Support Board
Date/Time: Wed, 05 Mar 2025 18:29:48 +0000
not able to close position - SIM 2-nd instance
View Count: 851
| [2022-01-13 20:41:03] |
| User156295 - Posts: 104 |
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I am not able to close opened position on a SIM acc in the 2-nd instance. 1st instance has no opened sim/live trades and is ok. Deleted all the catalogue SierraChartInstance_2. Opened again new instance from the main instance and opened position still exists and working. How to manage this? Image attached. Pls advise. Thank you |
 2022-01-13.png / V - Attached On 2022-01-13 20:39:02 UTC - Size: 6.36 KB - 182 views |
| [2022-01-13 21:33:46] |
| John - SC Support - Posts: 38386 |
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This has been fixed in the latest release. Please update to the latest release by following these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-14 09:05:26] |
| User156295 - Posts: 104 |
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Not solved. Updated to the latest current version 2344 and still shows opened position, trying to close but impossible. Image attached. Also Trade Service log shows I think smth unusual - marked on attached img. Pls advise Thank you |
| 2022-01-14-.png / V - Attached On 2022-01-14 09:04:21 UTC - Size: 68.16 KB - 172 views |
| [2022-01-14 18:26:25] |
| Sierra_Chart Engineering - Posts: 18663 |
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Easiest thing to do now is to exit from the sub instance and delete the TradePositions.data file in the sub instance folder.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-14 19:52:16] |
| User156295 - Posts: 104 |
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It did not work. Guys pls do smth, I am constantly using 2 instances. Pls advise. |
| [2022-01-15 07:47:21] |
| Sierra_Chart Engineering - Posts: 18663 |
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Exit from the main instance and also the sub instance. In the installation folders for both of these, delete the TradePositions.data file and then you can start the main instance and start the sub instance after. The position will be gone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-15 07:49:50
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| [2022-01-15 09:02:37] |
| User156295 - Posts: 104 |
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Tried and it did not not work, position still working. 2-nd instance always has the following first ServiceLog line "Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 16777216. E:\SierraChart\SierraChartInstance_2\TradeActivityLogs\TradeActivityLog_2022-01-13_UTC.Sim1.data | 2022-01-15 03:59:30.610 *" What can we do else to solve this? Date Time Of Last Edit: 2022-01-15 09:08:00
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| [2022-01-16 03:46:10] |
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This is not a Position. This is a file error with the Trade Activity Log. You will need to delete this data file to remove that error: E:\SierraChart\SierraChartInstance_2\TradeActivityLogs\TradeActivityLog_2022-01-13_UTC.Sim1.data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-16 03:55:03
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| [2022-01-16 11:35:55] |
| User156295 - Posts: 104 |
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Deleted but of course that not helped with opened position as you mentioned. Pls find attached ServiceLog scan - can you read from there what should be done to close non-stop working position on sim at 2-nd instance? |
| 2022-01-16.png / V - Attached On 2022-01-16 11:35:33 UTC - Size: 78.29 KB - 164 views |
| [2022-01-16 14:22:38] |
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This does not make sense. If you have deleted the TradePositions.data file from both instances when they are not running and you start Sierra Chart again, all of the positions listed in Trade >> Trade Positions Window will be gone. They will not be there.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-16 15:19:42] |
| User156295 - Posts: 104 |
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For me it also does not make sense since I was not sending such orders. Updated to current 2345, in Trade>Trade Positions Window there is still position with quantity 0... > attached Did you look at attachement from #9 from ServiceLog? Is there smth unusual? |
| 2022-01-16-02.png / V - Attached On 2022-01-16 15:18:49 UTC - Size: 6.55 KB - 173 views |
| [2022-01-17 04:04:26] |
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This position will automatically clear if the quantity is 0. Did you look at attachement from #9 from ServiceLog? No.Is there smth unusual? Since though that is a simulated position, you would have to enable this option on the main instance of Sierra Chart in order to take any action on it in the sub instance: Trade Menu: Trade Simulation Mode On (Trade menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-17 04:05:17
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| [2022-01-17 07:42:39] |
| User156295 - Posts: 104 |
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After having the main instance on SIM mode, opened 2-nd instance and checked if it was also on SIM mode and after trying to flatten there is a system announcement as in attached file. Pls advise how to manage it. Date Time Of Last Edit: 2022-01-17 07:42:55
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| 2022-01-17-01.png / V - Attached On 2022-01-17 07:41:46 UTC - Size: 16.05 KB - 165 views |
| [2022-01-18 01:07:04] |
| Sierra_Chart Engineering - Posts: 18663 |
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You need to disable Trade Simulation Mode in the sub instance. This will avoid that particular error.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-18 01:07:15
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| [2022-01-18 08:00:21] |
| User156295 - Posts: 104 |
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So I put everything on Live mode and the problem still exists - SC error, pls see attachement.
Date Time Of Last Edit: 2022-01-18 08:01:03
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| 2022-01-18-01.png / V - Attached On 2022-01-18 08:00:14 UTC - Size: 14.17 KB - 173 views |
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