Support Board

• Support Board |
• Search Board |
• Control Panel |
• View My Posts / Threads |
• Direct Messages

Date/Time: Thu, 06 Mar 2025 04:24:10 +0000

US equities

View Count: 619

[Page 1 of 1] First Page -- 1 -- Last Page

[2022-01-19 15:07:13] #1 [Go To First Post]
poops123 - Posts: 4
I sent a message log as I am still receiving the following notification on my chart: "Symbol is unknown. Click for symbol information. Exchange not authorized." Any help is greatly appreciated. Thank you.
0x Thank you

[2022-01-19 17:48:07] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5796
We see that you have activated the "U.S. Equities Professional (NYSE, NASDAQ, AMEX)" feed but not completed the setup. If you are not a professional you will need to activate the "U.S. Equities (NYSE, NASDAQ, AMEX)" option: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support
0x Thank you

[2022-01-19 19:42:37] #3 [Go To First Post]
poops123 - Posts: 4
Hi, thank you for the response. I am a professional. I had submit the relevant documentation to Barchart via email. Could this be why there is a delay?
0x Thank you

[2022-01-24 17:25:43] #4 [Go To First Post]
John - SC Support - Posts: 38425
It could have been. Let us know if you are still having an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[2022-01-24 19:28:37] #5 [Go To First Post]
poops123 - Posts: 4
Hi John, Yes, having issues. Cannot see any real time data. Could you please contact me privately so this can be resolved? Thanks.
0x Thank you

[2022-01-25 15:49:38] #6 [Go To First Post]
John - SC Support - Posts: 38425
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[Page 1 of 1] First Page -- 1 -- Last Page