Support Board
Date/Time: Wed, 30 Oct 2024 22:56:04 +0000
Sim Account;
View Count: 1425
| [2022-01-17 15:20:34] |
| User952036 - Posts: 16 |
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Hello, I am a new SC user. My broker Tradovate and FCM Dorman Trading will probably need until January 22, 2022 to set up my accounts and book the money on them. Please extend my trading of the sim account until January 22, 2022. Thank you for your understanding. Kind regards, Dieter |
| [2022-01-17 15:23:13] |
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You need to purchase usage time. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-19 10:00:47] |
| User952036 - Posts: 16 |
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Pagage 11 is active. Trading service is not active. The data feed is delayed. The update time of all charts/doms are 1 second in the simulation mode. Is this the normal update time for the simulation mode and with this above mentioned konfiguration? Regards, DiWiTrader |
| [2022-01-19 14:57:04] |
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At this time you only have access to delayed data from Sierra Chart: Delayed Exchange Data Feed You can control the Chart Update Interval if that is what you are referring to. Refer to: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) If you need real-time data let us know and for what exchanges. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-19 14:57:28
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| [2022-01-19 15:50:52] |
| User952036 - Posts: 16 |
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Hello, the delayed data have the correct delay. That is not the problem. The problem is: The data is only updated once per second in the dom for the last second. That means, if a price has a value of 4500 at the beginning of a second and trades on the prices 4501, 4502, 4503, 4504 and 4505 within one second, then only the result in the dom will be displayed to me after this one second. I see the price at 4500 but then only at 4505. I only see a new price once per second and once per second all 'Recent ASK/Bid Voumen', all 'Current Trade BID/ASK Volume', 'Cummulative Last Price' as well as all other data of a dom updated. The chart update interval is equal to 100 ms - see attachment. The chart/dome must therefore update itself every 100 ms. But it only updates once per second! The problem has existed since I installed SC. I need advice on this so that the following not applies: The delayed data feed delivers has not identical performance to the real-time data feed. All of the functionality in Sierra Chart will not continue to work the same as compared to when you are using a real-time data feed. The speed and performance of the data feed is not the same other than it being delayed. Regards, DiWi |
 Update Interval ES-DOM 20 ms.JPG / V - Attached On 2022-01-19 15:50:45 UTC - Size: 136.82 KB - 159 views |
| [2022-01-19 15:57:58] |
| User952036 - Posts: 16 |
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I can send a video from the dom, then the problem becomes immediately clear. Several SC users have already looked at this, but without success.
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| [2022-01-19 19:39:57] |
| User952036 - Posts: 16 |
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If I use all 9 chartbooks, then my CPU utilization is 8%, RAM = 32 GB. From the fourth chart book, the update times increase, CPU utilization at 4%. There are 8 charts per chartbook. Shouldn't that be more? SC was reinstalled.
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| [2022-01-19 20:06:14] |
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We apologize for the delay. What is this setting set to?: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#RemoteBufferDelaySendTimeInMilliseconds (Remote Buffer Delay Send Time In Milliseconds) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-19 20:07:09
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| [2022-01-19 21:35:13] |
| User952036 - Posts: 16 |
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The setting is set to 0. I use two instances. For both, the buffer is = 0 ms. Only one market runs on one. The second runs 9 markets under the above configurations. The deviations, especially in the cumulative last price, are large. You will receive screenshots as an attachment. The instance with the dome section of the Cummulative Last Price is shown on the left-hand side, on which only one market is running. The instance on the right is shown on which several markets (9 as described above) are running. It is clear to see how large the deviations are. With 9 markets in the instance, the cumulative last price does not manage to add up the data and display the cumulative last price as quickly as on the left-hand side of the one dom running on the instance that only contains one market! The deviations are very large, sometimes the left one is 350 and the right one is only 110. All instance settings are the default settings. Is there a solution for this? If so what can I do. |
| Last cummulative prices differ ot two instances - ES.JPG / V - Attached On 2022-01-19 21:24:34 UTC - Size: 18.69 KB - 154 views Last cummulative prices differ ot two instances - ES 2.JPG / V - Attached On 2022-01-19 21:24:39 UTC - Size: 17.46 KB - 150 views Last cummulative prices differ ot two instances - ES 5.JPG / V - Attached On 2022-01-19 21:24:56 UTC - Size: 31.1 KB - 151 views |
| [2022-01-19 21:51:37] |
| User952036 - Posts: 16 |
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...Global chart update time = 500 ms Dom chart update time = 20 ms |
| [2022-01-20 08:35:58] |
| User952036 - Posts: 16 |
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You have given me the answer on this treat: DOM lagging __________________________________________________________________________________________ Yes, Yes absolutely that is true! That should just be common sense. You cannot put more load, and expect no slowdown. You will absolutely have a slowdown. That is not a problem and is expected and is solved through using sub instances of Sierra Chart and adding more CPU cores to your system. I have the same problem. I used Jigsaw before this month. The more Sierra charts I open, the slower the doms become. Sim Account; Do not expect from us the impossible! This is something that you must solve on your side and you have more than the capability in Sierra Chart to do this. _________________________________________________________________________________________ I answer here: I will do the following tests: - Change the buffer size for the incoming data - distribute the charts of my one instance (84 pieces) to three instances. - some other performance tests A question to you. SC has 16 CPU cores available, runs in real time under Windows and initially only uses one almost completely - see attachments. How do you get SC to use multiple cores at once? If I start a second instance (2nd) after the first instance (1st), then the CPU load is distributed directly across multiple CPUs - see attachment Second instance distributed.JPG. Regards, DiWi |
| SC utilization.JPG / V - Attached On 2022-01-20 08:34:30 UTC - Size: 121.17 KB - 159 views 16 Cores for SC.JPG / V - Attached On 2022-01-20 08:34:38 UTC - Size: 129.99 KB - 156 views Second instance distributed.JPG / V - Attached On 2022-01-20 08:34:57 UTC - Size: 125.12 KB - 175 views |
| [2022-01-20 09:52:07] |
| User952036 - Posts: 16 |
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A first instance uses one CPU first and only then the others.
