Support Board
Date/Time: Wed, 05 Mar 2025 04:22:06 +0000
Data feed not loading
View Count: 491
| [2022-01-18 03:12:53] |
| User582210 - Posts: 9 |
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Hi, I recently purchase the pack 11, I'm now trading with AMP and CQG. Earlier I received these error (file attached) with "Trade activity file unexpected condition..", I found a topic for its resolution and deleted the file that caused the issue. Now I don't receive the error in the trade service log but the data feed is still not loading and locked. How to resolve this? Regards https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59525 |
| [2022-01-18 04:01:02] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-18 04:01:22
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