Support Board
Date/Time: Tue, 26 Nov 2024 22:14:11 +0000
Price Moving on Side of Chart but nothing moving in charts
View Count: 930
| [2022-01-21 17:18:50] |
| User861208 - Posts: 11 |
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This happens every day after about 2 hours. I walk away from the machine, come back later, clear screen saver and it is working.... The issue is I can see the price moving up and down on the side of the chart. However, the footprint just moves back and forth across buy/sell side at the same price. The candlestick charts stay the same but I can see the price moving on the side. The DOM works fine. I am at a loss and really tired of this occcuring. |
| [2022-01-21 17:26:00] |
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Refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-21 17:49:15] |
| User861208 - Posts: 11 |
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Nice try but did not work. Once again - all data is there except literally the most recent. Ticker is moving but the chart is not populating I disconnected and reconnected. NOTHING None of the other alternatives even apply to my situation. Help! |
| [2022-01-21 23:57:42] |
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Usually the issue is what is described in section 3.3 here: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time It really must be one of the issues in that help topic. There simply could be no other causes if the data is actually being received. And also that help topic does cover the issue of data not being received. It is comprehensive. Also disable the use of custom Symbol Settings: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 23:59:06
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| [2023-10-11 12:24:53] |
| happyjjd - Posts: 3 |
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I have the same issue. Price moves on the price scale, but bars and order flow are frozen. I tried all the prescribed remedies. Nothing has worked. It is now happening on all symbols. Its happening across all chartbooks, including the default(built in) chartbook Date Time Of Last Edit: 2023-10-11 12:46:24
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| [2023-10-11 13:47:09] |
| John - SC Support - Posts: 36309 |
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Please go through the items as described in the response in post #4 above. The most likely situation is the Session Times, but there are a number of possibilities that are defined in the given link. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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