Support Board
Date/Time: Sat, 12 Jul 2025 06:16:42 +0000
can't get live data on charts
View Count: 665
| [2022-01-27 23:35:18] |
| RedSkull - Posts: 6 |
|
I have an activated SC account for realtime data and trading. I am using Tradovate with CQG live feed. My setting in SC is for CQG webapi but when I open SC it only gives delayed data and does not fill the chart window. I tried opening a chart of the F.US.MESH22 but it only opens a blank space and right clicking in that blank space does nothing. What am I missing? Please help!
|
| [2022-01-28 00:00:16] |
| JayShea - Posts: 93 |
|
I'm not getting data either. I'm paid up to date and have been a member for over 15-years. Thanks JD |
| [2022-01-28 15:19:46] |
| John - SC Support - Posts: 40857 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 21:09:42] |
| RedSkull - Posts: 6 |
|
Here is the information as requested. The symbol I am having an issue with is F.US.MESH22 Software version: 2339 64-bit | 2022-01-28 21:04:06.877 Primary Thread ID: 1572 | 2022-01-28 21:04:06.877 Usage end date: 2022-02-21 | 2022-01-28 21:04:06.877 Enabled for: Sierra Chart Historical Data Service. | 2022-01-28 21:04:06.877 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-28 21:04:06.877 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-28 21:04:06.877 Current selected Data/Trading service: CQG WebAPI | 2022-01-28 21:04:06.877 Custom symbol settings values: enabled | 2022-01-28 21:04:06.877 Chart Update Interval: 500 | 2022-01-28 21:04:06.877 Intraday Data Storage Time Unit: 1 | 2022-01-28 21:04:06.877 Time Zone: +00:00:00 (UTC+00) | 2022-01-28 21:04:06.877 2022-01-28 21:04:06 Local computer time in UTC | 2022-01-28 21:04:06.877 2022-01-28 21:04:06 Local computer time in SC Time Zone | 2022-01-28 21:04:06.877 2022-01-28 21:03:19 Server time in UTC | 2022-01-28 21:04:06.877 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-28 21:04:06.877 Program path: C:\SierraChart\ | 2022-01-28 21:04:06.877 Data Files path: C:\SierraChart\Data\ | 2022-01-28 21:04:06.877 OS Version Number: 10.0 | 2022-01-28 21:04:06.878 Locale Setting: C | 2022-01-28 21:04:06.878 DLLs: UserContributedStudies_64.dll | 2022-01-28 21:04:06.878 Allowed protected custom studies: | 2022-01-28 21:04:06.878 F.US.MESH22 1 Min #1 | Reloading chart. | 2022-01-28 21:04:28.323 F.US.MESH22 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MESH22.scid | 2022-01-28 21:04:28.339 CQG WebAPI | Starting real-time market data updates for: F.US.MESH22. ID: 1 Service code: cqg | 2022-01-28 21:04:28.821 CQG WebAPI | Sending symbol resolution request for F.US.MESH22. ID: 893146 | 2022-01-28 21:04:28.821 CQG WebAPI | Requesting security definition data for: F.US.MESH22. ID: 1 | 2022-01-28 21:04:28.821 CQG WebAPI | Using primary service for historical data for F.US.MESH22 | 2022-01-28 21:04:28.821 Starting DelayedDownloadMonitoringTimer | 2022-01-28 21:04:28.821 Starting HDTimeoutTimer | 2022-01-28 21:04:28.821 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:04:28.821 Intraday data recording state for symbol F.US.MESH22 is set to download 'Pending'. | 2022-01-28 21:04:28.821 Triggering next historical data download in queue. | 2022-01-28 21:04:28.821 Delaying start of download for F.US.MESH22 | 2022-01-28 21:04:28.822 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH22. Search Symbol: F.US.MESH22. Request ID: 893146. Contract ID: 1. | 2022-01-28 21:04:28.863 CQG WebAPI | Requesting market data for F.US.MESH22 | 2022-01-28 21:04:28.863 CQG WebAPI | Market data subscription for F.US.MESH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:04:28.956 Symbol Error - F.US.MESH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:04:28.956 HD Request # 1 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:04:29.820 HD Request # 1 | Performing multistage download. Downloading Minute data first. | 2022-01-28 21:04:29.822 HD Request # 1 | Download start date-time: 2021-07-26 21:04:29.