Support Board
Date/Time: Thu, 06 Mar 2025 04:06:02 +0000
Chart Trading Position Line Long/Short (Profit/Loss) disappears
View Count: 514
| [2022-01-27 18:28:14] |
| Bluefruit - Posts: 41 |
|
Hi, while trading and being in a position a Chart Trading Position Line disappeared suddenly from the chart. Today at 09:35 EST I entered a long position on a TSM stock symbol. An OCO bracket order was filled and all 3 lines (Entry position line, Profit Target Order and Stop Loss Order) appeared on the chart as always. After a while the middle line (entry position) just faded away, leaving only PT and SL orders active on the chart. Data related to this open position in the particular boxes that display the current Trade Position Quantity and Average Price in the Trade Window went from green to white with no ticking data. It appeared to me as the open position did not exist anymore, although it was still live when I checked my broker´s platform. I hit the Flatten button at the Trade Window to cancel the trade. Unfortunately I wasn't able to do it. The position was still active according to the broker´s platform. I had to close the position there to get rid of it. The whole thing repeated approx. at 10:30 EST on another ticker. After entering into a position the trading position indicating the entry price just disappeared from the chart and the active trade seemed to be invisible on the chart. This time I left the PT and SL line untouched and was executed on profit target a while after. Please could you advise me on this matter? It happened only while trading live. Sim trading worked fine. Attaching the service log below: TradeActivity files query time: 0.183064 seconds. Entries: 0. Current queries: 2 | 2022-01-27 09:06:19.233 TradeActivity files query time: 0.002673 seconds. Entries: 60. Current queries: 1 | 2022-01-27 09:06:19.235 Interactive Brokers | Requesting Open orders. | 2022-01-27 09:06:27.952 Interactive Brokers | Received Open orders end message. | 2022-01-27 09:06:27.983 TradeActivity files query time: 0.050863 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:28.002 Interactive Brokers | Requesting historical order fills for account U729*. Starting date: 20220124-00:00:00 | 2022-01-27 09:06:28.003 Interactive Brokers | Received 0 historical order fills from TWS. | 2022-01-27 09:06:28.007 TradeActivity files query time: 0.007222 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:29.241 TradeActivity files query time: 0.009863 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:29.331 TradeActivity files query time: 0.007155 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:29.446 TradeActivity files query time: 0.009252 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:29.732 TradeActivity files query time: 0.007120 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:29.747 TradeActivity files query time: 0.006659 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:06:29.898 TradeActivity files query time: 0.005860 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:17:29.395 TradeActivity files query time: 0.126667 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:17:34.994 TradeActivity files query time: 0.006797 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:21:01.502 TradeActivity files query time: 0.006792 seconds. Entries: 4. Current queries: 1 | 2022-01-27 09:21:11.352 TradeActivity files query time: 0.006876 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:21:17.506 TradeActivity files query time: 0.006771 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:21:22.775 TradeActivity files query time: 0.006785 seconds. Entries: 2. Current queries: 1 | 2022-01-27 09:21:27.993 TradeActivity files query time: 0.007896 seconds. Entries: 8. Current queries: 1 | 2022-01-27 09:21:32.029 TradeActivity files query time: 0.007488 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:21:36.940 TradeActivity files query time: 0.006262 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:22:04.146 TradeActivity files query time: 0.013259 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:25:38.669 TradeActivity files query time: 0.006913 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:28:30.148 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13768. InternalOrderID: 161711. | 2022-01-27 09:35:04.968 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13768. InternalOrderID: 161711. | 2022-01-27 09:35:04.968 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13769. InternalOrderID: 161712. | 2022-01-27 09:35:04.978 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13769. InternalOrderID: 161712. | 2022-01-27 09:35:04.978 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13770. InternalOrderID: 161713. | 2022-01-27 09:35:04.978 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13770. InternalOrderID: 161713. | 2022-01-27 09:35:04.978 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 13768. InternalOrderID: 161711. | 2022-01-27 09:35:05.127 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 13770. InternalOrderID: 161713. | 2022-01-27 09:35:05.234 Interactive Brokers | Requesting Open orders. | 2022-01-27 09:35:19.920 Interactive Brokers | Received Open orders end message. | 2022-01-27 09:35:19.934 TradeActivity files query time: 0.013554 seconds. Entries: 4. Current queries: 1 | 2022-01-27 09:35:47.065 TradeActivity files query time: 0.009201 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:36:26.321 TradeActivity files query time: 0.005900 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:39:07.873 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13771. InternalOrderID: 161714. | 2022-01-27 09:40:27.164 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13771. InternalOrderID: 161714. | 2022-01-27 09:40:27.164 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13772. InternalOrderID: 161715. | 2022-01-27 09:40:27.165 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13772. InternalOrderID: 161715. | 2022-01-27 09:40:27.165 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13773. InternalOrderID: 161716. | 2022-01-27 09:40:27.166 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13773. InternalOrderID: 161716. | 2022-01-27 09:40:27.166 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 13771. InternalOrderID: 161714. | 2022-01-27 09:40:27.298 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 13773. InternalOrderID: 161716. | 2022-01-27 09:40:27.433 TradeActivity files query time: 0.015858 seconds. Entries: 1. Current queries: 1 | 2022-01-27 09:40:34.540 Interactive Brokers | Requesting Open orders. | 2022-01-27 09:40:42.170 Interactive Brokers | Received Open orders end message. | 2022-01-27 09:40:42.193 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13771. InternalOrderID: 161714. | 2022-01-27 09:41:15.717 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13772. InternalOrderID: 161715. | 2022-01-27 09:41:15.721 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13773. InternalOrderID: 161716. | 2022-01-27 09:41:15.723 TradeActivity files query time: 0.012950 seconds. Entries: 1. Current queries: 1 | 2022-01-27 09:41:20.750 TradeActivity files query time: 0.007788 seconds. Entries: 0. Current queries: 1 | 2022-01-27 09:41:23.493 Interactive Brokers | Requesting Open orders. | 2022-01-27 09:41:30.590 Interactive Brokers | Received Open orders end message. | 2022-01-27 09:41:30.591 TSM[M] 5 Min #2 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: TSM | TradeAccount: U7294859 | 2022-01-27 09:41:47.160 * Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13770. InternalOrderID: 161713. | 2022-01-27 09:41:47.293 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13769. InternalOrderID: 161712. | 2022-01-27 09:41:47.311 Trading message from IB: Order rejected - reason:No such order. Error Code: 201. ServiceOrderID: 13770. InternalOrderID: 161713. | 2022-01-27 09:41:47.536 * TradeActivity files query time: 0.034741 seconds. Entries: 1. Current queries: 1 | 2022-01-27 09:41:59.875 TradeActivity files query time: 0.030088 seconds. Entries: 1. Current queries: 1 | 2022-01-27 09:42:00.305 Interactive Brokers | Requesting Open orders. | 2022-01-27 09:42:02.186 Interactive Brokers | Received Open orders end message. | 2022-01-27 09:42:02.187 TradeActivity files query time: 0.015162 seconds. Entries: 0. Current queries: 1 | 2022-01-27 10:17:33.138 TradeActivity files query time: 0.006233 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:17:33.881 TradeActivity files query time: 0.005973 seconds. Entries: 0. Current queries: 1 | 2022-01-27 10:21:08.840 TradeActivity files query time: 0.005953 seconds. Entries: 0. Current queries: 1 | 2022-01-27 10:21:16.628 TradeActivity files query time: 0.006045 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:21:47.777 TradeActivity files query time: 0.027838 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:21:49.582 TradeActivity files query time: 0.006482 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:21:51.527 TradeActivity files query time: 0.006167 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:25:32.275 TradeActivity files query time: 0.006110 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:25:57.464 TradeActivity files query time: 0.005948 seconds. Entries: 2. Current queries: 1 | 2022-01-27 10:27:59.334 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13774. InternalOrderID: 161717. | 2022-01-27 10:29:10.037 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13774. InternalOrderID: 161717. | 2022-01-27 10:29:10.037 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13775. InternalOrderID: 161718. | 2022-01-27 10:29:10.037 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13775. InternalOrderID: 161718. | 2022-01-27 10:29:10.038 Trading message from IB: Warning: The 'EtradeOnly' order attribute is not supported. Error Code: 2168. ServiceOrderID: 13776. InternalOrderID: 161719. | 2022-01-27 10:29:10.038 Trading message from IB: Warning: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 2169. ServiceOrderID: 13776. InternalOrderID: 161719. | 2022-01-27 10:29:10.038 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 13774. InternalOrderID: 161717. | 2022-01-27 10:29:10.181 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 13776. InternalOrderID: 161719. | 2022-01-27 10:29:10.291 Interactive Brokers | Requesting Open orders. | 2022-01-27 10:29:25.042 Interactive Brokers | Received Open orders end message. | 2022-01-27 10:29:25.044 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13776. InternalOrderID: 161719. | 2022-01-27 10:37:26.324 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 13776. InternalOrderID: 161719. | 2022-01-27 10:37:26.324 TradeActivity files query time: 0.017384 seconds. Entries: 4. Current queries: 1 | 2022-01-27 10:38:51.743 TradeActivity files query time: 0.006165 seconds. Entries: 1. Current queries: 1 | 2022-01-27 10:51:37.678 TradeActivity files query time: 0.006324 seconds. Entries: 4. Current queries: 1 | 2022-01-27 10:51:43.648 TradeActivity files query time: 0.006774 seconds. Entries: 2. Current queries: 1 | 2022-01-27 12:19:30.822 TradeActivity files query time: 0.006421 seconds. Entries: 2. Current queries: 1 | 2022-01-27 12:19:37.524 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-01-27 12:24:42.292 TradeActivity files query time: 0.531318 seconds. Entries: 113. Current queries: 3 | 2022-01-27 12:24:42.882 TradeActivity files query time: 0.370628 seconds. Entries: 2. Current queries: 2 | 2022-01-27 12:24:43.253 TradeActivity files query time: 0.368081 seconds. Entries: 112. Current queries: 1 | 2022-01-27 12:24:43.621 TradeActivity files query time: 0.394359 seconds. Entries: 113. Current queries: 1 | 2022-01-27 12:31:11.123 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-01-27 12:32:00.513 TradeActivity files query time: 0.009761 seconds. Entries: 2. Current queries: 2 | 2022-01-27 12:32:00.565 TradeActivity files query time: 0.006230 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:32:00.571 TradeActivity files query time: 0.006259 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:32:00.590 TradeActivity files query time: 0.006064 seconds. Entries: 1. Current queries: 1 | 2022-01-27 12:32:02.554 TradeActivity files query time: 0.009093 seconds. Entries: 1. Current queries: 1 | 2022-01-27 12:32:06.545 TradeActivity files query time: 0.008535 seconds. Entries: 1. Current queries: 1 | 2022-01-27 12:32:07.320 TradeActivity files query time: 0.006373 seconds. Entries: 4. Current queries: 1 | 2022-01-27 12:32:09.860 |
| [2022-01-27 19:02:32] |
| John - SC Support - Posts: 38425 |
|
The only thing we can do is point you to the following information: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 05:33:40] |
| |
|
We have updated the documentation here related to this since it was slightly out of date: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Go to this section again and reload the page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-28 05:33:49
|
To post a message in this thread, you need to log in with your Sierra Chart account: