Support Board
Date/Time: Wed, 05 Mar 2025 04:24:38 +0000
I can't get logged in to Sierra Charts
View Count: 481
| [2022-01-17 02:34:57] |
| JVincent - Posts: 23 |
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Greetings…I haven’t been able to log in to SC…it keeps freezing my laptop at the message log screen in the attached pic, at that point I have to use the task manager to clear Sierra Charts from my screen...there was a windows update installed last night as well…I tried uninstalling the update but it didn't help...I've been using SC for over 5 years and have never encountered anything like this....any suggestions?
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 Untitled.png / V - Attached On 2022-01-17 02:29:17 UTC - Size: 219.62 KB - 139 views |
| [2022-01-17 04:14:55] |
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You need to update Sierra Chart to the current version. So you need to click Yes. You should not have any trouble clicking the Yes button and proceeding with the update. Is there any problem occurring doing that? Here are instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-17 11:09:06] |
| JVincent - Posts: 23 |
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I can't get far enough into the program to see the header to click on help and update the software...my computer freezes at the message log with the last line saying I can't log in because I may have 'expired'...I'm on autopay and my payment went through at the end of Dec.
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| [2022-01-17 11:30:46] |
| JVincent - Posts: 23 |
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ok...all set...it let me in this morning and I got it resolved...thank you.
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