Support Board
Date/Time: Wed, 05 Mar 2025 19:36:58 +0000
Switch from sim to live trading, order not filled
View Count: 612
| [2022-01-21 15:12:20] |
| FatTailHunter - Posts: 8 |
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Hello, this morning I started my Sierra which was opened with the Sim function enabled. I turned off trade Sim mode and put in a market buy order for CLH22 with a simple bracket attached, however I got an error message and the order was not sent. I apologize but in that instance I did not have the luxury of seeing what the message was as I had to make sure of whether I was in the position or not. I immediately closed the message to see what my position was if any. I do not want to send in any possible erroneous orders and would much appreciate some assistance with this before the session close today. I restarted my Sierra which opened this time without trade Sim enabled, was that the issue? To make sure I'm being clear, do I need to restart Sierra in order to switch from Sim to live trading? Thank you for the help, -Michael |
| [2022-01-21 15:34:46] |
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To make sure I'm being clear, do I need to restart Sierra in order to switch from Sim to live trading? No you do not.The reason for the order rejection will be in the Trade Activity Log. Look through that log and find the rejection and see what it says for the Order Action Source. Refer to: Trade Activity Log: Viewing Historical Trade Activity All changes to Trade Simulation Mode are also in this log. And the reason for that change is given. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 15:37:22
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| [2022-01-21 15:46:06] |
| FatTailHunter - Posts: 8 |
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I am new to Sierra and this was the first live trade I attempted put in. I have the log pulled up and I can see that nothing was filled, however I am at a loss as to how I should proceed. Can I export this log to you in order to get some direction and resolve this matter? Thank you for the time and assistance, -Michael |
| [2022-01-21 16:13:33] |
| FatTailHunter - Posts: 8 |
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I use Dorman as my Broker/FCM, I went through the setup of my account while in contact with Sierra support and thought we had taken care of any issues. When I review this log you suggested I see TradeAccount:No account specified after a number of functions. Is there still an issue on Dorman's end here? I can post the entire log, I just need to know If there is any information included I'm not aware of that should not be posted on a public thread.* This is the first rejection message in my log; Orders 2022-01-21 08:37:26.242696 CLH22_FUT_CME Teton CME Order Routing (Order reject). Info: Trade Order Error - LastTradingDateForSymbol is not known. Need to resubmit order. Text: Parent order. Tag: SimpleBracket.twconfig 556 39358 Limit 1 Buy 84.80 Error 47406 Open SimpleBracket.twconfig 0.00 556.54823 Day Thank you, -Michael Date Time Of Last Edit: 2022-01-21 17:09:49
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| [2022-01-24 01:59:09] |
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TradeAccount:No account specified This is not a concern.Regarding this: . Info: Trade Order Error - LastTradingDateForSymbol is not known. Need to resubmit order.
Refer to: Sierra Chart Teton Futures Order Routing: Rejected Order (Last Trading Date Not Known) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-24 01:59:19
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