending Trade Accounts request message. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 CQG WebAPI | Brokerage name: Tradovate. Account Name: VBR16 | 2022-01-28 21:06:16.686 Updated verified funded futures trading account ending date to: 2022-02-27 21:06:16 | 2022-01-28 21:06:16.686 CQG WebAPI | Sending collateral subscribe request. | 2022-01-28 21:06:16.686 CQG WebAPI | Starting real-time market data updates for: F.US.MESH22. ID: 1 Service code: cqg | 2022-01-28 21:06:16.793 CQG WebAPI | Sending symbol resolution request for F.US.MESH22. ID: 893151 | 2022-01-28 21:06:16.793 CQG WebAPI | Requesting security definition data for: F.US.MESH22. ID: 1 | 2022-01-28 21:06:16.793 CQG WebAPI | Using primary service for historical data for F.US.MESH22 | 2022-01-28 21:06:16.793 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:06:16.793 Intraday data recording state for symbol F.US.MESH22 is set to download 'Pending'. | 2022-01-28 21:06:16.793 Triggering next historical data download in queue. | 2022-01-28 21:06:16.793 Delaying start of download for F.US.MESH22 | 2022-01-28 21:06:16.795 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH22. Search Symbol: F.US.MESH22. Request ID: 893151. Contract ID: 1. | 2022-01-28 21:06:16.833 CQG WebAPI | Requesting market data for F.US.MESH22 | 2022-01-28 21:06:16.833 CQG WebAPI | Market data subscription for F.US.MESH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:06:16.921 Symbol Error - F.US.MESH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:06:16.921 HD Request # 3 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:06:17.026 HD Request # 3 | Performing multistage download. Downloading Minute data first. | 2022-01-28 21:06:17.027 HD Request # 3 | Download start date-time: 2021-07-26 21:06:17.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:06:17.027 HD Request # 3 | Disabling Intraday chart updating for symbol. | 2022-01-28 21:06:17.027 HD Request # 3 | Requesting historical Minute data. | 2022-01-28 21:06:17.027 HD Request # 3 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. | 2022-01-28 21:06:17.117 HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:06:17.117 HD Request # 3 | Completion time: 0s | 2022-01-28 21:06:17.118 HD Request # 3 | Intraday data download complete for F.US.MESH22. Unique request ID: 2 | 2022-01-28 21:06:17.118 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:06:17.118 Triggering next historical data download in queue. | 2022-01-28 21:06:17.118 HD Request # 4 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:06:17.118 HD Request # 4 | Rounding start date-time down to the minute: 2021-07-26 21:06:00.000 | 2022-01-28 21:06:17.119 HD Request # 4 | Download start date-time: 2021-07-26 21:06:00.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:06:17.119 HD Request # 4 | Requesting historical Tick data. | 2022-01-28 21:06:17.119 HD Request # 4 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2022-01-28 21:06:17.208 HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:06:17.208 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-28 21:06:17.209 HD Request # 4 | Completion time: 0s | 2022-01-28 21:06:17.209 HD Request # 4 | Intraday data download complete for F.US.MESH22. Unique request ID: 2 | 2022-01-28 21:06:17.209 Removing historical data download ID 2. | 2022-01-28 21:06:17.209 Real-time Intraday chart data file updates started for F.US.MESH22 | 2022-01-28 21:06:17.209 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH22.scid. Thread ID: 1572 | 2022-01-28 21:06:17.209 Intraday chart data file opened for F.US.MESH22 | 2022-01-28 21:06:17.209 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-01-28 21:06:17.209 Triggering next historical data download in queue. | 2022-01-28 21:06:17.209 No download requests in the queue to start downloads for. | 2022-01-28 21:06:17.210 CQG WebAPI | Sending positions subscribe request. RequestID: 893154 | 2022-01-28 21:06:19.614 CQG WebAPI | Sending orders subscribe request. RequestID: 893155 | 2022-01-28 21:06:19.614 |
| [2022-01-28 21:24:32] |
| John - SC Support - Posts: 38425 |
|
We see the following in your log: CQG WebAPI | Market data subscription for F.US.MESH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:04:28.956
Refer to the information here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 23:15:36] |
| JayShea - Posts: 92 |
|
John - SC Support My data started populating again after a while. Stay safe JD |
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