Support Board

Date/Time: Thu, 06 Mar 2025 03:31:28 +0000

Problem after trading combine reset

[2022-01-24 17:15:30] #1 [Go To First Post]
User125903 - Posts: 34
Hello, i made a reset on a trading combine, since then i cant open any order, i can place an order (status is order sent) but it gets not transmitted, if i want to delete the order the attached orders get deleted but the main order can´t be deleted.(it dissapears after a while) In the trade account balance window the account does not show up, in the trade window for the chart it does,before i made the reset everything worked fine. The account number stayed the same perhaps this causes the problem? Thank you it says: Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 11803. Service Order ID: (none). Symbol: MNQH2.CME. Account: UPT214525 \| 2022-01-24 18:05:18.445 * Requesting order status for non-responsive order. Time since last action: 56.6 seconds \| Symbol: MNQH2.CME \| TradeAccount: UPT214525 \| InternalOrderID: 11803 \| Current Status: Order Sent \| 2022-01-24 18:06:15.817 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 11803. Service Order ID: (none). Symbol: MNQH2.CME. Account: UPT214525 \| 2022-01-24 18:06:46.012 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 11806. Service Order ID: (none). Symbol: MNQH2.CME. Account: UPT214525 \| 2022-01-24 18:07:47.892 *

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