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:04:29.822 HD Request # 1 | Disabling Intraday chart updating for symbol. | 2022-01-28 21:04:29.822 HD Request # 1 | Requesting historical Minute data. | 2022-01-28 21:04:29.822 HD Request # 1 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. | 2022-01-28 21:04:29.911 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:04:29.911 HD Request # 1 | Completion time: 0s | 2022-01-28 21:04:29.911 HD Request # 1 | Intraday data download complete for F.US.MESH22. Unique request ID: 1 | 2022-01-28 21:04:29.911 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:04:29.911 Triggering next historical data download in queue. | 2022-01-28 21:04:29.911 HD Request # 2 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:04:29.911 HD Request # 2 | Rounding start date-time down to the minute: 2021-07-26 21:04:00.000 | 2022-01-28 21:04:29.912 HD Request # 2 | Download start date-time: 2021-07-26 21:04:00.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:04:29.912 HD Request # 2 | Requesting historical Tick data. | 2022-01-28 21:04:29.912 HD Request # 2 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2022-01-28 21:04:30.001 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:04:30.001 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-28 21:04:30.003 HD Request # 2 | Completion time: 1s | 2022-01-28 21:04:30.003 HD Request # 2 | Intraday data download complete for F.US.MESH22. Unique request ID: 1 | 2022-01-28 21:04:30.003 Removing historical data download ID 1. | 2022-01-28 21:04:30.003 Real-time Intraday chart data file updates started for F.US.MESH22 | 2022-01-28 21:04:30.003 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH22.scid. Thread ID: 1572 | 2022-01-28 21:04:30.003 Intraday chart data file opened for F.US.MESH22 | 2022-01-28 21:04:30.003 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-01-28 21:04:30.003 Triggering next historical data download in queue. | 2022-01-28 21:04:30.003 No download requests in the queue to start downloads for. | 2022-01-28 21:04:30.003 File >> Disconnect selected. | 2022-01-28 21:05:59.645 CQG WebAPI | Sending Web API Logoff message. | 2022-01-28 21:05:59.645 CQG WebSocket socket (1) | CloseSocket call. | 2022-01-28 21:05:59.645 CQG WebSocket | WebSocket closed. | 2022-01-28 21:05:59.645 CQG WebAPI | WebSocket closed. | 2022-01-28 21:05:59.645 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-28 21:05:59.645 CQG WebAPI | Disconnected. | 2022-01-28 21:05:59.645 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-01-28 21:05:59.680 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 21:05:59.681 CQG WebAPI | Connecting to server api.cqg.com | 2022-01-28 21:06:16.231 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-01-28 21:06:16.231 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-01-28 21:06:16.232 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-01-28 21:06:16.232 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-01-28 21:06:16.232 CQG WebSocket | Opening WebSocket. | 2022-01-28 21:06:16.271 CQG WebSocket | Sending WebSocket handshake. | 2022-01-28 21:06:16.271 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Connection: upgrade | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Sec-WebSocket-Accept: GSr7wQYcOOr6gDrjG5YqRajYLS8= | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | Upgrade: websocket | 2022-01-28 21:06:16.409 CQG WebSocket | Server header | | 2022-01-28 21:06:16.409 CQG WebSocket | Web socket state is now open. | 2022-01-28 21:06:16.409 CQG WebAPI | WebSocket connected. | 2022-01-28 21:06:16.409 CQG WebAPI | Sending market data logon message. | 2022-01-28 21:06:16.409 CQG WebAPI | Base Time: 2022-01-23T06:53:30. 2022-01-23 06:53:30 | 2022-01-28 21:06:16.591 CQG WebAPI | Logon successful. Session Token = an1Qtw1iCcFcyDiCVqXpeSEGN8shdbfkITLYvKtfojwlpNy7A0ToClw2TEeFGxAQXVWVIikW6/H | 2022-01-28 21:06:16.591 CQG WebAPI | Connected to server complete. | 2022-01-28 21:06:16.591 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Triggering next historical data download in queue. | 2022-01-28 21:06:16.593 Updated verified funded futures trading account ending date to: 2022-02-27 21:06:16 | 2022-01-28 21:06:16.593 CQG WebAPI | Sending Trade Accounts request message. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 No download requests in the queue to start downloads for. | 2022-01-28 21:06:16.593 CQG WebAPI | Brokerage name: Tradovate. Account Name: VBR16 | 2022-01-28 21:06:16.686 Updated verified funded futures trading account ending date to: 2022-02-27 21:06:16 | 2022-01-28 21:06:16.686 CQG WebAPI | Sending collateral subscribe request. | 2022-01-28 21:06:16.686 CQG WebAPI | Starting real-time market data updates for: F.US.MESH22. ID: 1 Service code: cqg | 2022-01-28 21:06:16.793 CQG WebAPI | Sending symbol resolution request for F.US.MESH22. ID: 893151 | 2022-01-28 21:06:16.793 CQG WebAPI | Requesting security definition data for: F.US.MESH22. ID: 1 | 2022-01-28 21:06:16.793 CQG WebAPI | Using primary service for historical data for F.US.MESH22 | 2022-01-28 21:06:16.793 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:06:16.793 Intraday data recording state for symbol F.US.MESH22 is set to download 'Pending'. | 2022-01-28 21:06:16.793 Triggering next historical data download in queue. | 2022-01-28 21:06:16.793 Delaying start of download for F.US.MESH22 | 2022-01-28 21:06:16.795 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH22. Search Symbol: F.US.MESH22. Request ID: 893151. Contract ID: 1. | 2022-01-28 21:06:16.833 CQG WebAPI | Requesting market data for F.US.MESH22 | 2022-01-28 21:06:16.833 CQG WebAPI | Market data subscription for F.US.MESH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:06:16.921 Symbol Error - F.US.MESH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:06:16.921 HD Request # 3 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:06:17.026 HD Request # 3 | Performing multistage download. Downloading Minute data first. | 2022-01-28 21:06:17.027 HD Request # 3 | Download start date-time: 2021-07-26 21:06:17.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:06:17.027 HD Request # 3 | Disabling Intraday chart updating for symbol. | 2022-01-28 21:06:17.027 HD Request # 3 | Requesting historical Minute data. | 2022-01-28 21:06:17.027 HD Request # 3 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. | 2022-01-28 21:06:17.117 HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:06:17.117 HD Request # 3 | Completion time: 0s | 2022-01-28 21:06:17.118 HD Request # 3 | Intraday data download complete for F.US.MESH22. Unique request ID: 2 | 2022-01-28 21:06:17.118 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-01-28 21:06:17.118 Triggering next historical data download in queue. | 2022-01-28 21:06:17.118 HD Request # 4 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-01-28 21:06:17.118 HD Request # 4 | Rounding start date-time down to the minute: 2021-07-26 21:06:00.000 | 2022-01-28 21:06:17.119 HD Request # 4 | Download start date-time: 2021-07-26 21:06:00.000000. File last date-time: 00:00:00.000000 | 2022-01-28 21:06:17.119 HD Request # 4 | Requesting historical Tick data. | 2022-01-28 21:06:17.119 HD Request # 4 | Error downloading historical Intraday data for F.US.MESH22. Instrument F.US.MES (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2022-01-28 21:06:17.208 HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-01-28 21:06:17.208 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-28 21:06:17.209 HD Request # 4 | Completion time: 0s | 2022-01-28 21:06:17.209 HD Request # 4 | Intraday data download complete for F.US.MESH22. Unique request ID: 2 | 2022-01-28 21:06:17.209 Removing historical data download ID 2. | 2022-01-28 21:06:17.209 Real-time Intraday chart data file updates started for F.US.MESH22 | 2022-01-28 21:06:17.209 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH22.scid. Thread ID: 1572 | 2022-01-28 21:06:17.209 Intraday chart data file opened for F.US.MESH22 | 2022-01-28 21:06:17.209 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-01-28 21:06:17.209 Triggering next historical data download in queue. | 2022-01-28 21:06:17.209 No download requests in the queue to start downloads for. | 2022-01-28 21:06:17.210 CQG WebAPI | Sending positions subscribe request. RequestID: 893154 | 2022-01-28 21:06:19.614 CQG WebAPI | Sending orders subscribe request. RequestID: 893155 | 2022-01-28 21:06:19.614 |
| [2022-01-28 21:24:32] |
| John - SC Support - Posts: 40857 |
|
We see the following in your log: CQG WebAPI | Market data subscription for F.US.MESH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2022-01-28 21:04:28.956
Refer to the information here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 23:15:36] |
| JayShea - Posts: 93 |
|
John - SC Support My data started populating again after a while. Stay safe JD |
To post a message in this thread, you need to log in with your Sierra Chart account: