Support Board
Date/Time: Thu, 06 Mar 2025 04:01:24 +0000
Your Services Balance of 9.98 USD is too low to cover next months fee of 3.5 USD
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| [2022-01-26 00:56:28] |
| opmetal - Posts: 70 |
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The math doesn't seem to make sense, this in my Account Control Panel: "Your Services Balance of 9.98 USD is too low to cover next months fee of 3.5 USD for your account. Which includes 3.5 USD for the Denali Exchange Data Feed (Activate/Deactivate Denali Exchange Data Feed Features)." I can certainly add to my balance but why is $9.98 not enough to cover next month's $3.50 fee? |
| [2022-01-26 02:50:10] |
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The reason for the message is because your account has a trading account assigned to it. So the system will request that you have a higher services balance for any possible trading fees.
Sierra Chart Support |
| [2022-01-26 04:34:06] |
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Please move as soon as possible to our Teton order routing service. It has no transaction fees and many improvements (primarily direct exchange connectivity). Full documentation: Sierra Chart Teton Futures Order Routing We can help you with the transition if you let us know who your broker is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-26 04:35:10
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