Support Board
Date/Time: Tue, 26 Nov 2024 04:47:32 +0000
just getting started
View Count: 1019
| [2014-04-09 17:02:01] |
| bskogz12 - Posts: 38 |
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i have never used sierra data before. i seem to be having issues getting the data to start feeding in real time, please have a look at my account to see if i purchased the correct data or my account is updated. Also i beleive i followed correct instructions bt let me know if anything i have to to my program to activate data. |
| [2014-04-09 17:35:51] |
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Everything is properly configured on your Sierra Chart account and you are using the current version of Sierra Chart. The exchanges you have activated are as follows: Dow Jones indices NYSE indices What specific symbols are you using or do you want to use? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-09 17:36:43] |
| bskogz12 - Posts: 38 |
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fas faz...direxion etfs mainly
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| [2014-04-09 18:07:33] |
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These are considered stock/ETFs and these are not available yet. They will not be available until next month. The data feed only provides data for futures and indices. Not stocks or ETFs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-09 18:21:32] |
| bskogz12 - Posts: 38 |
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great, thats 40 bucks down the drain
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| [2014-04-09 18:27:13] |
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No worries. we can resolve this for you We may be able to refund part of the data feed cost. Please let us know if you want the data feed refunded as soon as possible. And for the Sierra Chart usage time for package 5, what we can do is give you an extra month if you will not be using Sierra Chart this month and will be using using it next month when the stock data becomes available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-09 18:27:35
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| [2014-04-09 19:30:33] |
| bskogz12 - Posts: 38 |
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i will use sierra chart this month, if you can refund the data that would be great.
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| [2014-04-14 19:34:50] |
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We will process this refund, today or tomorrow. This first requires approval so we will see if we can get that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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