Support Board
Date/Time: Wed, 05 Mar 2025 18:02:05 +0000
mr
View Count: 464
| [2022-01-18 16:26:54] |
| User000003 - Posts: 3 |
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I click on the start icon on my screen. Then: "Your paid usage time has ended. Account Free Mode. Your account has 0 days of paid usage time left." I have paid by credit card $ 50! Please help me to start. Juul Ritsema |
| [2022-01-18 19:21:14] |
| John - SC Support - Posts: 38384 |
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Your account had expired prior to your adding the funds. Therefore, adding the funds is not enough to start up your account again. You need to select the package that you want. Follow these instructions to select your package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-18 20:11:13] |
| User000003 - Posts: 3 |
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You Mailed: Your account had expired prior to your adding the funds. Therefore, adding the funds is not enough to start up your account again. You need to select the package that you want. Follow these instructions to select your package: Sierra_Chart Purchase and License Information: Instructions Kimberly signed me in for NYMEX Oil CL futures. I have paid $ 50. Please make a login possible so I can trade the Oil fures. Otherwise please call 0649675106. Thank you, Juul |
| [2022-01-18 21:32:25] |
| John - SC Support - Posts: 38384 |
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We can help you get setup if you like. What package and for how many months do you want to purchase? We do not have anyone named Kimberly working for us, so we do not know that that is in reference to. It does not look like you were getting data from us previously, but if you want to get data from us going forward, let us know what exchanges you want and we will help you get those setup as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-19 00:07:34] |
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For now we have activated Service Package 3. You will now have access to delayed streaming data for crude oil. Refer to: Delayed Exchange Data Feed: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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