Support Board
Date/Time: Fri, 29 Nov 2024 00:39:34 +0000
[Locked] - Can't get sms code
View Count: 7542
| [2023-02-23 17:05:03] |
| John - SC Support - Posts: 36350 |
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User192411: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-26 21:23:55] |
| User949204 - Posts: 5 |
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Hi please can you activate my trial account. i can't receive the sms code... |
| [2023-02-27 15:48:46] |
| John - SC Support - Posts: 36350 |
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User949204: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-07 10:22:38] |
| User874833 - Posts: 1 |
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Can you activate mine please
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| [2023-03-07 17:39:57] |
| John - SC Support - Posts: 36350 |
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User874833: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-07 22:24:06] |
| User189200 - Posts: 4 |
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Hi please can you activate my trial account. I cannot recieve sms. Thank you |
| [2023-03-07 23:24:18] |
| John - SC Support - Posts: 36350 |
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User189200: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-08 00:48:41] |
| User189200 - Posts: 4 |
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Hi, I am still getting delayed data and still show the activate trial, do I need to do anything on my end here to have real time data for the trial? |
| [2023-03-08 07:23:08] |
| User464977 - Posts: 2 |
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Hi, I tried to activate my trial account but an error is coming up - I've typed the error below: "Error":"Failed to send code to number. SMS already sent to number. But I have not received any activation SMS Please could you let me know what to do next? Thanks |
| [2023-03-08 15:03:15] |
| John - SC Support - Posts: 36350 |
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User189200: With any package, or on the Trial, you have access to real-time data for FOREX, CFD, Cryptocurrencies, and Market Statistics. You also have access to the delayed streaming data for the CME Group, EUREX, CFE, and NASDAQ TotalView exchanges. We highly recommend using this delayed streaming data while you are learning Sierra Chart, as the data acts the same as real-time data, but is delayed by 10-15 minutes. Additionally, there is no cost for this data. If you need real-time data, then we would need to adjust your trial to change you to the "Integrated Advanced with MBO" package. You could then activate, pay for, and get real-time data. Just keep in mind that to get the real-time data for the CME Group at the non-professional rates, you need to have a live, funded, futures trading account. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-08 15:03:59] |
| John - SC Support - Posts: 36350 |
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User464977: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 01:08:49] |
| User464977 - Posts: 2 |
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hi John, I use sc version 2416,cannot connect gain datasource,show "not enabled on package",how to fix it?https://www.sierrachart.com/image.php?Image=1678324004514.png
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| [2023-03-09 15:27:11] |
| John - SC Support - Posts: 36350 |
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You can not connect to an external service while on a trial. We have changed your trial to be on Package 12, which is the equivalent of the trial, but this will allow you to connect to trading and get real-time data. Note that we no longer support Gain Capital, so the version you are running is one of the last that does support it. We can not help with any issues with Gain Capital. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 20:17:00] |
| User189200 - Posts: 4 |
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Hi John, I went ahead and setup an ironbeam account and was approved and just made a deposit through them of $200 which was recommended on the website here. I also activated services for "CME with Market Depth for non-professional Trading accounts" I am trying to connect to my account on SierraCharts saying "Connection error Teton CME Order Routing No Trading Accounts Assigned" Can you please help with this? Thank you, Mark |
| [2023-03-10 18:25:52] |
| John - SC Support - Posts: 36350 |
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User189200: If you have not already done so, you need to go through the Setup Instructions for the Teton Order Routing service at the following link, starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions If you have done everything in that section and are still getting the error of "...No Trading Accounts Assigned", then that means that your broker has not finished the setup for your account yet. You will need to ask them about the status. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-13 20:14:08] |
| User189200 - Posts: 4 |
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Hey John, I got in contact with EdgeClear and they are telling me they will not set up real time data for me until I meet the $1,500 minimum. SierraCharts clearly states to fund with $100-200 to get real time data, what can be done here im not sure what im missing or if you can contact EdgeClear for me regarding this? I have $200 in my account and everything should be good to go. |
| [2023-03-13 23:46:55] |
| Sierra_Chart Engineering - Posts: 17213 |
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We apologize for this. Clearly Edge Clear has changed their policy. We have now removed Edge Clear from this page: Easy Solution to CME Funded Trading Account Requirement We are not going to contact them about this. Ask them for your money back and close the account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-14 02:08:50] |
| User90125 - Posts: 715 |
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Open a new account with Stage 5 instead. Contact them via DM here: Stage 5 Trading.
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| [2023-03-14 02:46:04] |
| Edge Clear - Posts: 17 |
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Hi @User189200, We apologize for the confusion! Edge Clear can accept $100-$200 account balances for real-time data. Please contact your broker and reference this message for help. We will be happy to set up your account. Thanks! Max Timmins VP of Brokerage Services Trading derivatives carries a high degree of risk, and may not be suitable for all investors. |
| [2023-03-14 13:24:12] |
| User90125 - Posts: 715 |
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Sounds like a training issue at Edge Clear then. Seems SC has a zero tolerance for broker mistakes though. We apologize for this. Clearly Edge Clear has changed their policy. We have now removed Edge Clear from this page:
Easy Solution to CME Funded Trading Account Requirement |
| [2023-03-14 14:03:50] |
| FuturesTrader71 - Posts: 4 |
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@User189200 Hey John,
I got in contact with EdgeClear and they are telling me they will not set up real time data for me until I meet the $1,500 minimum. SierraCharts clearly states to fund with $100-200 to get real time data, what can be done here im not sure what im missing or if you can contact EdgeClear for me regarding this? I have $200 in my account and everything should be good to go. I'm the founder and CEO of Edge Clear. We have opened a large number of Sierra Chart accounts to support traders in using the platform. Our brokers are very well-trained in the nuances of how this works. I would like to find out whom you made contact with at Edge Clear who gave you this wrong information. Please feel free to DM me directly. Thanks, FuturesTrader71/Morad Askar Founder & CEO Edge Clear Derivatives are not suitable for all investors |
| [2023-03-14 15:46:43] |
| User298913 - Posts: 1 |
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Having trouble actativing the trial on my account. It says SMS sent but never got it
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| [2023-03-14 18:00:31] |
| John - SC Support - Posts: 36350 |
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User298913: Your account is already an Activated Trial. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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