Support Board
Date/Time: Wed, 05 Mar 2025 18:04:01 +0000
I find an open order when I open my chartbook.
View Count: 521
| [2022-01-14 07:00:30] |
| User266380 - Posts: 12 |
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Hello support. I 'm running into a weird issue and i would like your help on this. I now have a new laptop that I use for my trading and copied the sierra chart data folder from my previous laptop so I can keep all of my chartbooks and everything as they used to be. Now what happens is, every new day when I open my chartbook for the first time of the day, I find an open order on my sim account running although I was flat the day before. It doesn't look more like an order from the day before, but an order that is executed as I open up my chartbook as it's always only a couple of ticks away from the current market price. Any suggestions please? Thanks. |
| [2022-01-14 13:44:34] |
| User266380 - Posts: 12 |
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Please see attachment.
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| [2022-01-14 14:44:46] |
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Update Sierra Chart to the current version following these instructions: Software Download: Fast Update This should resolve the problem. There was a problem with the saving of certain types of files under certain conditions, in the version you are running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-14 15:48:57] |
| User266380 - Posts: 12 |
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Hi, Thanks for you reply but I'm already running on the latest version (2344). Savvas Date Time Of Last Edit: 2022-01-14 15:49:16
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 Capture.PNG / V - Attached On 2022-01-14 15:48:50 UTC - Size: 3.15 KB - 152 views |
| [2022-01-14 17:28:21] |
| User884591 - Posts: 2 |
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Flatten the position and lock trading (Trading - Trading Locked). Then close and re-open. That fixed it for me.
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