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| [2022-01-20 18:15:24] |
| User952036 - Posts: 16 |
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OK. I have done all my tests on sim. I compared the performance with my delayed sim trading with another trader who uses SC live. All settings for SC have been coordinated beforehand so that we have the same test conditions in all settings. Both use the same data feed. We added an ES dom to him and an ES dom to mine. The two videos then merged together. The result: Compared to my sim doms, however, the live dom is faster, which means that the number changes come faster and the transitions from price to price are smoother and more precise. In sim trading, the cumulative last price jumps from one price to another as described above. The dom skip about prices. The differences are there even if only one dom chart is open. From the above result, the question arises: Are there performance differences between delayed sim trading and live trading? Date Time Of Last Edit: 2022-01-20 18:31:17
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| [2022-01-20 20:17:47] |
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Give us some time to go through all of these posts, this is quite a lot. We have made Chart DOM performance improvements, which should help. Update to the latest prerelease. Instructions: Software Download: Fast Update The real-time data can update the data feed, in intervals as fast as 10 to 20 ms. Delayed can only update as fast as 100 ms. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-20 20:18:22
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| [2022-01-21 09:20:42] |
| User952036 - Posts: 16 |
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You have the time. I am already on version 2348. The next question: That's the only thing I can do here, all other data/settings are compared with live users and there are significant performance losses in this delayed sim trading vs. the live trading of other users: I can see no sup-prosesses in the windows task-manager for SC (sim account with delayed Denali) - see attachment. Is this a normal behaviour? If not, how can I change this! Here is the link to the video for the the above mentioned test: OK. I have done all my tests on sim. I compared the performance with my delayed sim trading with another trader who uses SC live. All settings for SC have been coordinated beforehand so that we have the same test conditions in all settings. Both use the same data feed. We added an ES dom to him and an ES dom to mine. The two videos then merged together. The result: Compared to my sim doms, however, the live dom is faster, which means that the number changes come faster and the transitions from price to price are smoother and more precise. In sim trading, the cumulative last price jumps from one price to another as described above. The dom skip about prices. The differences are there even if only one dom chart is open. From the above result, the question arises: Are there performance differences between delayed sim trading and live trading? In the vid you see 4 doms. You can see for all 4 doms the LAST Cummulative Price. On the left side is the dom from the live trader with one instance and over 200 charts. On the right side are 3 doms overlaped from my delayed 3 SC instances. The second of the 4 doms from the left has 84 charts in its instance. The third dom has 4 charts in the instance. The right dom runs alone on an instance. The last three doms run on a PC and are the sim delayed doms. All instances has the same global und chart settings. https://drive.google.com/file/d/1wijiGIMNS8ebXMyTIcJXEasK4AYZPobr/view?usp=sharing My planned setup is: - Plateform: Sierra Chart - Data Feed: Denali for EUREX, CME - CQG order-routing The problem is, if I go live with this performance (sim delayed with Denali data feed) on an AMD 2700X PC (16 treats), the CPU is used at 7% with an instance and 84 charts, then my trades will fly in my face. Regards, DiWi Date Time Of Last Edit: 2022-01-21 10:40:45
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| SC without sub-processes.JPG / V - Attached On 2022-01-21 09:14:00 UTC - Size: 168.73 KB - 155 views 1 Instance with 84 charts 2v2.JPG / V - Attached On 2022-01-21 10:25:56 UTC - Size: 54.92 KB - 152 views 1 Instance with 84 charts.JPG / V - Attached On 2022-01-21 10:26:15 UTC - Size: 142.88 KB - 147 views |
| [2022-01-21 12:00:47] |
| User952036 - Posts: 16 |
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In addition to the above posts: As an attachment you will receive an exemplary entertainment like other traders who use SC live for years see the performance in the sim under SC Data - All Service. I booked the product in good faith according to: This data feed is also used by the Simulated Futures Trading Service, which provides a realistic simulation environment that can be used to practice trade, test and modify trading algorithms and techniques without having to pay for a real-time data feed, or having a trading account. The Simulated Futures Trading Service also supports the Denali Exchange Data Feed for real-time data. Delayed Exchange Data Feed Please make my order available to me as well. Date Time Of Last Edit: 2022-01-21 14:18:57
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| Diskussion Performance sim with SC All SERVICE.JPG / V - Attached On 2022-01-21 14:18:48 UTC - Size: 291.32 KB - 159 views Attachment Deleted. |
| [2022-02-07 17:32:39] |
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Refer to the information here: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM (Improving Performance Of Chart Trade DOM) This is a new section with very specific information that should help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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