Support Board
Date/Time: Wed, 05 Mar 2025 18:05:16 +0000
Rollover Issue
View Count: 618
| [2022-01-18 05:22:12] |
| User462086 - Posts: 196 |
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Same as: Urgent - questionable rollover calculation? Rollover chart data error The log for CL shows: CLH22-NYMEX [CBV][M] 500 Volume #8 | Error while getting daily open price with date 2022-01-21 from file. F:\_SierraChart\SierraChart\Data\CLG22-NYMEX.dly. Error: No Data for read. End of file. | 2022-01-17 23:11:42.650 CLH22-NYMEX [CBV][M] 500 Volume #8 | Error while getting daily open price with date 0 from file. F:\_SierraChart\SierraChart\Data\CLH22-NYMEX.dly. Error: No Data for read. End of file. | 2022-01-17 23:11:42.650 Both files exist & have data. Obviously there's no data for 1/21/2022 yet. The CLH22-NYMEX file's data stops at 1/14/2022. Yesterday, the log listed the 'search' date for the CLG22-NYMEX file as 1/20/2022, so the software is incrementing this somehow. In the symbol setting, the rollover type is set to DEFAULT. I've deleted & downloaded the last 2 contracts with no resolution. As a side note, a completely independent installation of SC has the same issue. They are different versions if that makes any difference (one is 2299 and the other is 2328). Many thanks!! Edit: Yesterday was a US holiday so maybe the noon halt has something to do with it. Date Time Of Last Edit: 2022-01-18 05:46:37
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| [2022-01-18 05:58:43] |
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We ran a test and cannot reproduce any issue like this: Update Sierra Chart to the latest prerelease: Software Download: Fast Update Some enhancements have been made to determining rollover amounts from contract to contract which probably will resolve this. And disable this option: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-18 07:08:48] |
| User462086 - Posts: 196 |
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That did the trick, thanks as always for the speedy response.
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