Support Board
Date/Time: Thu, 06 Mar 2025 09:34:09 +0000
2 T&S on same instrument but different
View Count: 649
| [2022-01-19 09:51:41] |
| User19165 - Posts: 346 |
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Doing some replay from today and noticed this. Both T&S are of the same instrument with the only difference being the top T&S is filtering rows to only show combined sizes >= 100. I'm quite concerned this may be happening in real-time rather than replay. |
Private File Private File |
| [2022-01-19 14:54:00] |
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We need to see the settings for both of these Time and Sales windows. And then we have to look at the documentation to understand how the filtering works.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-19 21:52:33] |
| User19165 - Posts: 346 |
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Settings attached.
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 top_TS_settings.png / V - Attached On 2022-01-19 21:52:07 UTC - Size: 42.63 KB - 143 views bottom_TS_settings.png / V - Attached On 2022-01-19 21:52:17 UTC - Size: 41.83 KB - 145 views |
| [2022-01-19 22:13:35] |
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We need you to compress the chart data file you are replaying and attach it here because we do not have access to that data. And we need to know the time zone and the exact Date-Time of this issue (The time and sales records).
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-19 22:13:44
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| [2022-01-19 22:19:53] |
| User19165 - Posts: 346 |
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The date was yesterday - January 19th 2022 The exact time is shown in the timestamps on the T&S screenshots in the initial post. The timezone is Tokyo JST |
Private File |
| [2022-01-30 06:24:13] |
| Sierra_Chart Engineering - Posts: 18669 |
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Unable to reproduce as we expected. During the 9:22 minute there are six trades over 100 based upon the combining option you are using and they show up in both time and sales windows. One with filtering and one without filtering. Increase this setting: Data/Trade Service Settings: Number of Stored Time and Sales Records (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-31 05:08:51] |
| User19165 - Posts: 346 |
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How could that be the issue when it was observed at the right edge of a replay?
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| [2022-01-31 06:11:12] |
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That would be the only explanation for the issue. Refer to: Time and Sales Window: Solving Missing Time and Sales Records Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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