Support Board
Date/Time: Thu, 06 Mar 2025 03:38:22 +0000
problem with my market depth data
View Count: 602
| [2022-01-24 15:26:45] |
| User212037 - Posts: 1 |
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My sierra chart account has an error when loading the market depth data, I used a free account for 15 days and it loads the data normally, but when I use my payment account it does not load the chart, I filed a refund in paypal for this error since it has me tired. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59773 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59774 |
| [2022-01-25 01:23:01] |
| John - SC Support - Posts: 38425 |
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The account from which you have posted is expired and was only a Trial account. It was never setup as a paid account. If this is the account you are using, then you will not have any new data coming into the system since the account is expired.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-25 05:06:35] |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done. We see your also using Rithmic. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy (Rithmic Market Data and Support Policy) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-25 05:06:52
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