Support Board
Date/Time: Wed, 05 Mar 2025 19:22:27 +0000
Tick chart differing from other service
View Count: 807
| [2022-01-21 16:05:19] |
| User116190 - Posts: 5 |
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Hello! I recently switched over to Denali/Teton after using Rithmic. When I compared my tick chart to the tick chart of my friend who's using Kinetik, I noticed that my charts had. I made sure that my Global Settings > Intraday Data Storage Time Unit (List) is correctly set to "1 Tick" I've tried reloading my data, I've tried deleting and downloading as well. I've indicated the easiest ones to see wherein my chart (Sierra) and my friend's (Ninja) are most noticeably different; however the difference persists throughout the chart as you can see. When I was on Rithmic, our charts look almost the same; Currently it looks like Sierra w/ Denali is printing around 50% fewer bars than Ninja w/ Kinetik. I was advised my broker, Edge Clear, to check with Sierra Chart support to see if there settings that I should change since I switched over to Denali from Rithmic. Uploaded chart image per support instructions: https://www.sierrachart.com/image.php?Image=1642780948710.png I also included a comparison for my friend's chart (Ninja). Thank you! |
 Inked ES 03-22 (555 Tick) 2022_01_20 (8_45_40 AM)_LI.jpg / V - Attached On 2022-01-21 16:04:16 UTC - Size: 371.8 KB - 197 views |
| [2022-01-21 16:19:50] |
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Go through the information in the General Information section here for this: Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent: General Information and Related Settings As long as you follow all of those steps, definitely the chart bars based upon a number of trades will be correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 16:20:46
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